ABDULLAH SHAFIQUE SHAIKH

5B 202. Gulistan CHS, Puja Nagar Mira Road (East), Thane 401107

Contact No.     9819475680; E-mail: [email protected]

Career Objective:

To secure a challenging position in the Tourism industry where I can effectively contribute my skills as Professional possessing competent skills which will add value to organizational operations

Academic qualification & Professional qualification

·         SSC – Fatima Devi English High School –Mumbai University – March – 2000

·         HSC – K. J. Khilnani Junior College –Mumbai University – March – 2002

·         Graduate – Sambalpur University Odisha – 2007

·         Diploma in IATA Foundation Course – April 2012

Computer Skills

·         MS word, PowerPoint, Excel and use of internet

Work Experience:

A)                 Atlas Tours & Travels Pvt Ltd

Worked as a Team Leader, from 24th May – 2017 – Present

·         Handling Team of 12 Members

·         Sending MIS Reports and updating DSR Reports on Daily Basis.

·         Dealing with Suppliers for Cancel & New Bookings as well as Maintain the Payment info.

·         Attend Web/Chat inquiries, Walk-in clients and Phone Queries.

·         To Create an Enquiry and obtain the client information.

·         Working on Portals like RedApple.com, Rezlive, Island Hopper, etc. for preparing the Packages for the customers.

·         Sharing a complete Itinerary with the clients also, helping them to choose the correct destination.

·         Dealing with suppliers to get the best Quote and forward it to the client.

·         Process the booking after Sales and issuing the vouchers for the client once received from Suppliers.

B)                 Kuoni India Pvt Limited, Mumbai

Worked as a Senior Sales Executive, from 15th January – 2014 – 12th May – 2017

·         Attend Web/Chat inquiries, Walk-in clients and Failed Transaction Queries.

·         To Create an Enquiry and obtain the client information.

·         Sharing Information for particular places clients are interested in as well as helping them to choose the right destination for certain occasions.

·         Providing services including Follow up, marketing Sales, customer satisfaction surveys.

·         Dealing with suppliers to get the best Quote and forward it to the client.

·         Process the booking after Sales and issuing the vouchers for the client once received from Suppliers.

C)                 Sitel India Pvt Limited, Mumbai

Worked as a Supervisor, from 01st Mar 2006 – 10th Jan 2014

·         Handling Team of 15 Members and make sure the work allocated equally,

·         Sending MIS Reports to the management.

·         To troubleshoot various problems faced by clients using internet services provided by British Telecom, UK. , including downloading/removing anti-virus.

·         Assist the client in configuring email clients like Outlook, Outlook Express, Windows Live, Entourage etc.

·         To obtain information/sell products and provide services including customer satisfaction surveys, marketing, sales, and customer follow-up.

Personal Details:

Date of Birth:                     May 05th, 1982

Languages Known:           English, Hindi & Urdu,

Marital Status:                   Married

Hobbies:                              Sports, music, making friends and net surfing

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