I Alisi Rabaka wish to apply for the position advertised  in
your property. The experience an exposure I have gained in my 30
years of employment in the Tourism Industry has given me a diverse
range of Social, Religious and Cultural background. I have developed
tolerance and understanding to the differences one can expect and I
can relate to them in a way that is acceptable.

I have excellent written & oral communication skills and can also
demonstrate the capacity to make decisions. I have the experience to
exercise judgement using policy guidelines and also have the
experience in setting priorities and achieving outcomes in highly
pressured customer service. Over the years, I have also learnt to use
Word Processing, Room Masters, Fidelio Express, Micros Fidelio and
Opera and have also participated in Train of Trainers Module 1

I believe my wealth of experience, knowledge and skills can be utilized
to achieve the objectives of our organization as well as help other
individuals to develop themselves and achieve a higher level of
confidence. In this capacity, I will also maintain the standards and
procedures of the responsibilities expected in me.

TARGET JOB Front Office Manager

Description of my perfect job:
I enjoy an exciting and challenging work environment. The efficient
and effective processing of Hotel reservations to maximize Hotel
occupancy and the average rate. Bu ensuring the Reservations
department successfully converts all reservation enquiries into
materialized bookings through courteous, efficient and friendly
service. To effectively manage room yielding, rates, allotments and
inventory. Ensure that all Departments maintain a consistently high
standard of services and guest satisfaction is met at all times. Work
according to Budget allocated for the department. Ensure that guests’
expectations are not only met, but exceeded throughout their stay. To
support and ensure the efficient maintenance of all departments in
the Hotel in relation to the Housekeeping, Engineering servicing and
to promptly communicate all guests issues and ensure that concerns
are passed on to the correct areas for speedy resolution.
To ensure that all guests have a complete and luxurious experience
during their stay, and ensuring the product offered is perceived 5 Star
Deluxe. To meet and greet all arrival and departure guests and to
ensure guests satisfactory by interacting with them outside the formal
structures of service in all Departments. Check all arrival rooms and
ensure it is to the standard of the Hotel prior to releasing it. Meeting
people and seeing new faces every day is something I have grown
accustomed to during my time with Customer Service and I look
forward to the demands of this career path.

Willing to relocate: Anywhere

Sponsorship required to work in the US

Work Experience

Shop Manager

Lamplight Investment T/A Mr Butcher

–

Suva Fiji

May 2019 to Present

Run daily operations of the shop and ensure that quality of product is presentable. Supervise a team of 6 staff. Ensure that orders to customers are delivered on time and well packed.
Do daily banking, write up daily report and also assist in stock take weekly.

Front Office Manager

Novotel Suva Lami Bay

February 2016 to May 2018

Contract was for 1 year and later extended to 2 years

• Supervise a team of Front Office Staffs includes Porters, Drivers.
Duty Managers, Night Auditor and Receptionist
• Work closely with other departments especially Housekeeping, Engineering, Sales, Reservations and Food & Beverage
• Co-ordinate with Sales in regards to Special Packages
• Provide cover for Front Office when necessary and deal direct with guests queries and complains
• Ensure that efficient and professional service is provided upon arrival and departure of guests
• Complete reports on Guests Statistics, Trust you (Accor Online
rating on Guest feedback) and also assist with GM’s report for the month.
• Assist GM with respond to guest feedback through Expedia and Trust You
• Familiar with OHS Rules and Regulations
• Create a hospitable environment through friendly welcome, professional service and interaction with guests

07th February 2011 – Warwick Group of Hotels
Front Office Manager Warwick Fiji from 07 February 2011
Transferred to The Naviti Resort (sister property) on the 29th

Went to Australia

December 2014 to December 2015

with my
son to organise his further education.

Front Office Manager / Rooms Manager

Vomo Island Resort

November 2009 to February 2011

Office Manager / Rooms Manager

The Pearl South Pacific

October 2008 to May 2009

resigned
due to difficulty in accommodation – was living with relatives Front
Office Manager / Rooms Manager

Front Office Manager

Sonaisali Island Resort

October 2003 to September 2008

Front Office Manager

Malolo Island Resort

May 2002 to September 2003

Receptionist / Front Office Supervisor / Duty Manager

Tokoriki Island Resort

September 1993 to February 2002

Education

Associate in Front Office Management

Fiji Institute of Technology