Personal information:

Surname                      Cruz

Given Name:               Allan

Middle Name:             Moreno

Address:                       # 1 Mercury Street, GSIS Matina,

Davao City, Philippines.

Contact Number:        (mobile) 0921-9613666

E-mail: [email protected]

Date of Birth:               January 31, 1971

Place of Birth:              Davao City, Philippines

Nationality:                  Filipino

Marital Status:              Marrried

Key Skills:

17 years of experience in a first class hotel, Rose from the ranks

Customer Service Oriented, Highly Motivated

Computer Literate (Protel, Fidelio, Microsoft Excel, Microsoft Word)

Work Experience:

Receptionist             Concorde Hotel, Fujairah, UAE         Feb. 28, 2013- Sept. 08, 2014

Duties and Responsibilities:

1.       Check day to day logbook and front desk endorsements specially for any problems, complaints received from the guest as reported by the duty manager or the receptionist on duty and the actions taken and report details to the FOM for a follow up if needed.

2.      Check the expected arrivals and make request for VIP amenities.

3.      Check the receptionist duty roster and make sure every shift is not under staff especially on the ETA of VIP arrivals.

4.      Brief and report to the AFOM and FOM for the situation of the day.

5.      Welcoming guest and assist receptionist for a smooth check in.

6.      Act as “Concierge” when the Concierge staff is not around.

Night Manager                                  Apo View Hotel                  Sept. 01, 2009-May 31, 2012

Duties and Responsibilities:

1.       To deliver excellent customer service and maintain a high standard of customer management, at all times.

2.      Making the hotel rounds and ensures that the hotel is operated safely at all times.

3.      Undertake overnight reception for guest checking in and be up to date for room availability.

4.      Check the night shift staff for attendance and make priorities on the hotels maintenance if repairs are needed.

5.      Inspect the rooms that are available to make sure that all amenities are complete, and checking all the room appliances and lights are working properly.

6.      Making preparations and inventory for the following day hotel operation.

7.      Complete security checks at hourly intervals throughout the night.

8.      Adhere to company policy by reporting accidents and incidents.

9.      Make a report for the room and food and beverages total sales of the day.

Front Desk Supervisor                      Apo View Hotel                   Oct. 05, 2007- Aug. 31, 2009

Front Desk Receptionist                   Apo View Hotel                   Dec. 04, 2004-Oct. 05, 2007

Bellman                                              Apo View Hotel                   Sept. 03, 1996-Dec. 03, 2004

Education:

Stella Marris Academy                     Elementary                                     1984 year graduated

Davao City High School                  Secondary                                        1988 year graduated

Ateneo de Davao University       College (Bachelor of Arts in Sociology) 1992 under graduate