Responsible of the front office department’s activities;

– Managing and updating roaster of staff.
– Handling customer complaints and responding to emails; while prioritizing on customer  satisfaction by engaging each guest as a unique individual and listen attentively to their requests.

– Managing check in, check out, airport pick up and transfer and supervising preparation of room  requests for upcoming arrivals.
–  Room controller as per specific occasion and booking.

– Managing cash float and payment, while ensuring that all bookings are paid.

– Maintaining constant smooth coordination with other departments;
Housekeeping, Sales, Finance,  Human Resources, Security and Reservation.