BENEDICTO M. FUENTES
63 Sumulong St. Antipolo City
0932-367-7473
[email protected]
PROFILE
• 23 years in the service industry. Rose from the ranks with solid experience in all aspects of QSR operations management from pre-opening to turn-key operations, franchising, sales-building, restaurant marketing and business development.
CORE COMPETENCIES
Business Consulting ● Business Development ● Executive-Level Training
Quick Service Restaurant Operations Management ● Pre-Opening to Turn- Key Operation ● Franchise Operations ● Consultative Selling ● Facebook Marketing
PROFESSIONAL EXPERIENCE
October 2015-present Business Consultant (Project-based Consultancy)
Clients:
SYNERGY K&S INT’L CORP. (GENESIS BBQ CHICKEN PHILIPPINES)
CJC ROYAL DOUGH INC. (BAKER STUDIO)
May 2014-present Unit Manager/Financial Consultant
PARAS ASSOCIATES (THE PHILIPPINE AMERICAN LIFE AND GENERAL INSURANCE COMPANY – PHILAM LIFE)
April 2008-May 2014 Regional Business Consultant for Metro Manila
GOLDEN DONUTS INC. (DUNKIN’ DONUTS PHILIPPINES)
Sept. 2012-March 2014 OIC – Business Development
GOLDEN DONUTS INC. (DUNKIN’ DONUTS PHILIPPINES)
June 2002-March 2008 Operations and Training Consultant (Independent Consultancy partnered with spouse)
Clients:
DONEDEAL CORP. (McDonald’s Franchisee – Cavite); QSCV CORP. (McDonald’s Franchisee – San Mateo, Marikina, Masinag); BINALOT FOODS INC.; McDonald’s Metropolis Mall, Alabang Muntinlupa; McDonald’s Binan 1 & 2, Laguna; McDonald’s Angeles Pampanga 1 & 2
Nov. 1998-May 2002 Restaurant Manager
QSCV CORP. (McDonald’s Franchisee – San Mateo, Marikina, Masinag)
Dec. 1993-March 2006 Restaurant Marketing Manager
GOLDEN ARCHES INC. (McDONALD’S PHILIPPINES)
TRAININGS & SEMINARS
2014-2015 Philam Life – Unit Manager Development. Program
January 2014 Dunkin’ Donuts – Business Conference
September 2014 Dunkin’ Donuts – SEA Business Conference, Malaysia
January 2013 Dunkin’ Donuts – Business Conference
October 2011 Dunkin’ Donuts – LSM Program Workshop
August 2011 Dunkin’ Donuts – Regional Business Meeting
November 2010 Dunkin’ Donuts – Regional Business Meeting
June 2010 Dunkin’ Donuts – Regional Business Meeting
September 2009 Dunkin’ Donuts – Strategic Managers’ Conference
Jan-Mar 2009 Dunkin’ Donuts – Standards Operations Training Program
November 1999 McDonald’s – Intermediate Operations Course
September 1999 McDonald’s – Basic Management Course, Dean’s List
April 1999 McDonald’s – Basic Operations Course, Top 1 in class
January 1995 McDonald’s – Customer Enhancement Skills Class
September 1994 McDonald’s – Advance Marketing Course, Dean’s List
June 1994 McDonald’s – Basic Marketing Course, Dean’s List
March 1994 McDonald’s – Basic Operations Course, Top 1 in class
April 1993 Philippine Airlines In-Flight Catering – On-the-Job Training
June 1993 Peninsula Manila Hotel – On-the-Job Training
EDUCATION
October 1993 BS in Hotel & Restaurant Administration UNIVERSITY OF THE PHILIPPINES, DILIMAN Q.C.
Full Scholar: Japan Scholarship Fund for the ASEAN Youth (JSFAY)
PERSONAL DATA
Date of Birth: March 21, 1972
Civil Status: Married
Children: Three
.EMPLOYER: SYNERGY K&S INT’L CORP. (GENESIS BBQ CHICKEN PHILIPPINES)
DURATION OF EMPLOYMENT: OCT. 1, 2015 TO PRESENT
JOB TITLE: BUSINESS CONSULTANT FOR FRANCHISE RECRUITMENT
JOB TYPE: PROJECT-BASED CONSULTING
DUTIES AND RESPONSIBILITIES:
– In-charge of growing franchise recruitment
– Conducts and prepares feasibility studies and market analysis for market penetration.
– Proposes programs in aid of outlet expansion.
– Conducts viability reports with breakeven analysis.
– Verifies territories and/or area viability.
II. EMPLOYER: CJC ROYAL DOUGH INC. (BAKER STUDIO)
DURATION OF EMPLOYMENT: DECEMBER 15, 2015 TO MARCH 30, 2016
JOB TITLE: BUSINESS CONSULTANT FOR TRAINING THE GM
JOB TYPE: PROJECT-BASED CONSULTING
DUTIES AND RESPONSIBILITIES:
– To undertake one-on-one training and development with General Manager/Owner covering the four areas of store operations as follows: QSCV, Sales, Profit and People.
– Develop and improve current bakery manager’s efficiencies and routines that will equip her for future responsibilities as well as current.
– Recommend short-term/long-term action plans to address opportunities in sales, people, profitability and total customer experience as may be seen during the course of store visits.
– Initiate quarterly performance evaluation of Bakery Manager.
– Train Bakery Manager/Owner in evaluating proposed sites using an effective site review and assessment process.
– Progress of Bakery Manager/Owner’s training development will be documented, this will be compiled to create a Bakery Manager’s Development Program Manual.
– Provide on-line support and answers to questions related to the scope of the services via-email.
III. EMPLOYER: PARAS ASSOCIATES (THE PHILIPPINE AMERICAN LIFE AND GENERAL INSURANCE COMPANY – PHILAM LIFE)
DURATION OF EMPLOYMENT: JUNE 1, 2015 TO PRESENT
JOB TITLE: UNIT MANAGER
JOB TYPE: INDEPENDENT & SELF-EMPLOYED
DUTIES AND RESPONSIBILITIES:
– Manages clientele financial portfolio by providing financial solutions both for protection and investment.
– Manages group of financial planners ensuring that they meet targeted sales and individual goals.
– Recruit and train financial planners on how to provide sound solutions to client’s needs.
– Coaches team members on how to profile prospects, fact-find data, analyze needs, and present solutions.
IV.EMPLOYER: GOLDEN DONUTS INC. (DUNKIN’ DONUTS PHILIPPINES.)
JOB TITLE: REGIONAL BUSINESS CONSULTANT FOR METRO MANILA
JOB TYPE: PERMANENT & FULLTIME
DUTIES AND RESPONSIBILITIES:
– Responsible in promoting the good business relationship with Franchise Operators with their staff and the company.
– Monitoring and improving the existing outlet sales in the region and to increase the Franchise Operators business revenues.
– Ensure the expansion of the territories as well as the regional expansion of other non-traditional business distribution points in the assigned region.
– Helping and providing outlet operational/financial analysis to franchise operators to sustain and further improve overall area sales and profitability.
– Conducts Franchisee – Quarterly Business Review regularly to discuss current sales performance and strategies to implement for the succeeding quarters of the year.
– Conceptualization and implementation of Local Marketing promo per area based on the product sales performance and market needs.
.EMPLOYER: DONEDEAL CORP. (McDONALD’S PHILIPPINES’ FRANCHISEE)
DURATION OF EMPLOYMENT: JUNE 1, 2002 TO MARCH 30, 2008
JOB TITLE: OPERATIONS AND TRAINING CONSULTANT
JOB TYPE: PROJECT-BASED CONSULTING
DUTIES AND RESPONSIBILITIES:
1. Management Training and Development -McDonald’s Management and Development Program (MDP) Administration and Verification which includes the following:
a. Training module verification
b. Level/Mid-course/Final exams
c. Management Observation Checklists
d. Preparation of managers for classes (BOC, BMC, IOC)
e. Restaurant systems verification
f. Skills verification prior to promotion
g. Special classes to be conducted from time to time that will benefit management team of both stores.
2. Conduct weekly audits to help owner/operator identify opportunities and patterns and to aid Owner/Operator with employee performance reviews.
3. Assist Owner/Operator:
a. In the implementation and monitoring of action plans.
b. Conduct reviews/audits that may be requested or assigned by owner/operator.
c. Recommends short-term or long-term action plans to address restaurant opportunities in Sales, People, Profitability and Quality,
VI.EMPLOYER: QSCV CORP. (McDONALD’S PHILIPPINES’ FRANCHISEE)
DURATION OF EMPLOYMENT: NOV. 1998 TO MAY 2002
JOB TITLE: RESTAURANT MANAGER
JOB TYPE: PERMANENT & FULL TIME
DUTIES AND RESPONSIBILITIES:
– Responsible for the QSC level of the restaurant at all times.
– In-charge of monthly sales targets, sales deposits, raw materials ordering, etc.
– Insures that labor laws, E.E.O., and sexual harassment policies are enforced.
– Responsible for staffing and retention of crew and management.
– Responsible for holding controllable P&L line items within the budget.
– Responsible for the overall store Management Development Program.
– Completes the salaried and swing manager’s schedule.
EMPLOYER: GOLDEN ARCHES INC. (McDONALD’S PHILIPPINES)
DURATION OF EMPLOYMENT: DEC. 1993 TO MARCH 2006
JOB TITLE: RESTAURANT MARKETING MANAGER
JOB TYPE: PERMANENT & FULL TIME
DUTIES AND RESPONSIBILITIES:
– In-charge of monthly LSM sales targets
– Responsible for holding controllable Promo items within the budget.
– Responsible for the overall store Marketing Development Program.
– Completes the marketing team schedule.
– Conducts store marketing team meetings.
– Conceptualization and implementation of local marketing promotions.