ADNAN SABIR
Sr. Professional
Address C-5, Bhayani View Apartments, Block “M”,
North Nazimabad, Karachi, Sindh, Pakistan, 74700
Phone +923112880550
E-mail [email protected]
Experienced Professional with over 16 years of experience in diversified industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Supervision                                                                                                                Excellent

Customer service                                                                                                       Excellent

Relationship building                                                                                                Excellent

Operational improvement                                                                                          Excellent

Quick learner                                                                                                             Excellent

Work History

Oct 2014 – Oct 2018

Customer Service Representative

K Electric, Karachi, Sindh, Pakistan

·         Entered customer interaction details in SAP to track requests, document problems and record solutions offered

·         Responded to customer requests for products, services and company information

·         Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Nov 2013 – Oct 2014

Sales Executive

Akber Ali & Sons, Karachi, Sindh, Pakistan

·         Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

·         Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Jun 2011 – Jun 2012

Supervisor

PEPSI, Karachi, Sindh, Pakistan

·         Developed team communications and information for meetings.

·         Conducted field visits and met corporate customers for business development

·         Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

·         Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.

·         Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.

·         Welcomed visitors to office, communicated arrival to team and managed visit expectations.

Jul 2008 – Jun 2010

Manager

Alif Quimica, Quelimane, Mozambique

·         Trained and guided team members to maintain high productivity and performance metrics

·         Performed quarterly reviews assessing each employee’s performance and developed improvement plans

·         Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions

·         Conducted monthly inventories of raw materials and components on work floor

·         Provided management with feedback regarding employee performance and training needs

·         Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand

·         Improved operational planning and business frameworks to enhance resource utilization and reduce waste

Nov 2006 – Jul 2007

Sales Engineer

NKR Engineering, Karachi, Sindh, Pakistan

·         Gained customer acceptance by demonstrating cost reductions and operations improvements.

·         Attended trade shows and seminars to promote products and learn about industry developments.

·         Recommended changes, improvements or deletions in products according to customer feedback.

Dec 2004 – Aug 2005

Marketing Executive

Ahmed Trading (Pvt.) Ltd., Karachi, Sindh, Pakistan

·         Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.

·         Continually maintained and improved company’s reputation and positive image in markets served.

·         Traveled to promote current programs and identified areas for future growth.

·         Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.

Aug 1995 – Jan 2004

Production Foreman

Pfizer Laboratories, Knoll Pharmaceuticals, Karachi, Sindh, Pakistan

·         Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.

·         Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.

·         Prepared and maintained production reports and personnel records.

·         Surpassed company objectives by cooperating with staff and team members to share and actualize processes to accomplish established goals.

·         Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.

·         Managed personnel by implementing company policies, procedures, work rules and disciplinary action.

Education

Jun 2001 – May 2004

MBA: Marketing

Hamdard University – Karachi, Sindh, Pakistan

May 1997 – Jun 2000

BCS: Computer Science

Al Khair University – Karachi, Sindh, Pakistan

May 1990 – Jul 1993

Diploma of Associate Engineering: Mechanical Engineering

Jinnah Polytechnic Institute – Karachi, Sindh, Pakistan