CAREER OBJECTIVE
Seeking a position to join an organization to develop and implement Call Center policies to be useful in achieving excellent customer services.

ACCOMPLISHMENTS

Customer Service Representative at Telus – March 25, 2019 up to present
– Answered phone calls from cardholder to a different States.
– Activated prepaid debit card and offered the features for subscribing the debit card.
– Helped cardholder to access their funds using money transfer.
– Guided the cardholder to file dispute if Cardholder declare the transaction unauthorized.
– Viewed and explained the transactions made on the account.

Chat Support at Tech Mahindra, Ltd. – April 24 – July 27, 2018
– Answered live Twitter Globe’s subscriber concerns through chat.
– Providing appropriate solution in real time.
– Guided and instructed the customers on how to do basic troubleshoot.
– Provided on-site-visiting to check the cause of having slow/no connections.

Collection Associate at Convergys – September 18, 2017- March 05, 2018
– Contacted the delinquent debtors by phone in an outbound call.
– Assisted debtors in setting up payment plans to settle overdue balances.
– Conducted payment transactions electronically and negotiated payment arrangements on their accounts.
– Established repayment schedules based on customer’s financial situations.

Store Head at Hortaleza Beauty Center (HBC) – October 28, 2002- May 20, 2017
– Responsible for the entire branch performances and ensuring every staff gives a great customer service.
– Leads the store to ensure achievement of business goals.
– Consolidating daily sales from other branches and to be forward to Regional Manager.
– Monitoring of daily deposited sales, inventory, merchandising and checked item’s expiration.
– Counselling patient’s needs and gave an appropriate instructions based on Doctor’s prescription.
EDUCATION ATTENDED
College: Associate in Computer Science, STI Computer College, Caloocan City, Philippines, 1996
High School: St. Columban’s High School, Labrador, Pangasinan, Philippines, 1995
Primary: National Elementary School, Labrador, Pangasinan, Philippines, 1991

CAHARACTER REFERRENCES

Tracy Aquino
HBC Inc Branch Manager
San Lazaro St. Canumay, Malinta, Valenzuela City, Philippines, 1116

Ka. Carlos Mangunay
I.N.C. Pastor, Job Placement Administrator
I.N.C. Compound, Tandang Sora, Quezon City, Philippines