Name                                   :Ailen  H, Fernandez

Address                               :1137-I Andres Abellana Ext.,Guadalupe Cebu City Phillipines 6000

Email Address                   :[email protected]

Contacts #                          :+639429777190

:+639772677785
Career Objective:

To secure a fulfilling and challenging work that would utilized my knowledge and abilities that provides professional advancement and growth.

Scholastic Record:

BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT

University of San Jose Recoletos

Cebu City (Philippines) Graduated 2004

MASTERAL IN BUSINESS ADMINISTRATION

University of the Visayas

Cebu City (Philippines) 2007-2009

DIPLOMA IN PROFESSIONAL EDUCATION

Golden Success College Inc.

Cebu City  ( Philippines) 2016

SEMINARS / TRAININGS ATTENDED

Food Safety & Sanitation

“Approaches, Method & Techniques Make Teaching Easy”

Basic Life Support & First Aid Procedures

PIC Level 3 Training BOEKER (Dubai UAE)

Certified Trainer (FRONT OF THE HOUSE) IHOP Kuwait

Trainers Methodology Certificate

Certified NC 11 Bread & Pastry Production NC II

Certified NC 11 Bartending  NC II

Certified NC 11 Food & Beverage Services NC II

Certified NC 11 Cookery NC II

Certified NC 111 Events Management Services NC III

Certified NC 11 Housekeeping NC II

Certified NC 111 Commercial Cooking NC III

Certified NC 1V Commercial Cooking NC IV

Certified NC 11 Barista  NC II

Professional Qualifications:

In my experienced of Extensive work exposure in my field proficiency and expertise, I have gained a lot of knowledge, Wisdom & training which helps in strengthening my professional career and in developing interpersonal discipline as well as my working traits, morals and attitudes.

A hardworking & highly attainable individual computer literate, knowledgeable in MS word, Ms Excel, PowerPoint Application, Internet access, Trustworthy, Self Oriented, Flexible, Have the ability to work with multiple tasks in a timely manner and good communication skills. Knowledgeable in office procedures experienced in use of office machines and equipment.

Special Skills:

*Able to express oneself easily and articulately talk in English, JAPANESE, ARABIC. I am handling Korean and Japanese             students in my online Teaching. But willing and able to learn more other languages.

* Baking & Pastry, Bartending, Culinary Instructor

*Event Planner & Coordinator

Working Experiences:

June 2016 to present                         Golden Success College Inc.

                                                                   Chairman HRM Department

To facilitate, coordinate, professionalize and build up stronger team in the field of Hospitality and Tourism in order to become a first leading institution. And all students can get better-paid job and more professional not only here in the Philippines but also in other country.
Work with the steering committee of the school to look for more opportunities in adapting the program to the real market need.
Work with the team to create the standard program to be recognized by the nation as the leading practical learning institution.
Benchmark the school program to international training institutions which will bring the whole team to become professional educator in the field of  business. Competency and Curriculums.
April 2014 to  May 2016                   Travel Strat Inc.

                                                                   Reservartion Manager

.          Manage Amadeus Selling platform

·          Oversee productions made by the reservations officers

·         Oversees Entire Operations is the primary goal in the organization specialization in Reservation Department taking care            of each agents and ultimately is responsible for coordinating the property and all its services.

·         Report directly to the operations manager

March 2014 to Present                     FreeLance F&B Operations Consultant (Philippines)

                                                                  Restaurants/Coffeshop/Hotels

Training Manager & Staff, Motivating, Developing give ideas, Marketing tools & strategies.
August 2012 to February 2014        Fern W Fekhar  (Dubai UAE)

(Got Promoted after 3 months)               Operations & Marketing Officer/

 Food & Beverages Operations Manager

Develop innovative ways to create sales of the restaurant by up-selling menu items, food promotions, merchandising etc.
Lead train and motivate the service TEAM.
Conduct daily briefing ensuring two-way communication, training and policy information.
Maintain discipline and conduct staff appraisal.
Meet and greet quests and develop a personal guest database to ensure continued patronage.
Schedule staff rotations and duties and organize extra hands  when required.
Coordinates with the chef for the menu offers and operational coordination.
Coordinate with other department for the smooth supply of operational supply.
Resolve guest and staff complaints and grievances.
Coordinates the operation of the kitchen with that of the dining area to ensure that the restaurant functions efficiently and profitably.
July 2010 to July 2012                      IHOP (ALSHAYA) Kuwait            

                                                                   Trainer Senior Hostess/Supervisor

·         To extend warm and courteous welcome and hospitality to guest visiting the restaurant and allot them a table.

·         Receive and post table reservation in the register ensuring equity of load between stations.

·         Clean and arrange the hostess desk and menus card.

·         Attend to all telephone calls of the restaurant in the shift.

·         Attend briefing before the restaurant opening.

·         Go to the guest and enquire whether the food and service to their satisfaction Handle any complaints immediately.

·         Wish every guest when leaving and invite them to come again.

·         Maintain guest history sheet.

·         Responsible for all the newly hire staff to be trained to develop their skills and careers to the STANDARDS set by the organization.

·         Takes charge of all the training program for the newly hire staff.

·         Prepares accurate and timely reports needed from time to time to be given to the manager as part of the evaluation for all the new staff to be on floor.

·         Take good care of the guest as well as taking order of their foods.

August 2007 to May 2010                 V 92 Food Corporation

(Promoted after 6 months)               LOFT/PENTHOUSE/VERANDA

                                                                     Food & Beverage Operations Manager/ADMIN

Develop innovative ways to create sales of the restaurant by up-selling menu items, food promotions, merchandising etc.
Lead train and motivate a service team.
Conduct daily briefing ensuring two-way communication, training and policy information.
Maintain discipline and conduct staff appraisal.
Meet and greet quests and develop a personal guest database to ensure continued patronage.
Schedule staff rotations and duties and organize extra hands  when required.
Coordinates with the chef for the menu offers and operational coordination.
Coordinate with other department for the smooth supply of operational supply.
Resolve guest and staff complaints and grievances.
Coordinates the operation of the kitchen with that of the dining area to ensure that the restaurant functions efficiently and profitably.
Ensures Standardization in service such as food presentation, quality and sanitation.

Inspects daily all food and beverage outlets food served to ensure a profitable and efficient food service.

Conduct monthly meetings with all personnel’s to ensure an efficient flow of service in accordance with standards.

April 2010 to October 2010    American International Culinary & Hospitality Institute

                                                         (1 SEMESTER) (Project Base)    PR & Marketing Manager

Manage and coordinate all marketing, advertising and promotional staff and activities.
Conduct market research to determine market requirements for existing and future products.
Analysis of customer research, current market conditions and competitor information.
Develop and implement marketing plans and projects for new and existing products.
Manage the productivity of the marketing plans and projects.
Monitor, review and report on all marketing activity and results.
Determine and manage the marketing budget.
Deliver marketing activity within agreed budget.
Develop pricing strategy.
Liaison with media and advertising.
June 2008 to June 2012                    University of the Visayas

                                                                    HRM Facility Manager/Coordinator

                                                                   College Instructor/Professor

·         Monitors the necessary preparation before the start of the operations and sees to it that all needed supplies are available, Clean and good condition.

·         Conduct trainings for the students as well as the TESDA SCHOLARS.

·         Taught & handled subjects Business Organization, Marketing Management, Work Ethics, Baking&Pastry, Commercial Cooking, Bartending, Event Management, Bartending, F&B Operations, Tourism, Culinary Arts.

·         Managed & Over all In-charged of the HRM MINI HOTEL.

·         Conduct every other day briefing for the working student assigned in HRM Laboratory.

·         Looks after set-up appearance and cleanliness of the outlet.

·         Plans, coordinates all activities such as functions and special events.

·         Responsible in controlling service to ensure the smooth flow & traffic of service and for food in dispatching area.

·         Conduct weekly meetings with the staff to discuss/resolve operational problems.

·         Monitor the performance of the working students assigned and sees to it that they follow standard procedures and abide by existing house rules.

·         Received, Greets and Entertains customers, attends to their needs, inquiries and complaints.

December 2005 to July 2007                   Binhendi Group of Companies U.A.E

                                                                            Japengo Cafe & Restaurant

                                                                           Operations Supervisor

·         Receives, Greets and Entertains customers, attends to their needs, inquiries and

complaints.
·         Responsible for daily sales, tracking revenue and papers works as well assisting  the Manager.

·         Takes charge of inventory of the area, looks after their proper places makes requisition when necessary.

·         Prepares accurate and timely reports needed from time to time.

·         Responsible the daily sales report & money to be deposited at the bank.

·         Looks after the set-up appearance and cleanliness of the outlet.

·         May assist in taking order if the captain waiter is busy.

·         Coordinates with the Chef regarding the needs, problem of the kitchen.

Monitor the performance of his staff and sees to it that they follow standard procedures and abide by existing house rules.

December 2001 to November 2005              Bistro Ecila Restaurant

                                                                                   Food & Beverage Operations Managers

Ensures standardization in service such as food presentation, quality and sanitation.
Inspects daily all food and beverages outlets foods served to ensure a profitable and efficient food service.
Responsible  in controlling service to ensure the smooth flow of traffic service and in food dispatching area.
Ensures inventories of all chinaware’s utensils wooden wares, glassware’s that are  properly assembled, thru proper channeling and logbook controls.
Plans, coordinates all activities such as functions and specials event.
Conduct monthly meetings with all personnel’s to ensure an efficient flow of service in accordance with standards.
Checks and approved service personnel schedules, vacation leave, sick leave
Emergency leave according to personnel policies.
Coordinates the operation of the kitchen with that of the dining area ensure that the restaurant functions efficiently and profitably.
September 1998 to May 2001                       Harley’s Entertainment Inc.

                                                                                  PR & Marketing Manager

·         Conduct market research to determine market requirements for existing and future products

·         Analysis of customer research, current market conditions and competitor information

·         Develop and implement marketing plans and projects for new and existing products

·         Manage the productivity of the marketing plans and projects

·         Monitor, review and report on all marketing activity and results

·         Responsible for the advertising and public relation of the company.

·         In charged for over all function and event of the company.

·         Keep of track of sales and attending the client needs.

·         In charged with generating new business for the restaurant by utilizing the different marketing methods.

March 1998 to September 1998                     Harley’s Entertainment Inc.

                                                                                   Event/Function Coordinator

Talk with the client about the event and offer suggestions to make sure that the request can be met
Negotiate the type and costs of services to be provided, within a budget
Consult with management to make sure adequate staff members are rostered for duty and with catering staff to plan the menu
Organise the venue and make sure that it is appropriately set up, with regard to seating and decor
Consult with service providers such as caterers and transport
Coordinate staff to make sure that the program of events occurs on time, for example, the serving of food and refreshments
Follow up with the client to arrange payment and, after the event, to evaluate the service provided
Collect and analyse data associated with projects undertaken, and report on project outcomes
Find solutions to problems concerning services or programs provided, or the people affected
Advise senior management on matters requiring their attention and implement their decisions
Review and develop administrative systems and procedures
Oversee work by contractors and report on variations to work orders.
Personal information:

A Filipino in good physical condition, was born on 21th of March 1979 in Cebu City Philippines. In height of 5’4” feet and weighing of 100lbs.

Character References:

1.Ms. Cita Cristobal                                                    Operations Manager

TravelStrat INC.

Unit 305 The Annex Building Gen Araneta San Antonio Village Pasig City

Mobile#:

2.Ms. Debbie Joyce Robles                                        HRDM Officer

University of the Visayas

Tel # (032) 254-1702

Mobile # 0916-653-6653

3.Ms. Lynn Joren                                                        Academic Coordinator

ISHRM

Mobile # 09053868030

4. Mr. Jovit Aleria                                                       HR Officer

Golden Success College Inc.

Mobile #

3.Chef. Jimmy Serrano                                               Executive Chef

V92 Food Corp. PENTHOUSE

Mobile # 09223983247