Abigale Rodil
Kinasang-an Pardo, Cebu, Philippines 6000
+639336104274
[email protected]
www.linkedin.com/in/abigalerodil

Career Objective
Professional growth in developing software and hardware. To be able to deliver the finest technical support.
To be able to practice my skills in order to provide intervention to either technical or personal care.

SKILLS & KNOWLEDGE

Management

Troubleshooting

HTML

Python (basic)

Email Client Setup

REST API

Wordpress
Webhosting

Cascading Style Sheets (CSS)

Project Management

Strategy

Javascript (basic)

Web Development
ChildCare Certified                                            Disable Assistance Certified
Certified in CPR                                                    Hospital Care Assistance
Certified in First Aid

FORMAL EDUCATION

Bachelor of Science in Computer Science                     Caregiver Certification Course

Cebu Doctors’ University                                               Ruiz Health & Beauty Training Institute        October 2002                                                                               2003 – 2004

PROFESSIONAL EXPERIENCE
NCR Cebu Development Center Inc.

SW Support Specialist III                             May 2013 – PRESENT

Implemented online ordering sites to the client.

provide setup & configurations       related to online ordering.

Install and configure the online ordering software to its full functionality.
Work on different ordering platform used by the clients.

INTERPREFY AG
Junior Technician (PARTIME)                      July 2019 – PRESENT

Assist Interpreters in setting up their A/V connection via cloud based platform, to                            better work on events which are conference or conventions.

Convergys – Cebu IT Park
Technical Support Representative                  Nov 2012 – May 2013

Resolved their hardware issues via phone.
Troubleshoot internet connection issues.
Recommended bandwidth upgrade to enhance clients connection.

Stream Global Services
Technical Support Professional                      Aug 2011 – Nov 2012

Assisted hardware concerns.
Resolved hardware issues via email, phone and other electronic medium.

1&1 Internet Philippines Inc.

Data Verifications Supervisor                             Jul 2010 – Aug 2011

Technical Support Supervisor                            May 2009 – Jul 2010

Technical Support Representative                     Jul 2007 – May 2009

Point person & elevation for all concerns, handled 48 agents.

Developed a strategy and processed that allow team to effectively address customers.

Vast knowledge on web hosting, domains and email clients.
Guide clients in fixing their issue and setting up their website.

Sykes Asia, Inc
Technical Support Representative                    Dec 2005 – Jan 2006

Undergone the whole training on how to setup customers internet connection.