CAREER OBJECTIVE

To succeed in an environment of growth, excellence and earn a job which provides me satisfaction as well as self development and help me to achieve organizational goal.

JOB EXPERIENCES

Company                                                  : CELMETRO (DMCC-JLT)

Position                                                    : Admin/Logistic Staff

Division                                                    : Customer Service Department

Inclusive Date of Service                   : March 2016 to Present

Job Description:

·         Booking the delivery and collection of incoming and outgoing shipment.

·         Encoding of the item arrived into company’s data base for references.

·         Direct coordination to the vendor regarding on the complaints, spare parts ETD, invoice issues, payments, and technical concerns.

·         Discrepancy monitoring and reporting it to the supplier.

·         Responsible in placing purchase order and ensuring timely delivery of tools, parts and other supplies or services necessary for the efficient and cost effectiveness operation of the technical department.

·         In charge in weekly and monthly reports such as jobs pending, inventory for spare parts, technician output, parts availability, purchase order and warranty claims.

·         Preparing and issuing of parts requested for both Engineers and branch.

·         Sales invoicing of parts which is needed by account for monthly report.

·         Monitoring the inventory.

Company                                                  : ENVIRO ENGINEERING GENERAL TRADING (Business Bay, Dubai, U.A.E)

Position                                                    : Logistic Coordinator

Division                                                    : Logistics Department

Inclusive Date of Service                   : August 2014 to March 2016

Job Description:

Releasing shipments using MIRSAL 2.
Applying COO for re-export shipments.
Receive shipments and ensure both quality and quantity.
Trace, track and expedite purchase processes.
Create and maintain contact with vendors and customers to ensure timely delivery of goods.
Interact with third party logistics service providers.
·         Audit freight cost and documentation.

·         Ensure accuracy of all inventories.

·         Maintain communication with other staff to ensure proper working order.

·         Review statement, invoices and purchase orders.

·         Ensure all payments are processed on time.

·         Assist customers with inquiries.

·         Create invoice, packing lists and update shipment information in database.

·        Organize files both manually and electronically.

·         Monitor and facilitate repair orders.

·         Coordinate deliveries for repaired or returned items.

·         Ensure that the stockroom has sufficient space for incoming deliveries.

·         Ensure that all items are properly numbered and tagged.

·         Manage related work such as preparing gate pass and identification cards.

Company                                                  : EROS ELECTRICALS (P.O Box 1184 Deira, Dubai, U.A.E)

Position                                                    : Admin/Logistics Staff

Division                                                    : Customer Service Department (Parts Controller)

Inclusive Date of Service                   : November 2011 to November 2013

Job Description:

·         Arrange documents for export shipment as per partner’s requirements.

·         Resolves delivery issues with suppliers such as quantity discrepancy, short shipment, invoice problem, rejections, returns of goods, and others.

·         Coordinates logistics activities with procurement, finance, HR and other departments.

·         Prepares reports on personnel & material issues & other operational logistics issues.

·         In charge of receiving parts from the vendor and issuance to the end user.

·         Plans and generates requisition of stock items and received the approved requisition from the end users to buy as required (BAR) purchases. Verify and review correctness of the specifications.

·         Monitor open orders (OOR) report and follow up expedite delivery from suppliers. Updates the delivery schedule to avoid aging orders.

·         Responsible in monitoring the inventory of Samsung electronics products.

·         Preparing LPO’s for Samsung spare parts.

·         Preparing invoice/s of such an items for return to the vendor.

·         Release approved purchase orders to suppliers and get acknowledgement of delivery   commitment.

·         Direct coordination to the vendor regarding on parts query such as availability, delivery, payments, invoice issues, purchased order, and other technical concerns.

·         Handling customer inquiry and complaints.

·         Responsible for maintaining records of all purchase orders with external vendors.

·         Arrange deliveries of all orders to ensure material is delivered as per schedule.

Company                                                  : MIND ALLIANCE VENTURES INC. (Binondo, Manila)

Position                                                    : Admin/Logistic Staff

Division                                                    : Customer Service Department

Inclusive Date of Service                   : February 2006 to October 2011

Job Description:

·         Coordinates imports and exports.

·         Coordinating with the shipping agents for the clearance of import and export permits and making a

follow up for the arrival dates.

·         Scheduling the delivery and informing the point person.

·         Monitoring cargo movements’ trough tracking system

·         Encoding the shipment into company’s data base.

·         Arranging documents as per Customs requirements.

·         Direct coordination to the vendor regarding on the complaints, spare parts, invoice issues, payments, and technical concerns.

·         Responsible in placing purchase order and ensuring timely delivery of materials.

·         In charge in weekly and monthly reports such as backlogs, inventory for spare parts and stationary, technician output, parts availability, purchase order and warranty claims.

·         Handling customer complaints and inquiry.

·         Responsible for all duty customs and tax functions, including certification and verification.

·         Giving relevant data with regards to the shipping point, services, weight, freight permits and other documents needed.

EDUCATIONAL BACKGROUND

School Attended                                   : New Era University

Degree                                                                      : Bachelor of Science in Business Administration (Marketing Major)

Inclusive date of Attendance           : 1999 – 2003

PERSONAL DATA

Passport No.                      :      EC3926530                                                                   Civil Status          :      Single

Citizenship                          :      Filipino                                                                          Gender                                :      Female

Date of Birth                      :      26 October 1982                                                        Religion                :      Catholic

Place of Birth                     :      Quezon City                                                                                Height                   :      5’2”

Age                                        :      33 years                                                                        Weight                 :      55kgs

SKILLS

Technical Skills:

·         Ability to work with power point, MS word, MS excel, and outlook.

·         Ability to conduct inventory of received stocks, cycle counts, & submits reports relating to it.

·         Ability to read and interpret documents such as operating & procedures manuals.

Interpersonal Skills:

·         Has good working ability & rapport to other people.

·         Can work long hours & under extreme pressure to meet expected deadlines.

·         Customer service oriented.

SEMINARS & TRAININGS ATTENDED

·         MIRSAL Training (June 22, 2014)

·         Marketing Seminar SY 2002  (October 3, 2002)

·         4th Students Marketing Conference (March 2, 2002)

·         2nd NCR Seminar SY 2001 (September 15, 2001)

Character references upon request.

I hereby declare that all information above is true and correct to the best of my knowledge.

Rodelia G. Santiago