Curriculum Vitae
PERSONAL INFORMATION Abraham Abebe Shenkute
Addis Ababa, Ethiopia
+251-913011229
[email protected]
Sex male| Date of birth 30June1981
Place of Birth – Addis Ababa Nationally – Ethiopian
Marital Status -Married
JOB APPLIED FOR
Customer Servics
WORK EXPERIENCE
August 13/2019- Present
Ethiopian Skylight Hotel
Front Office Supervisor / In charge of the front Desk

 Ensure Outstanding customer care at all times.
 Maintains a friendly, cheerful and courteous demeanor at all times.
 Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
 Responds to telephone and in-person inquiries regarding reservations, hotel information and guest
concerns.
 Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
 Supervise daily shift process ensuring all team members adhere to standard operating procedures.
 Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members
to ensure a quality operation.
 Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of
customer satisfaction and quality service.
 Adhere to company credit limit .
 Allocate rooms to expected arrivals after checking the guests preferences and special requests.
 Build strong relationships and liaise with all other department’s especially housekeeping, reservations
etc.

October 2013 – August 2019 Customer service agent
Hilton Addis
Addis Ababa, Ethiopia
 High (Salt) satisfaction and loyalty tracking system
by which guest comment can be traced. Best Scorer
both in “accuracy of bills” and “efficiency of check
in” categories of the hotel’s satisfaction and loyalty
program
 I had received star bond rating in recognition for
my performance in “category A-D” of The Star Bond
Program.
June 2007 – October 2013 Senior House man
Hilton Addis
Addis Ababa, Ethiopia
Keeping all the rooms and public areas cleanup to the
standard, deep and intensive cleaning in the night shift .
 I had attended the “spirit of Hilton course”
December 2006– May 2007 Banquet Staff
Hilton Addis
Facilitating private meetings, serving different events,
luncheon meetings, and marriage ceremonies.
January 2006 – February 2006 Internship
Hilton Addis, Addis Ababa, Ethiopia
March 2004 – April 2004 Internship
Global Hotel, Addis Ababa, Ethiopia
EDUCATION AND TRAINING __________________________________________
*2009– 2013 Bachelor of Arts in Journalism and Communication
BahirDar University: Faculty of Humanity
2014 – 2018 Bachelor of Arts in Sociology
Addis Ababa University.

Others -International Diploma in French( Alliance )

-Food and beverage catering certificate (CTTI)
-Front office operation certificate (CTTI)
-Travel and tour operation certificate (CTTI)

Communication skills – Good communication skills gained through my
experience as front office guest service agent.
– Interpersonal skills gained through dealing with guest
welcoming, engaging and assisting with their needs,
handling their complaints and solving their problems
Organizational / Managerial skills – Leadership skill (I have been engaged in giving training
and orienting new entry employees and internship
trainees)
Computer skills -Competent with most Microsoft Office programs
such as MS word, excel, PowerPoint
Other skills Good time management skills gained by doing tasks on
time, making plans to execute tasks as well as very good
attendance record
ADDITIONAL INFORMATION ___________________________________________
Hobbies -Reading different books and attending events.
Reference -Behailu Desaleng Former Front office Manager and
currently he is general manager of Kibi Shopping Center
-Fiker bekele Night manager At Addis Ababa Hilton
Email: fiker.bekele@hilton .com
-Elleni Tessema – Former Assistant general manger at
Ethiopian Sklighthotel
Phone NO 095498734