OBJECTIVES

To be part of an organization where I can broaden my knowledge professionally and where I can utilize my skills to help contribute to the company’s growth and prosperity and to achieve the company’s goals, missions and objectives.
WORK EXPERIENCE

Content Manager
Febuary 2015-Present

Ensogo Philippines

2nd Floor W Office Building 28th street corner 11th avenue Bonifacio Global City, Taguig
Product Management and Content Head
December 2013-November 2014

Lamido Philippines

3rd Floor Salustiana Tower Corner Perea st. Makati city
As Product Manager, you will guide a team that is charged with a product line contribution as a business unit. This extends from increasing the profitability of existing products to developing new products and features for the company. You will build products from existing ideas, and help to develop new ideas based on your industry experience and your contact with customers and prospects. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand their problems, and find innovative solutions for the broader market.
Business Development Executive
July 2013-December 2013

Startech Nova View Asia Corporation

Three Brixton street Brgy. Kapitolyo Pasig City
As a Business Development Executive I handle all the operational task especially in technical by doing tests in the mobile application and coordinating with the stake holders ,managers, and head developers to make sure the application is working well, and I’m also handling the logistics ,customer service, billing and customer service.
Web Quality Analyst
January 2013-July 2013

Lazada Philippines

3rd Floor Salustiana Tower Corner Perea st. Makati city
As a Website quality assurance tester, or Web QA tester, is tasked with stress-testing software/website and finding errors,creating trouble tickets, testing front and back end of the website and finding bugs to report back to a development team. Web QA testers are a vital part of releasing stable, bug-free website.

On-Line Marketing Specialist / Game Tester
November 2010-January 2013

Model Works Philippines

26F Unit-P Burgundy Corporate Tower Makati city
An online marketing specialist will typically be asked to be a jack of all trades. This means that working for a company or organization, the job description for the online marketing specialist will entail many different tasks, skills and responsibilities, ranging from search engine optimization to email marketing and everything in between. An exception may be in working for an online marketing firm, where with a full staff of marketing specialists, individual employees may be given more specific realms to operate within.

Customer Service Representative
March 2009-November 2010

Humana

APAC Customer Services, Inc.

Lot 1 CyberPark, Araneta Center Cubao, Quezon City
Ability to use and interpret multiple systems for claims research, contract interpretation, Fee Schedule rates and provider network status, Document all inquiries within contact management system, follows appropriate guidelines for notepad documentation, and assigns case accordingly.
Account Specialist / Senior Customer Interactive Associate
February 2006 – February 2009

TSYS Prepaid Inc.

TELUS International Philippines Inc

5th floor Market-Market, Fort Bonifacio, Taguig

Answer phones and respond to customer requests. Provide customers with product and service information. Handled faxes from the customers, Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research debit and credit issues. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned.
Telemarketer/ Outbound
April 2005 – February 2006

PC-002

Pacific Hub Inc.

11th floor Robinson’s Tower Ortigas, Pasig
Contact businesses or private individuals through phone in order to solicit sales and provides good service to the consumer. Contributes to overall quality of service and providing good stat to the company, required to call people from a long list of names, gathers information that will help identify potential customers or determine the success of new products.

EDUCATION

San Sebastian College Recoletos – Manila

Claro M Recto Avenue, Metro Manila

Bachelor of Science Major in Computer Science

SY 2001 – 2005
St. Mary’s Academy of Sto. Nino

Sto. Nino, Meycauayan Bulacan

SY 1997 – 2001
St. Mary’s Academy of Sto. Nino

Sto. Nino, Meycauayan Bulacan

SY 1991 – 1997

PERSONAL INFORMATION

 
Height: 5’9”

Weight: 185 LBS

Religion: Roman Catholic

Birthday: June 16, 1984

Age: 29 years old

Birth Place: Manila

Mother’s Name: Elsa S. Berro

Father’s Name: Jacundiano B. Berro

CHARACTER REFERENCE

 
Alfredo Ardosa

Senior Developer

Lazada Philippines

(0917) 807-4831
Minerva Castañeda

Retired Teacher

Calumpit, Bulacan

(0922) 863-8451
Emilio Dillera

Product Manager

Lazada Philippines

(0922) 888-2912
Gerald Gorosin

SEO Head

Lazada Philippines

(0917) 598-3255