Agnes Villapañe Lagrimas

Mobile :+971 55 1371157

Address: Tourist Club, Abu Dhabi, UAE

E-mail :[email protected]
Receptionist/Secretary/Office Admin.

SKILLS:

*  Good knowledge of Microsoft applications            * Respectful

*  Excellent communication skills                           * TimeBound

*  Ability to work in multi-cultural environment       * Persistent Skills

*  Comprehensive research skills                          * Flexible

PERSONAL REFERENCES:

Sex : Female                                        Weight : 48 kilos

Birthdate: December 04, 1987                 Religion : Roman Catholic

Citizenship : Filipino                                Height : 5’4 ft

Civil Status : Married

PROFESSIONAL WORK EXPERIENCE:

Le Meridien Abu Dhabi Hotel & Resort

Guest Service Agent ( Receptionist )/ Telephone Operator

June 21, 2017 – January 22, 2018

Sheraton Abu Dhabi Hotel & Resort

Guest Service Agent ( Receptionist )

Jan. 24, 2017 – June 18, 2017

Responsibilities: Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements. They provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner. Agents also deal with irate guests and find ways to resolve issues to the guest’s satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Nailtensity Nail Spa, Philippines

Receptionist

February 1, 2016 – Oct. 20, 2016

Responsibilities:

·         Greet customers arriving at the salon and provide them with the information regarding salon services.Answer any service related questions.Answer telephone calls and provide information to callers. Schedule appointments and  make follow up calls to customers to remind them of their appointments.Handle appointment cancellation and shifting duties.Collect cash in exchange of services rendered and tender change to customers.

Expert Global & Solution, Philippines

North Gate, Alabang

Costumer Service Representative

October 07, 2014 – June 15,2015

Responsibilities

·         Manage large amounts of incoming calls

·         Generate sales leads

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships of trust through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

Fuli Crown Bags

Robinsons Place Imus

Officer in Charge/ sales executive / Cashier

April 10, 2013 to August 13, 2014

Responsibilities:

•        In charge in handling Filipino Staff or product.

•        Assisting customers regarding to the product they’re looking.

New Horizons Lead Generating Inc. Philippines

Customer Service Representative

September 21, 2011 – January15, 2013

Responsibilities:

·         In charge on outbound calls to the customers in behalf of the client. Handling credit and collection accounts.

·         Handles out bound calls for logistics across US and Canada

·         Provide support to customers, handle inquiries, provide resolution.

·         Resolve costumer complaints via phone, email, mail, or social media.

Kultura Filipino, SM Bacoor DEPT. Store, Philippines

Sales Clerk

December 05, 2005 to February 20, 2006

Responsibilities:

·         In charge in handling Filipino Staff or product.

·         Assisting customers regarding to the product they’re looking.

SEMINARS AND TRAININGS ATTENDED

* English Proficiency in the Hospitality                   Elenor Hall

Industry                                                                       Habay, Bacoor Cavite Philippes

September 22-29, 2008

* Beyond Skin Deep                                                   Island Cove Resort and

Leisure Park, Philippines

October, 2008

* Stay and Learn                                             Manila Pavilion, Water Front

Philippines

December, 2008

* Marriott Rewards and The Rits                   Sheraton Abu Dhabi Hotel & Resort     Carlton Rewards: The Power of                             ( Online Training )

Loyalty for Associates

* Marriott Rewards and The Ritz Carlton                Sheraton Abu Dhabi Hotel & Resort

Rewards: The Power Of Loyalty for                                ( Online Training )

LEADERSHIP

* WELCOME to SPG: The Power of                       Sheraton Abu Dhabi Hotel & Resort

Loyalty for Leadership                                        ( Online Training )

* Your Role in Preventing Human Trafficking          Sheraton Abu Dhabi Hotel & Resort

Recognize the Signs English                                 ( Online Training )

* Business We Do Online training – Marriott   Sheraton Abu Dhabi Hotel & Resort

International – English Online                                ( Online Training )

EDUCATIONAL ATTAINMENT

Course & University:

De La Salle University (2004,  Undergaraduate )

Dasmarinas City, Philippines

•           Bachelor of Science in  Physical Therapy ( 2004, Undergaraduate )

•           Bachelor of Science in Business Administration Major in Marketing (2005, undergraduate)

International School for Hotel And Restaurant Management (2008-2009)

Habay Bacoor City, Philippines

•           Ladderized in Hotel and Restaurant Management

1st yr, Undergraduate

Secondary:

School:                                    : Del Pilar Academy

Year                                        : 2000 – 2004

Address                                   : Nueno St.,  Imus, Cavite, Philippines

Primary:

School                                     : St. Odilard School

Year                                        :1999-2000

Address                                   : Bucandala Imus, Cavite, Philippines

Character References are available upon request

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AGNES SARANGHILO VILLAPANE