Alexis Joseph S. Soriano
IT Senior Officer/Helpdesk Analyst/Network Administrator/PC technician
Block 13, Lot 56, Saint Benedict Street, Camella Colina Subdivion
San Pedro, Laguna 4023
+ 63 923 479 6894 | [email protected]

Date of birth: Nationality: Marital Status: Langauges:
September 17, 1983 Filpino Married English/Filipino

Summary
Passionate about work and is always ready to face new challenges. Strong leadership and a team player. High disciplined and decisive – yet visionary. Believes that eagerness to learn is the goal to succeed in IT career.

Skills

• Network mangemnet system
• Network equipment load balancer
• Network equipment modem
• Network equipment for POS
• Network analyzer – wireshark
• Design a netwok topology
• Characterize network traffic
• People management
• Computer peripherals and workstation troubleshooting • Operations strategy and leadership
• Service level performance monitoring
• Performance data analysis
• Incident tickets management
• Fault detection and diagnostics
• Software configuration, installation and upgrades
• Graphic designing

Work Experience
Data Center Network Infrastructure Senior Officer
BDO Unibank Inc. (May 2013 – present)
Makati City, Philippines

1. Leads a team that is tasked to perform first level fault detection, diagnosis and error correction and
restoration of all WAN-related problems. Also responsible for ensuring high availability of data
communications resources and attainment of Service Level Standard (SLS) with business users.
2. Organize and direct DCO – Network Infrastructure personnel to efficiently and effectively deliver high quality services to meet SLS
3. Responsible for ensuring that Wide Area Network (WAN) facilities for all automation-related environments and other remote connections are available, and that recovery procedures for all network services are functioning.
4. Participated in system planning and implementation to ensure successful and on-time WAN infrastructure launches.
5. Analyzing the availability and operations reports and check section’s performance.
6. Introduction of POS network equipment to incoming junior officers and assist them in handling/isolating the problems of POS terminals.
7. Spearheaded branch expansion projects. Ensures that the username and password is working properly and check the branch’s LAN/WAN connection (bandwith utilization, stability and reliability) before openning to the public.
8. Drafted, reviewed and updated technical policies and procedures related to WAN facilities and the
section’s activities.
9. Documentation of work instruction for POS terminals
10. Documentation of work instruction for for POS equipment with anti-locking device installation
11. Documentation of work instruction on E-FORMS creation for POS Local Access (PLA) in-house Wiring
12. Documentation of work instruction for monitoring POS transactions in IntelliView NMS.
13. Documentation of troubleshooting for Resorts World Casino’s LAN/WAN connections and IEN POS equipment.
14. Documentation on troubleshooting guide for Solaire Casino’s LAN/WAN connections IEN and POS equipment.
15. Identifying Key Result Areas (KRAs), supervise, appraise, coach, and motivate direct reports and
other subordinates.
16. Initiated service improvement plan for the bank’s offsite atms old modem.
17. Recommendation and coordination with telecoms partners for circuit migration of the bank’s ATM machines (located in remote areas) from wireless to copper or fiber connection.
18. Consollidation of the bank’s ATM machines assigned to VIP clients for service improvements.
19. Installed anti-locking devices on IEN POS equipment for the bank’s provincial branches that caters credit card transactions.
20. Assigned offsite atm turn-around-time analysis to junior officers.
21. Assigned resolved incident tickets analysis to junior officers.

IT Helpdesk support analyst and PC technician
United Electronics Company (Zonik) (Nov 2010 – Sep 2012)
Riyadh, Kingdom of Saudi Arabia

1. Responsible for service level performance monitoring, conducting ticket audit, operations process support and application administration support for tools in scope.
2. Provides analysis of performance data and makes recommendations for process improvement.
3. Provided recommendations for system enhancement or development based on system evaluation results and operational requirements.
4. Worked with other IT operations unit for the following:
4.1 Monitor IT units’ compliance with service level standards;
4.2 Design and implement reports to establish patterns and trends; and
4.3 Track completion of action items identified and discussed in the monthly performance review (MPR).
5. Acts as a technical resource and troubleshoots client’s problems with computer systems’ hardware and software such as e-mail, network and other peripheral equipment; conducts regular maintenance.
6. Mans a centralized help desk to facilitate exchange of information and provides technical advice
7. Implemented solutions with the assistance of outsource providers as required.
8. Assists with the planning, design, research and acquisition of new or upgraded hardware and
9. software systems; maintains current knowledge of hardware, software and networking technology and recommends modifications as necessary.
10. Installs, assembles, upgrades and configures desktop and laptop computer, monitors network bandwidth utilization and troubleshoots peripherals such as printers, scanners and related hardware; rewires or supervise the rewiring of cables asrequired for new installations and office reconfiguration.

IT Department – Network Administrator
Makati Medical Center (Oct 2007 – Dec 2010)
Makati City, Philippines

1. Oversaw the day-to-day operation of network devices.
2. Installed wireless internet connectivity for patients’ uses.
3. Initiated special project for network topology of the hospital and replaced DLINK network equipment with CISCO equipment.
4. Implemented in-house cabling replacement with third party vendor support for the hospital’s new network design.
5. Assisted in providing network and remote connectivity hardware/software support.
6. Documentation of network diagram for the team’s reference whenever the Network administrator is not available.
7. Analyzes nature/cause of network downtime and provide resolution to identified problems.
8. Introduction to the of monitoring tool (Solarwinds) for network, CPU and memory utilization.
9. Consultation with vendors for the firewall appliance (Cyberoam) to decrease malware attacks and other related cyber threats.
10. Recommended and implemented the design, maintenance, security and support of the hospital’s data
center network infrastructure.
11. Set and enforced data center network standards.
12. Supervised and coordinated with data center experts the network capacity planning and upgrades.
13. Managed the deployment, monitoring, maintenance, upgrade, and support of data center
network devices including core switches and distribution switches located inside the data center.

PC Technician
Netopia Internet Cafe (Oct 2005 – July 2007)
Davao City, Philippines

1. Performs workstation maintenance and troubleshooting.
2. Installation of Windows 98/XP operationg systems.
3. Assists non-techinacal customers to provide technical infromation.
4. Checks and repairs basic network connections.
5. Caters printing, business/invitation card design services to customers.

Trainings attended
Course Title Location Dates Attended
Basic Routing and Switching Training Globe Telecoms
Valero Telepark, Valero St., Makati City September 7 to 11, 2015

Work values training Karrivin Plaza,
Pasong Tamo Extension, Makati City October 1, 2013
CCNA Exploration: Accessing the WAN Mapua Institute of Technology
Makati City July 2013 to September 2013
CCNA Exploration: LAN Switching and Wireless Mapua Institute of Technology
Makati City April 2013 to June 2013
CCNA Exploration Routing Protocols and Concepts Mapua Institue of Techology
Makati City January 2013 to March 2013
Introduction to mobile device troubleshooting training Zonik Conference Room
Worood, Saudi Arabia December 24, 2011
Helpdesk service management training Zonik Conference Room
Worood, Saudi Arabia January 06 to 09, 2011
Cyberoam Technical Training Elitecore Technologies Ltd.
RCBC Tower
Makati City July 30 to 31, 2009
CCNA Exploration: Network Fundamentals Mapua Institute of Technology
Makati City February 2009 to April 2009

Educational Background

AMA Computer University
Bachelor of Science in Computer Science
123 General Malvar St, Poblacion District, Davao City, 8000 Davao del Sur