Work  Experience:

Service Source Philippines, 31st floor, 5th Avenue Net Park
Building, BGC the Fort Taguig City— VMWARE Renewals Account
Manager
October 2016 – February 2019
• Prioritized daily workflows, including all inbound call, quotes and sales-related
inquiries.
• Write sales contracts for order obtained and submitted orders for processing via
CRM and Salesforce.
• Handle all the IT Support licenses for different type of businesses (Healthcare
facilities, Federal and Govt, Commercial space and for NGO)
• Act like an Account Manager that involved handling email, adhoc task, phone calls
and build relationship with the Incumbent Reseller, Distributor and End-User.

Alere/Arriva, 11th floor, W-5th Building, BGC the Fort Taguig City —
TeleSales Advisor
June 2015 – October 2016
• Prioritized daily workflows, including all inbound call, quotes and sales-related
inquiries.
• Create sales contracts for order obtained and submitted orders for processing.
• Documented all customer inquiries and comments thoroughly and quickly.
• Placed special merchandise orders for customers.

Classic Sleep Care, 5th floor One World Square Building, McKinley
Hill, Fort Bonifacio Taguig City — Billing and Collection Specialist
April 2014 – June 2015
• Greeted customers in a timely fashion, while quickly determining their needs.
• Answered customer questions about product availability and shipment times.
• Provided repeat customers with exceptional care and attention.
• Accepted and processed returns.

Global Payments HSBC Merchant Services, 10th-11th floor,
Cybergate Plaza EDSA, Mandaluyong City — Financial Service
Executive
April 2012 – April 2014
• Prioritized and accomplished wide range of tasks each shift.
• Prepared outgoing shipments.
• Maintained friendly professional customer interactions.• Executed customer transactions, including deposits, withdrawals, money orders and
checks.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Telus International, 5th floor, Market- Market Taguig City —
Customer Service Representative
April 2008 – April 2012
• Accurately documented, researched and resolved customer service issues.
• Mastery of customer service management systems and databases.
• Identified chronic customer issues by creating and maintaining customer complaint
log.
• Referred unresolved customer grievances to designated departments for further
investigation.
• Improved call center functionality and service capacity by resolving customer
complaints efficiently.

Sitel International, 37th floor, Wynsum Corporate Building, Pasig
City — Telesales Representative
May 2006 – April 2008
• Greeted customers in a timely fashion, while quickly determining their needs.
• Recommended new product and offer warranties to customers, resulting an add-on
to the business.
• Answered customer questions about product availability and shipment times.
• Accurately logged all daily shipping and receiving orders.

PROJECTS
“Break the Ice”— Telus International
November 2010 – March 2011
• Focus on building relationship with the customer “Connection 101 program”