Rawad H. Alkhawaga

Dubai, United Arab Emirates

Mobile Number: +971-50-5808-421

E-mail Address: [email protected]

CAREER OBJECTIVE

To be a productive contributor to the company, offering experience in the industry through Operational aspects of the Business process with comprehensive skills and time management planning.

KEY SKILLS AND COMPETENCIES

● Proficient in COMPUTER APPLICATIONS (MS OFFICE)

● Ability to work well on its own initiatives with minimal supervision and efficient even under pressure.

● Ensures that work is completed to a very highest standard of excellence in a timely manner.

● Capable of following procedures and systematic processes.

● Positive attitude, aggressive, flexible, hardworking, cooperative, prioritizes and organize task effectively.

● Ability to handle extremely details and highly confidential information.

● Ability to deal with the different nations of customers personally and on the phone.

● Recognize by the company as the most Outstanding Employee of the year.

WORKING EXPERIENCES

Dirham Exchange Company

Cashier / Teller

Dubai, United Arab Emirates

September 2016 to Recent

Duties & Responsibilities:

● processing foreign currency exchange transactions for customers as well as providing remittance services worldwide.

● Handle Instant Money Transfer Product-Western Union Money Transfer, processing of inward and outward transfers, Cash express.

● Keep cash secure and maintain a high level of safety and security for the company.

● Ensuring timely resolution of customer queries, issues and improving customer service level.

● Checking daily reports with regards to remittance, instant money transfer.

Carrefour Hypermarket

Sales Officer

Dubai, United Arab Emirates

March 2015 – August 2016

Duties & Responsibilities:

● Hands-on demonstration of the product using advance and technical selling skills.

● Promoting the items proactively to every customer citing the features and advantages of it.

● Monitoring the average stock value of every outlet by conducting every day and monthly inventory.

● Responsible in reporting everyday sales figures to the Head Office.

● Driver of good customer service and excellent customer satisfaction.

Arab Bank
Teller

Amman, Jordan
August 2014 – February 2015

Duties & Responsibilities:

• Receive and count the cash at the beginning of the shift.

• Provides account services to the customers by receiving deposits and loan payments.
• Cash checking, answering questions in personal or on the phone.
• Attempt to resolve issues and problems with customer’s accounts.

• Balance currency cash and checks in cash drawers at the end of each shift.

Extensya

Call Center
Irbid, Jordan

June – august 2014

Duties & Responsibilities:

• Determine the requirements by working with customers.
• Resolves the problems by clarifying the issues.

• Updates job knowledge’s by participating in educational opportunities.

EDUCATIONAL ATTAINMENT

Year 2010-2014 B.A. Business Administration

Major in Management

Yarmouk University

Irbid, Jordan

TRAINING AND SEMINARS ATTENDED

• Anti-Money Laundering (AML) at Foreign Exchanges and Remittance Group ( FERG)

• Customer Service Skills

PERSONAL INFORMATION

Date of Birth : 05/11/1991
Age : 27 years’ old
Nationality : Jordanian
Civil Status : Single
Visa Status : Employment
Driving License : UAE
Languages : Arabic / English

I hereby certify that all the above information are true and correct to the best of my knowledge and beliefs.

RAWAD ALKHAWAGA

Applicant