Rizalyn Ruth S. Aguantia Events Management Coordinator/Administrative Assistant
Manila, PhilippinesRIZALYN RUTH S. AGUANTIA
Unit 2111 21F, City and Land Megaplaza, ADB Avenue,
Corner Garnet Road, Ortigas Center, Pasig City
0915-4416368
EXPERIENCE
Aug 2014 – Present Events Management Coordinator
Asian Development Bank (thru Inland Corporation)
Mandaluyong City
– Assisting Events Management (EM) in handling events of the bank
– Coordinates with host organizers in finalizing event matters
– Handles the inventory of supplies
– Drafts weekly and monthly reports
– Handles expense monitoring by securing invoices from the suppliers, forwarding to the respective units and monitoring their payment status
– Uses effective oral and written communication system in document preparation and interacting with people
– Handles the filing of documents according to their classification for easy reference when needed
– Provides assistance on receiving and screening of incoming calls, answering queries and relaying accurate information to concerned staff and
– Ensures proper coordination with concerned departments in connection with relaying important information to concerned staff such as meeting schedules and other important matters
Nov 2013 – Aug2014 Customer Care Representative
Process Synergy, Inc (a San Miguel Corporation subsidiary)
Quezon City
– Handled flight reservations of Philippine Airlines (PAL) and PAL Express (PALEX) accounts
– Resolved passenger concerns in accordance with the company’s airline rules and regulations
– Served as a specialized agent for PAL and PALEX employees, as well as important figures such as ambassadors in handling their non-revenue booking and flight inquiries
April-September2013 CSR-Teller
Metropolitan Bank and Trust Company
Paseo De Roxas, Makati City
– Handled tellering transactions such as accepting deposits and processing withdrawals/encashments
– Prepared reports and cross selling of bank products like home/car loans and account openings
– Assisted customers on their varied bank concerns and inquiries.
May 2011-April 2013 Department Secretary
De La Salle University
Ramon V. del Rosario-College of Business
Graduate School of Business
– Resolved administrative problems and coordinated the preparation of reports, analyzed data, and identified solutions concerning faculty, students and administrative matters
– Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
– Drafted and prepared letters for external and internal communications
– Maintained and reviewed workflow; implemented cost reductions; and developed reporting procedures
– Prepared monthly library report and faculty articles for the department and handled the daily attendance report.
Dec 2009-Dec 2010 Receptionist / Administrative Assistant
Macquarie Capital Securities (Phils), Inc.
6750, Ayala Avenue, Makati City
– Reported to the president of the stock brokerage firm
– Provided services to the stock-brokerage firm reception by screening incoming calls, taking accurate messages, handling queries from internal and external callers and relaying them to the concerned staff appropriately
– Processed petty cash through Expense Processing System (EPS)
– Handled the distribution of check payments to suppliers
– Issued official receipts for the company’s stock transactions
Dec 2005-Sep 2009 Support Staff (Office Clerk A)
Philippine Airlines, Inc.
Airworthiness Management Department
– Handled the preparation and typing of correspondences
– Ensured logging in of incoming and outgoing mails and proper distribution to proper recipients
– Provided assistance on receiving and screening incoming calls, answered queries and relayed accurate information to concerned staff
– Ensured proper coordination with concerned departments
– Ensured that concerned staff in my division are able to attend their scheduled meetings and appointments (6) handled the filing of documents
– Relieved the executive assistant of the vice president during her absence
– Dealt with diplomatic approach in handling co-employees and clients
– Helped develop strategies on simplifying tasks, effective solutions and managing time to complete the tasks
TRAININGS Effective Customer Complaint Management, HarryPound Consultants (HPC), Heritage Hotel 20Sep2012
Managing Difficult & Demanding Customers, HPC, Heritage Hotel (HH) 20 Sep 2012
Office Skills Enhancement for Secretaries, HPC, HH 10 Feb 2012
Communication Skills Enhancement for Secretaries and Office Assistants, HPC, HH 10 Feb 2012
Executive Image, PAL Learning Center Jan 2009
Effective Communication, PAL Learning Center 2008
SKILLS Computer: Proficient in MS Excel, Word, Outlook, Adobe Professional, Lotus Notes, Email and Internet.
Technical: Knowledgeable in operating fax machine, printer, scanner and projector.
Languages: Fluent in Filipino and English. Basic Cebuano and Hiligaynon dialects.
EDUCATION Philippine State College of Aeronautics
Master of Education in Aeronautical Management, November 2013-July 2016
Note: Graduation on March 2017
De La Salle University, Taft, Manila
Post Graduate Diploma in Management (On-going), May 2012 – To continue
Polytechnic University of the Philippines, Sta. Mesa, Manila
Bachelor of Science in Information Technology, May 2005
Every Nation Leadership Institute, Pasig City, Philippines
Diploma in Christian Leadership, April 2009
Famy National High School, Laguna, Philippines
Valedictorian, April 2001
Editor-in-Chief, Ang Butil, 2000-2001
Most Outstanding Journalist, 2001
Bronze Medalist, Newswriting (Division Level), 1999
Auditor, Student Government Organization, 1999-2000
Chief Girl Scout, 2000-2001
Member, Dramatic Guild, 1997-2001
Famy Elementary School, Laguna, Philippines
Valedictorian
INTERESTS Aviation, Literature, History, Flowers and reading the Bible.
AFFILIATIONS Volunteer, Technical and Stage Ministry, Victory Christian Fellowship (Ortigas)
Member, Singles Outreach Group, Victory Christian Fellowship (Ortigas)