Jerrylou s. Castro

971-545-312349

Al Muteena St, Deira Dubai UAE

[email protected]

career summary

Creative beauty advisor with solid experience in retail industry; knowledgeable and enthusiastic about cosmetic trends. I have learned an excellent foundation for building a career in related positions. I honed my customer service skills and have completed my dissertation about the importance of line manager’s role in influencing employee performance’ adding to my understanding of leadership and teamwork in achieving a common goal.

I am confident that I am geared for challenging positions, which not only require total commitment but also expertise, initiative & result oriented dynamics.And I enthusiastically look forward to putting my knowledge and experience into your esteem organization

WORK Experience

09/2019 to Present       Beauty Advisor

Urban Organicx/Sampure Minerals－ Dubai, UAE

• Helping customer find the products that meet their needs.
• Identifies skin types and skin conditions and knows the best product for each one.
• Operates a cash register, credit card machine and computer.

• Apply Makeup in a professional manner.

• Meet and maximize sales targets and established goals.

• Ensure proper presentation of products on shelves.

11/2017 to 06/2019
Sales Supervisor

LUSH Fresh Handmade Cosmetics － Ajman, UAE
• Educate customers on our brand ethics & values, an expert brand and product knowledge.
• Handling complaints received from customers include walk in and telephone calls to resolve major issues.

•  Lead by example  and having a good level of shop floor awareness to provide 5 star customer experience

• Completing the delegated tasks given by the management team to ensure the smooth running of the store.

• Working as a team with everyone, supporting each other and contributing to a vibrant atmosphere by bringing positive attitude in every shift

• Ability to train and develop a staff

• Motivate the staff to boost the sales

• Create motivating and relevant daily focuses with business drivers and behaviors
11/2015 to 11/2017
Sales Ambassador

LUSH Fresh Handmade Cosmetics – Dubai Mall, UAE

• Actively demonstrate products as part of the customer experience

• Demonstrate open body language, enthusiasm and create an engaging environment

• Be open to change and seek feedback from your team to grow your skills and add value to your shop

• Carry out opening and closing procedures efficiently and to a high standard

• Using your reviews and monthly one-on-ones to take on board feedback and receive coaching to strengthen your development

• Using body language and eye contact to convey energy and confidence
Education and Training

2006
High School Diploma

Cabugao National High School － Vigan, Ilocos Sur, Philippines
2002
Elementary

Catbangen Central School － San Fernando, Ilocos Region, Philippines
Certifications

TESDA Training

• Food and Beverage NCII – 2009

• Make Up Artist – 2019

• Hair Stylist — 2020

key Skills

• Coaching

• Communication Skills

• Problem Solver

•Quick Learner

•Shop floor awareness

•Team Leader

•Strong client relations

•Organizational Skills

•Strategic Sales Knowledge

Personal Information

•Birthday:                April 16, 1990

•Age:                       29

•Nationality:            Filipino
•Marital Status:       Single

•Religion:                 Roman Catholic
•Passport No:          P6138482A
•Date of Issue:        February 22, 2018

•Date of Expiry:      February 21, 2028