Pulavarti Satya Prasad
Profile:
• Professional Full time Masters Degree from Liverpool University, United Kingdom
• 3 years of overseas exposure in the United Kingdom
• Anti money laundering compliance team executive
Professional front:
April 2008 to till date as compliance executive in anti money laundering team
Role involved helping customers with regular banking operations stretching from Error rectification involving checks / images and customer accounts to foreclosure of loans and bankruptcy.
Responsible in adhering to customer level agreement and turnaround time on work assigned. Adhering to 100 percent quality in accordance with company norms is pioneering duty.
Key areas of operations include:
• Adhering to Banking policies and procedures in delivering towards company’s business requirements.
• Provide compliance audit and perform refresh procedures on documents required for existing clients with the bank.
From July 2007 to October 2007 with Accenture (United Kingdom) as Data Processing Executive
Key areas of operations include:
• Managing customer accounts
• Communicating with clients through email, phone calls
Reference: Craig Carney, Select Recruitment agency, Warrington, United Kingdom +44-1925 637931
From September-2003 to March-2005 with Vodafone U.K as an Inbound Customer Service Supervisor
Role involved
• Handling inbound calls regarding billing enquiries from Vodafone customers of the United Kingdom.
Education:
• M.B.A (International Business) February of 2009 from Liverpool Hope University , U.K
• M.B.A (General), June of 2002 from Osmania University in India.
• Bachelors in commerce from Osmania University with overall 67%
Achievements:
• Awarded Grade A for my dissertation in M.B.A from Liverpool Hope University, U.K
• Promoted to the rank of Supervisor from Team member in Vodafone U.K contact center within first year of joining based on performance.
• Blend of both Indian and U.K talent and exposure.
Strengths:
• An able communicator
• Able to maintain cultural sensitivity, institute rapport with members of the team, and promote team cohesiveness
• Excellent interpersonal and communication skills
• Analytical with a keen eye for details
• Flexible in adapting to changing priorities and maintain a positive attitude and strong work ethic.
Skills:
• Knowledge of MS Office (MS Word, MS Excel and MS Power Point)
• Process related software
• ACAMS REGISTERED
Address for communication
Flat 402 Sri Sai Krishna Arcade, Nallagandla road Serilingampally Hyderabad 500019
Mobile number 9000471666 or 9160655501
Email @ [email protected]
Further references available on request