Abraham Araniva

Experience

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Centercom el salvador

customer service in call center

from january till now…

2016-2019 FUSION BPO

· Quality Supervisor for AT&T SALES TEAM

· Assisting customers with new services in the area and needs, based on knowledge acquired within years with AT&T companies.

· Provide seminars about different programs needed for the account.

· Forward information to management of agents productivity and advance on different QA goals needed for the account.

2015-2018 Educlase and European Academy

English Teacher

· Teach English classes as a certify teacher, students from intermediate to high school.

· Assigned to different places like the secretary of the state financial system, publics, private schools and more.

2014-2016 Tele-Performance

Customer Tech Support and CSR.

· Provide customer service assistance and technical support for AT&T (USA) and billing information.

· Customers will call and ask for orders, issues with technicians not arriving on time and billing.

2008-2014 Sykes

Customer Service Representative

· Provide customer service assistance in different accounts like Kodak, Office Depot and MetLife insurance

· Help Customers understanding their bills and charges on it, sent new orders when the original orders didn’t arrive.

2007-2013 Colegio La Ceiba English teacher

· Teaching about world History to ninth Graders.

· Geography 6th to 12th graders

2005-2007 Public school (Cimas)

English Teacher

· English class First to ninth Graders.

Education

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· 2014-2014 INSAFORP (NATIONAL INSTITUTE) English teacher certified.

· Learning about teaching skills and planning skills for the Job.

· 2013-2014 INSAFORP HTML and web page designer.

· 1990-1993 Vermont High School (GED) California USA.

· 1988-1990 National Institute of Santa Lucia San Salvador (High School 12th Grade)

· 1988-1990 Electrician in Automobile.

All related to electric circuits on cars, including batteries, starters, electric motors and more…

· 1987-1988 Became a certify technician at INTECLA.

Acquired knowledge on AC and DC voltages, connections integrated systems and more…

Personal information

· Excel knowledge, word power point, Office and more…

· Also I have a good record, of backing up supervisors to succeed in their team goals.

· Highly consider team player, like to work with teams and make things happen.

· Knowledge on Google Drive.

Contact number 6165-7401

E-mail [email protected]