Leadership Accomplishments / Strengths:

•      EXPERIENCE SUMMARY:  25+ years IT experience with 19+ years IT leadership experience in automation and transformation.  IT strategy development and implementation while leading people from a team , project level and/o department sized IT organizations.  Cross functional relationship expert.  Equally capable of being a sole contributor.  Known to be a problem solver and expert in vendor management with experience biddings, evaluations in highly matrixed organizations.  Large scale client and project management execution and infra delivery upon key success measurements to attain business goals. Management exposures where from multinational and local big corporations from enterprise or provider industries.

•      BUSINESS ACUMEN:  Financial Competencies in P&L, Revenue Management, Program Cost & Budget Management.  In Bayantel, I was able to justify and control groups capitalization of PhP 10M during the PH financial crisis in the 90 when other internal divisions and corporation were NOT earmarking capitalization.  Since I’ve handled departments, I have always managed my department’s expenditure within the budgeted allocations even when there were changes in business or technology directions mid-year. On business financial perspective, I’m able to realize revenue projections in all the program and initiatives that I’m responsible for.  On Cost Management, I helped finalize product and services costing / Pricing offers in Bayantel (Managed Services), PDS (FinTech Services) and Huawei (Solution and Delivery Offers).  Successfully consulted on innovations of up to USD 11M and managed project revenue of up to USD 9M

•      E2E TECHNOLOGY AND SERVICES COMPETENCIES:  Familiar and competent in leading or guiding IT infrastructure technology architecture roadmaps from Development & Design, Implementation, Handover-Release to Provisioning, Change / Configuration and operations Continuous Improvements.

•      TECHNOLOGY CHAMPION / CONSULTING / PRODUCT AND SERVICES DEVELOPMENT / PROGRAM MANAGEMENT CAPABILITIES:  I am a confident innovator, experienced consultant and successful driven infra technology (traditional shared or cloud)  initiatives through strategic thinking and planning and by developing technology and architectural roadmaps.  To highlight some from my past successes; (1) Since late 90s, I’ve spearheaded the development of the first multi-service products for both retail and corporate clients through leading my organization in R&D, Technology Strategy & Planning (RFI, RFP, Project Management to Continuous Operational Improvements) in different enterprise industries that I got involved in, (2) Strategized technology roadmaps based on collaboration works, market research and business alignment analysis, (3) In early to late 2000s, I’ve developed a corporate capability that in principle, is what is now known as “cloudification”, “virtualization” and “mobilization” which is at least 5 years ahead of its time (In PDS) and developed the first “Shared Services” and “Managed Services’-like framework for both corporate and external clients,  (4) Led a Virtual Global and AGILE Team of cross-functional and regional leaders that improved hand-over process that eventually reduced “Failure After Install” major incidents that increase satisfaction ratings of Verizon from their global corporate clientele.

•      IT ENTERPRISE ORGANIZATIONAL DEVELOPMENT, GOVERNANCE & TRANSFORMATION EXPERIENCE:  I’ve led the development and fulfilled corporate IT organizations in different industries as well as exposed to different technology and service transformation initiatives, to name a few; (1) Built organization that driven technology infrastructure innovation as well as provided e2e (end-to-end) IT technology system and support in BayanTel, San Miguel and Coke, (2) Successfully completed organizational transformation in Coke and PDS from internal to managed-services framework which was the first IT-Managed services arrangement (Helpdesk / Service Desk, included) in AsiaPac and PH national, respectively (3) In Philippine Dealing Systems, I’ve spearheaded transformational initiatives from traditional financial services delivery to virtualized driven framework and (4) Led and successfully transformed Verizon’s Global Provisioning capabilities from In-sourced to Off-shoring to further expanding it to India and eventually outsourcing it to Accenture.

•      STRATEGIC THINKING AND PLANNING SKILLS:  I’m highly competent in IT Solutioning and Strategic planning as proven and shown in my experience in my enterprise and corporate successes in (1) BayanTel – Data Connectivity and Security Strategy, (2) San Miguel Corp – IT System Management, (3) Coke – AsiaPac IT Infra Managed Services Strategy, (4) PDS – E-Com & Virtualized System Delivery and Management AND (5) at Verizon – Global Service Delivery Transformation Strategy.

•      PEOPLE / RESOURCE LEADERSHIP & MANAGEMENT:  I had very low resource attrition rating due to my management approach which is combination of being “Operationally Strategic”, “Objective Policy-Centric”, applies an “Open-Door Policy” on communications, always applies “Fair Labor Practices” without affecting the organization’s bottom-line and always encourages and supports “Team and Individual Skill Development”. Successfully managed regional service and operation as well as global delivery services with direct and indirect # of technical and managerial resources from as lean as 9 (PDS) to as large as 300+ in IBM to as complicated but structured organization of 41 (Verizon-PH and India).  Highest position held? AVP and DIRECTOR POSITIONS.  Direct reports were ranging from Managers, Service Delivery Leads, Project Managers, etc.  Very adaptive organizational development and managerial skills whether its Matrixed (PDS, IBM, Huawei), Structured (PDS, IBM, Verizon, Fraport / Pari-Pags OR Initially matrixed  (BayanTel and Coke) organizational frameworks.

•      COLLABORATIVE, TEAM PLAYER & CROSS-FUNCTIONAL SUCCESSES IN MY 18 YEARS OF LEADERSHIP EXPERIENCE :  I have been known to step up or successfully arbitrate issues or resolve cross-functional gaps as well as manage major clients concern, to name a few (1) In my telco exposures, I was able to plan, justify and transition infra and network capabilities in IT to telco engineering and operational groups that enabled smooth knowledge transfer and paved the way to market expertise and services to telco corporate clients, (2) collaborated with marketing, business development and sales team, in Philippine Dealing Systems, which eventually launched the virtualized IT infra financial delivery platform, 7 month into my first year with the company and in which previous IT leaders have failed to d, (3) Spearheaded the negotiations that salvaged client relations in Huawei and IBM, concerning “out-of-scope” and “delivery issues”, respectively.

Traits:

•      Eclectic style of management (Strategic and/or Operational, Application and/or Infrastructure)

•      Maturity level very high given the number of years that I have in technology management, strategic planning and being able to quickly adapt in any IT / Technology function be it in hardware, networking, server admin, telephony OR be it enterprise, outsourced, local or multinational corporate culture.

•      Can work with a very lean or very large number of technical/professionals. Or structured, traditional or matrix organization structure.

•      Responsible and highly driven hence, successfully managed projects ranging form P1M to P250M worth as well as handled improvement initiatives that raised IT metrics, such as availability, turnaround time, implementation completion time, MTTR, etc.

•      Highly knowledgeable in strategic thinking / planning AND efficient in running project and operational management.

•      E2E Infra, Helpdesk and Services Delivery Management Expertise

•      Exposed and competed in multinational / cultural corporate culture

•      Very well experienced in recruitment and resource management and development.

Employment History :

·          Bridgeway Technologies                                              -Nov 2018 to Present

Position             :           Business Development Consultant – Freelancing

Job Description  :

I’m responsible for Pre-Sales, Sales, Delivery and Revenue Collection of the company’s Enterprise Medium and Large Accounts, IT Business Unit

Power brokering.  Find potential business through my executive personal network.

·          HUAWEI Inc                                                                 -May 2016 to Nov 2018

Position Title      :           IT Project Director (Integration Solutions and Delivery “PM”) – Long Term project based arrangement, “AT-WILL”

Job Description  :

I’ve led PMO for all IT specific product and services for Telco accounts.

Responsible for reviewing solutions from project and delivery perspective

IT services and project management and delivery from early engagement to handover phases.

Ensure group’s profitability from people, delivery, P&L management

Complied with all governance requirement of clients including IT security compliance

•      IBM Philippines                                                          – October 2014 to August 2015

Position Title      :           Senior Service Delivery Lead / Sr Services Manager

Job Description  :

Led the service group with 140 plus headcount covering all IBM accounts (10 plus) and over-all leader in delivery management of HelpDesk / Service Desk (SD) framework standards.

Over-all performance manager and responsible for running the SDD business and manager for Problem and Incident Manager across of delivery towers, under IBM Global Services Outsourcing company.

Conducts e2e service delivery and assurance form Engagement and Solution, Implementation and Transition & Operation, CPI and Transformation. Implemented CSI (Consulting and Systems Integration) methodologies

Leads Services Integration Services as well as Optimized Services towers, for the SDD services

I was aligned to handling all towers in IBM – ISD until a change of organizational and business structure transpired.

•      Verizon Communications Phils., Inc.                       – Jul 2008 to Sep 2013 (Retired)

Position Title      :           Manager, Service Delivery Then Service Assurance

Job Description  :

In my first 3 years, I was responsible for e2e telco managed service client delivery, which covers planning / engineering and project management.

I’ve successfully managed 2 provisioning and helpdesk centers in the Philippines and n India which supports the department’s delivery services, globally.  My department was primarily responsible client services support in all regions outside of the US (EMEA and ASIA).

Leads, local leaders and managers on organization’s transitional and transformational initiatives such  as in-sourcing to off-shoring to out sourcing

Last 2 years, was re-assigned to help manage the most critical group in the Network Operations Division.  Responsible for service assurance services from; service desk, event, fault, incident management and problem / escalation Management as a NOC Manager.

I was also engaged / part of critical projects, covering cross functions improvements or initiatives, like E2Ei, Scorecards, FAI to name a few

Member of the local management team that help enforce policies, directions or executive level mandates coming from the head office based in the US.

•      Philippines Dealing Systems Holding Corporation              – Mar 2005 to Jul 2008

Position Title      :           IT Connectivity and Helpdesk Head (AVP)

Job Description  :

Responsible for designing planning, building and managing the company’s technology infrastructure systems and strategies which includes Telephony, Voice Recording, Network, Back end, Administrative Server System running on UNIX and Windows OS and Security systems.  Position was reporting directly to the IT Vice President.

Responsible for IT infrastructure strategies and Always, part of the team that make sure that other company services are delivered with the customer satisfaction in mind be it internal or external. Organization comprises of 4 departments (, Support “Second Level”, Service Desk and Connectivity / Infra).

Responsible for formulating and enforcing, policies for IT services for internal users and service level agreements in IT connectivity, application and desktop support services for the company’s external clients.

•      PAGS Terminal Inc (A FRAPORT – PIATCO COMPANY)       – Oct 2002 – Jul 2004

Position Title      :           Business System Strategy and IT Head (AVP)

Job Description  :

Primarily responsible for the delivery of all administrative turnkey systems supporting the airport operations, namely, SAP system running FI-CO, MM, PM and SD, Building Management Systems (BMS), LAN(Cisco), Database(AODB / Oracle) and Car Park Systems.

The position was directly reporting the company’s Director of Operations, headed by a FRAPORT employee

(Mr. Aydin).

Developed Disaster Recovery Plan (outsourced approached) and ensured effective communication and team work through process buildup/enhancement in coordination with the local (Piatco) and investor (Fraport) leaders / executives.

Planned, controlled, reviewed and monitored IT services operations, which comprises of operating and capital budget of the group and company’s overall expenses in telecommunication, networking and desktop operations.

Led Six Sigma initiatives

•      Coke then San Miguel Information Technology Services  – Oct 2000 – Oct 2002

Position Title      :           Telecommunication & Desktop Manager then IT Infrastructure Lead Consultant

Job Description  :

As the Telecommunication & Desktop Manager in Coke

Managed the performance & compliance of all third party service providers for telecommunications, networking (WAN/LAN) & desktop computing against service agreements entered into by the company.

Philippine IT Operations representative to the governance team that made sure that all infrastructure related initiatives were aligned to the regional CCA (Coca-Cola Amatil) directives.

Planned, led and organized a motivated team of CCPI Personnel & third party providers responsible for the total voice/data network infrastructure needs of the company for its day to day operations. Analyzed, researched, recommended and implemented projects for improvements based from existing technology in place, technology trends & industry innovations. Planned, justified and evaluated manning requirements of the group that ensured sufficient skilled man power resources were in place for our groups services.

Coordinated, prepared and communicated all project issues, status & plans to support other sections projects and undertakings. Reviewed, recommended and implemented standards policies and procedures on telecommunications, networking and desktop computing

Planned, controlled, reviewed and monitored operating and capital budget of the group and company’s overall expenses in telecommunication, networking and desktop operations.

As a Consultant in San Miguel IT Services

I was tasked to integrate all infrastructure system of all newly acquired companies from network to server to “management” systems under CSI (Consultancy and Systems Integration) services.

•      BayanTel Communication, Inc                  – Jun 1995 – Oct 2000

Position Title      :           See JD

Job Description  :

Recommended to be a Technology Manager in R&D after successfully leading the BayanTel-IT

Network Services team in providing excellent IT network services.  As a Technology Manager for IP Networking Products (now known as Managed Services), I was directly responsible for the study of building an IP backbone for all Lopez companies that will run connectivity products and services. Services are but not limited to: Voice Over IP, Video On Demand, VoFrame Relay, Cable TV security boxes and IP+ATM Corporate leased line (Managed Services).  I was reporting to the Corporate Communications Strategic Team – COMGROUP – Vice President.

Promoted as a Manager of the IT networking department from ’98 to 2000 then recommended to lead the IP Networking R&D Strategic Team.  I’ve managed 7 Engineers and developed teams strategies and programs.  I’ve successfully developed Data Networking Methodology that aided the team in achieving high resources (Server and Data Network) availability. Managed third party service providers for telecommunications and desktop services to ensure performance and service level compliance as stipulated in the relevant service agreements.  Planned, designed and project managed (implementation) the first Gigabit-VLAN implementation in Asia Pacific and many other IT network infrastructure projects.  I’ve conducted POC and Evaluation on network and security technology for company’s use.  Technologies like MetroEthernet, IP / ATM, Gigabit, SCS, Firewall, Windows OS, Storage Systems, etc.   I was reporting directly to the IT – VP, the youngest at the age of 27.

From ’95 to 98, had the technical responsibility as system administrator, handling network and server systems, such as Cisco and Nortel enterprise network, Checkpoint FW system, Lotus Notes, Windows NT and UNIX.

•1991 – 1995

I’ve worked in ICS as an installation engineer who installs desktops, server, networks and packaged softwares as well as, support clients on server and NOS administration.

I’ve worked in San Miguel Corporation Beer Division as a Sales Information System implementation engineer for a year and a half, administering UNIX server systems.

Education Background :

Bachelor’s/College Degree of Engineering (Computer/Telecommunication): Graduation Year: 1991

POLYTECHIC UNIVERSITY OF THE PHILIPPINE