Curriculum Vitae

MA. LUISA DOCTOLERO-WAKAT, MBA

187 Crystal Cave
Baguio City, Phil. 2600
Mobile # 09195916954
Email Add: [email protected]

I am an enthusiastic, goal oriented, results-oriented professional with a strong hospitality background and education who enjoys being part of, as well as leading, a successful and productive team. I am quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I possess a strong ability to perform effectively.

Experience Record:

Company : Metropolitan Medical Center College of Arts, Science and Technology
Masangkay St., Sta. Cruz, Manila
Inclusive Date : July 2015 – Present
Position : Dean, College of Hospitality and Tourism Management
Duties and Responsibilities:
1. Coordinating the assessment and development of academic programs within the school/college and preparing and
revising, as necessary, academic program plans for the School/College.
2. Promoting and serving as a model for teaching professional achievement and professional service;
3. Overseeing all personnel matters involving academic and non-academic employees including: recruiting, appointment,
re-appointment; termination and dismissal; faculty evaluation, tenure, promotion and merit; and the preparation and
approval(s) of faculty workload plans and long-range professional development plans.
4. Maintaining effective communication between students, faculty and Chairs within the School/College and with other
academic unit personnel;
5. Articulating policy and procedures to members of the School/College and insuring that School/College policies and
practices are consistent with those of the school/college;
6. Articulating the budgetary needs of the School/College and overseeing the allocation and expenditure of Resources ;
7. Overseeing the preparation of class schedules and complying with institutional reporting requirements and maintaining
student records and providing a system of advising;
8. Additional responsibilities as assigned by the Vice President and Director for Academic Affairs or President.
Company : King’s College of the Philippines
La Trinidad, Benguet
Inclusive Date : June 2014 – July 2015
Position : Assoc. Professor
Duties and Responsibilities:
1. Teaching hospitality and tourism management subjects such as Housekeeping, Rooms Division, Hygiene and Sanitation with HACCP, Tour Guiding, Tourism Planning and Development, Operational Management and Cost Control, F & B Cost Control and other culinary subjects such as Banquet and Catering Management, Quantity and Quality Food Production, Commercial Cookery, Classical and International Cuisine, Introduction to Professional Baking, Food and Beverage Service, Culinary Science, just to name a few.
2. Instruct and teach college students with a clear understanding and implementation of curriculum, instruction, assessment and climate and culture to achieve appropriate student outcomes.

Company : Eurotel Hotel
Abanao Ext., Baguio City
Inclusive Date : November 2013 – May 31, 2015
Position : Hotel Manager
Duties and Responsibilities
1. Business forecasts are studied, analyzed and used for business planning.
2. Awareness surveys conducted by Marketing are used to project potential revenue prior to construction of new hotels. A feasibility study is prepared and submitted to immediate head for review.
3. Organizational composition analysis is conducted periodically as basis in the review of the current structure and manpower.
4. Quarterly appraisal of direct subordinates is conducted according to set guidelines and procedures.
5. Marketing and Promotions Plan is developed using the standard pre-opening marketing plan as basis and endorsed for review.
6. Suitable and cost-effective sales and promotional campaigns are developed and recommended to enhance awareness level and increase sales revenue. Approved sales and promotional activities are implemented.
7. Target increase in hotel’s revenue from the implementation of product/service innovations and promotional campaigns is determined and achieved as projected.
8. Other duties and responsibilities discuss upon interview.
Company : University of the Cordilleras
Legarda Road, Baguio City
Inclusive Date : June 2007 – October 2013
Position : Professor of College of Hospitality and Tourism Management
Duties and Responsibilities:
1. Teaching hospitality and tourism management subjects such as Housekeeping, Rooms Division, Hygiene and Sanitation with HACCP, Tour Guiding, Tourism Planning and Development, Operational Management and Cost Control, F & B Cost Control and other culinary subjects such as Banquet and Catering Management, Quantity and Quality Food Production, Commercial Cookery, Classical and International Cuisine, Introduction to Professional Baking, Food and Beverage Service, Culinary Science, just to name a few.
2. Instruct and teach college students with a clear understanding and implementation of curriculum, instruction, assessment and climate and culture to achieve appropriate student outcomes. This duty includes:
a. Instructing and monitoring students in the use and care of equipment and materials, in order to prevent injury and damage
b. Working with diverse students, understand adolescent development psychology, and possess sensitivity to student cultural needs
c. Preparing materials and classroom for each school day
d. Preparing, administering, and grading tests and assignments in order to evaluate students’ progress
e. Planning and conducting activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and explore
f. Instructing students individually and in groups, using various teaching methods such as lectures, discussions, hands-on lab activities and demonstrations
g. Observing and evaluating students’ performance, behavior, social development, and physical health
h. Using a variety of classroom management techniques to create a classroom environment and student professional behavioral norms to maximize learning
3. Position involves classroom and production kitchen teaching, dining room instruction, curriculum development and
departmental assignments.
4. Also teaching tourism subjects such as tour guiding, tourism planning and development, travel and tour operations,
transportation management, and international tourism.
5. Other duties as listed in the Faculty Handbook.
6. Teaching and learning responsibilities include advising students in hospitality management and also in general
business.
Company : Summer Place Hotel
Marcos Highway, Baguio City
Inclusive Date : January – March 2007
Position : Food & Beverage Manager
Duties & Responsibilities:
1. Handling manpower scheduling, training and services.
2. In-charge in food and beverage preparation.
3. Ensure hotel function in order in terms of their foods, stocks, rooms, and accommodations.
4. Organize, direct and evaluate food and beverage service
5. Recruitment and training of staff
6. Shift scheduling
7. Performance management; monitor staff performance and provide feedback
8. Purchase and control of inventory
9. Monitor revenues and expenses
10. Ensure practice of health and safety regulations
11. Negotiate supplier arrangements for food and beverage products
12. Negotiate with clients for use of facilities for catering, parties, banquets, etc.
13. Performs other duties and responsibilities assigned by the management.

Company : Prime Hotel
Session Road, Baguio City
Inclusive Date : April – December 31, 2006
Position : Coffee Shop Manager
Duties & Responsibilities:
1. Handling hotel functions inquiries and operations.
2. Gives proper scheduling and training for the staff.
3. Overall in-charge in kitchen and coffee shop in terms of stocks, daily sales, and inventory records.
4. Responsible for planning and implementation of marketing strategies.
5. Participates in the recruitment, selection, and training of staff
6. Supervise and schedule food and beverage staff
7. Ensure customer satisfaction
8. Resolve customer complaints, as well as internal conflict amongst staff
9. Order and maintain inventory control costs
10. Other duties and responsibilities assigned by the management.
Company : Greenwich Pizza Corporation
Session Road, Baguio City
Inclusive Date : December 2004 – October 2005
Position : Store Manager
Duties & Responsibilities:
1. Supervises, overseers and ensures smooth operations the daily operations of the restaurants specifically dining and kitchen area by monitoring manpower of the store, stock availability to give the guest a prompt and efficient service.
2. Ensures productivity, efficiency, profitability, and delivery of quality products and services.
3. Achieves financial targets by maximizing restaurant revenues and improving control measures.
4. Conducts regular meetings with members of the store management team and all restaurant staff.
5. Ensures efficient manpower planning and acquisition of restaurant personnel and manages efficient use of operating supplies, utilities and energy.
6. Manages food and beverage cost while implementing control measures and develops and implements operation standards.
7. Oversees the asset/stock inventory, food purchases, equipment and supplies; ensure routine maintenance and upkeep of the restaurant, its equipments and facilities.
8. Responsible for all the administrative and human-resource functions of running the store operations, including the monitoring of the employee performance and training.
9. Implements SOP of store by giving instructions to your subordinate what is the standard of the company especially to those newly dispatched employee so that company standard would be practiced.
10. Monitors and prepares reports for all Marketing related activities like tie-up promos new product launches, price increase etc. by contacting admin. coordinator for promo or tie-up with establishment near the store to help increase sales of the store.
11. Checks and monitors preparation and submission of various report by having a deadline posted and informing the concern person about the report needed.
Company : Aristomart Food Shoppe
(sister company of Aristocrat Restaurant)
Malate, Manila
Inclusive Date : May 1996 – January 2002
Position : Asst. Store Manager
Duties & Responsibilities:
1. Responsible for recording daily sales of the store, and maintain general files and inventory records.
2. Has the authority to approve any requisition in line with approved budget provided it was within authorized expenses.
3. Closely works with the merchandising department to properly schedule the intake of goods into the store to equally space the time.
4. See to it the every merchandise brought into the store was counted and tallied with the receiving report quantities and prices.
5. Also affixing of the price labels on each price of merchandise.
6. Stand also as a buyer, in the absence of the Store Operations Manager – responsibilities such as endorsed product for screening, product sampling and price offers.
7. Fresh and new orders are initiated and reviewed the inventory levels of all merchandise categories.
8. Handling leadership trainings and seminars for store staff and supervisory level.
9. Also handling account receivables, SSS contributions, tax withheld and payroll.
Company : Travel Partner
Greenhills, San Juan Metro Manila
Inclusive Date : February 1993 – April 1996
Position : Reservation Clerk
Duties and Responsibilities:
1. Responsible for handling varying work situations including telephone and person to person transactions with regards to tour and travel industry.
2. Performing any other office responsibilities such as preparing business correspondences and establishment of filing systems and records.
3. Also did reservation and ticketing assistance to the airlines and prepares itineraries of the client or the inbound tour.
4. Passport and visa assistance.
5. Performs other duties and responsibilities that may be assigned from time to time.
6. Provide travel information, itineraries and prices
7. Use selling techniques to promote packages, insurance, etc.
8. Handle customer complaints or concerns
9. Counsel clients on terms and conditions of travel e.g. cancellation policies
10. Book reservations and send out confirmation notices
11. Process payments and refunds

Company : Uniwide Sales, Inc.
Caloocan City
Inclusive Date : May – October 1993
Position : Advertising Artist
Duties & Responsibilities:
1. Work involved in promoting the store by doing some props, windows display and other advertising works.
2. all other reports and suggestions with regards to advertising of an entire store must be scrutinized by us (artist) for final decision or approval.
OTHER EXPERIENCES:

A. Tourist Shopping Assistant – The Landmark Corp.
April – Nov. 1990
Responsibilities:
• Answer questions and provide information specific to region or site
• Distribute promotional materials
• Promote tourism products
• Encourage new and return visits
• Gather information and develop new resources
• Perform administrative tasks
• May also stock and sell merchandise and handle cash transactions

B. Tourist Guide – Spezial Tour
July 1998 – Feb. 1990
Responsibilities:
• Arrange for transportation for visitors
• Assemble and check required supplies and equipment before departing for tour
• Describe points of interest along the tour and answer questions as required
• May be responsible to guide visitors while operating a vehicle, traveling in a vehicle or on-site while providing commentary
• Monitor visitors’ activities in order to ensure compliance with establishment or tour regulations and safety practices
• May have to either plan and/or conduct itineraries and activities

Personal Information:

Nickname : Louie
Age : 47 years old
Birth Date : February 11, 1969
Birth Place : Manila
Status : Married
Height : 5 feet and 5 inches tall
Weight : 125 lbs.
Citizenship : Filipino
Name of Spouse : Pastor Noel V. Wakat
Occupation : Pastor

Educational Background:

Graduate School : University of the Cordilleras
Baguio City, Philippines

Degree : Master in Business Administration (MBA)
Year : November 24, 2009

Beacons of Christ Theological Center
Baguio City, Philippines

Degree : Master of Divinity
Year : May 18, 2013

College : Polytechnic University of the Philippines
Sta. Mesa, Manila, Philippines

Degree : Bachelor in Tourism
Year : April 26, 1990

Beacons of Christ Theological Center
Baguio City, Philippines

Degree : Bachelor in Theology
Year : May 13, 2006

Training Certificates:

1. NC II – Food and Beverage Service
Manila, May 2016

2. NC II – Bookkeeping
Manila, May 2016

3. NC II – Tourism Promotion Services
Manila, May 2016

4. NTTC – National TVet Training Certification – Commercial Cooking
TESDA, Baguio City, Philippines, June 2012

5. NC II – Bread and Pastry Production
TESDA, Baguio City, Philippines, May 2012

6. Australia Training Trade College – New Brisbane (ATTCNB)
Commercial Cookery NC IV – June 10, 2010

> Certificate of Authority to Teach – Certificate III in Hospitality
(Commercial Cookery) SIT 30807, June 10, 2010

> Certificate IV in Training and Assessment – TAA40104
(Commercial Cookery) National Provider No. 31399, November 1, 2010

7. NC II – Commercial Cookery
TESDA, Baguio City, Philippines, February 7 2009

8. AQ/TQ Training – Commercial Cookery
TESDA, Baguio City, Philippines, May 29, 2009

Speaking Engagement:

1. Hotel Operations and Management
Benguet State University, March 2015

2. World Cruise Staffing
Hotel veniz, Baguio City, Philippines, January 20, 2013

3. Global Trends and Standard Design in Hospitality Industyr (Speaker/Lecturer)
Hotel Veniz, Baguio City, Philippines, December 16, 2012

4. Culinary Revolution (Guest Speaker/Lecturer with Demo Cooking)
Hotel Veniz, Baguio City, Philippines, October 7, 2012

5. What It Takes To Become a Flight Attendant: Cabin Crew and Safety Workshop
Citylights Hotel, Baguio City, Philippines, September 30, 2012

6. The Basics of AMADEUS (Guest Speaker)
Hotel Veniz, Baguio City, Philippines, September 9, 16 and 23, 2012

7. Sanitation and Hygiene – Basic Catering Services (Lecturer)
Pines Breeze Cottages, Baguio City, Philippines, August 28, 2009

8. Food and Beverage Service (Guest Speaker)
Pines View Hotel, Baguio City, Philippines, September 14, 2008

9. Introspection. An Innovative Self. A new Beginning (Resource Speaker)
Lorma Colleges, San Juan La Union, 3 days seminar , March 19-21, 2007

10. One Week Spiritual Life Enhancement Seminar (Resource Speaker)
Lorma Colleges, San Juan La Union, February 19-23, 2007

Seminar Attended:

 ASEAN Tourism and Hospitality Industry: Impact, Dynamic & Prospects
Marriott Grand Ballroom, Manila, February 22, 2016

 Tourism Updates – (Echo Seminar)
UC-Leagarda Road, Baguio City, Philippines, December 8, 2012

 Quality Education Starts with Quality Teachers
UC-Leagarda Road, Baguio City, Philippines, December 17, 2011

 Shipboard Culinary Seminar and Workshop
Teachers Camp, Baguio City, Philippines, July 29, 2011

 Immersion at Macro Asia Catering Services and Southeast Asian Airlines
Pasay City and Clark Freeport Zone, Pampanga, July 2011

 Exploring Cultural Diversity through International Travel and Tourism
Baguio City, Philippines, April 8, 2011

 Symposium on Hydration: Food and Nutrition Research Institute
Hotel Supreme, Baguio City, Philippines, March 11, 2011

 Hotel Housekeeping Supervisory (Seminar/Workshop)
Ermita, Manila, Philippines, February 5 & 6, 2011

 Food & Beverage and Bartending (Seminar/Workshop)
Ermita, Manila, Philippines, February 2 & 3, 2011

 Employers and Customers Expectations from On the Job Training Seminar
Burnham Suites, Baguio City, Philippines, December 10, 2010

 Housekeeping and Front Office Procedures (Seminar/Workshop)
UC, Baguio City, Philippines, November 12-12, 2010

 Strategic Plan Review and Curricula Enhancement
Mangaldan, Pangasinan, Philippines May 2010

 Planning, Constructing and Analyzing Test Items,
UC Theater, Baguio City, Philippines, March 26, 2010

 Wine Appreciation Seminar
Baguio Convention Center, Baguio City, Philippines, February 11, 2010

 Interactive Hospitality Industry Conference
Teacher’s Camp, Baguio City, Philippines, February 21, 2010

 New Technologies of Hotel Operations and Functions of Information Hub, Billing System and Guest Monitoring System
Teacher’s Camp, Baguio City, Philippines, February 21, 2010

 Wine Service
Teacher’s Camp, Baguio City, Philippines, February 21, 2010

 Building an Effective Resume
Teacher’s Camp, Baguio City, Philippines, February 21, 2010

 ISCHAM Experience-Fundamentals of Culinary Arts, Echo-Seminar
Bauang La Union, May 2009

 Travel and Tour – Airline Operations
Baguio City, Philippines, November 15 and 22, 2009

 Microtel Digital Photography Workshop
Microtel, Baguio City, Philippines, June 27-28, 2009

 Creating Team Synergy At-A-Glance
Tuba, Benguet, Philippines, June 21, 2009

 Tourism in France: A Case Study Seminar
Baguio Convention Center, Baguio City, Philippines, January 2009

 Research Dissemination Forum and Lecture-Seminar
UC, Baguio City, Philippines, July 2008

 Cooking on Healthy and Vegetarian Foods
Baguio City, Philippines, January 25, 2008

 Baking with Californian Raisins
Baguio City, Philippines, July 18, 2007

 U.S. Meat cooking and Cutting Techniques Seminar
Baguio City, Philippines, July 2007

 Manpower Scheduling Workshop
Jollibee Center, Ortigas, Pasig City, April 2005

 The 7 HABITS Of Highly Effective People
Manila, Philippines, April 7, 2005

University Services:

June 2011 – May 2012 – Department Head – Tourism Management Department
University of the Cordilleras, Baguio City
November 20, 2012 – Active contribution in the proper food handling during the 112th Atok Foundation held at Atok Municipal Gymnasium, Sayangan, Paoay, Atok, Benguet

November 22, 2010 – Active participation in the conduct of the free educational symposium on proper food handling, table setting and flower arrangement and rendering voluntary cooking and related services to the people of ATOK, Benguet, Philippines, during the 110th Foundation Day Celebration.

Skills:

• Food Preparation, Sanitation, Menu Development and Implementation, Promotional Sales, Catering, Banquet Preparation and Service, Dining Room Service, Bakeshop Production, Full Qualification in Commercial Cookery – NC II Commercial Cooking, AQ/TQ Training Certificate
• Representative as a Tour Guide for ASEAN Men and Women Softball Championship – 1988
• Representative as an Ambassadress of Goodwill for the 6TH Ship for Southeast Asean Youth Program – 1989
• Good communication Skills
• Computer literate

References:

1. Bishop Dr. Ric Sta.Cruz : Beacons of Christ Christian Training Center
Baguio City
Position : Bishop
CP # : 09065685085

2. Mr. Jay Sario : Metropolitan Medical Center CAST
Manila
Position : Professor
CP # : 09157566530

3. Ms. Ma. Beatriz Cimacio : University of the Cordilleras
Baguio City
Position : Instructor
CP # : 09228486494

4. Ms. Mary Kristine U. Laurilla : Metropolitan Medical Center – CAST
Manila
Position : Professor
CP # : 09985300235