Amerton S. Buscano
(+63) 09175241594 | [email protected] | 28 years old |
Lot 24 Block 22 Alvarez Street Phase 8B Barangay Magdalo,
Bahayang Pag-asa Subdivision, Imus, Cavite

Current Job
POC Team Lead
DHL Global Forwarding (Phils) – GSC | WMall-Macapagal Building, Pasay City, Philippines

Education
Lyceum of The Philippines University – Manila
Bachelor’s, Computer Engineering (BS CpE – Mar 2012)

Professional Experience

June 10, 2013 – Present

Senior Process Associate (July 1, 2017 – Present)
DHL Global Forwarding (Phils) – GSC | WMall-Macapagal Building, Pasay City, Philippines
Role:
Continue to process files in accordance to the requirements of the Electronic Document Management but will spend a great deal of time in supporting the team by being the subject matter expert and POC. The role will also be tasked to create, update, and maintain SOPs, provide process training support to new hires, perform random quality audit of transactions, and act as a catalyst for process improvements.

Administrative/POC’s Tasks
Serve as POC in the absence of supervisor.
Answers request and escalation of global customers, (APAC, EMEA, AMER) through email and on I-share site.
Highlight any issues that affect the quality and the process.
Communicate to different countries and teams within GSC regarding process and quality concerns in terms of contract migration and any related issues for improvement.
Handle the team and assure to reach and go beyond the team target.
Attending meetings in terms of process improvement capability of the team.
Support for process development such as report designing, tracking, reporting tools and maintaining quality assurance for the team.
Train the team for the procedure of contract migration and how to be more productive.
Enhance the team to have one goal, have teamwork, and work religiously by heart.

Process Associate
DHL Global Forwarding (Phils) – GSC | Newport, Pasay City, Philippines

NFE CM Data Analyst/Encoder (June 10, 2013 – September 4, 2015)
As member and POC of the Team, I help develop and maintain quality of data in Global contract migration as per customer requirements in SAP system (NFE) both live shipment- COEX and BC contracts.

Role:
Creating a Quotation and Forwarding Agreement (FWA)/Contract based on rate card and FWA template. Usually found in I-share site some are directly email by responsible personnel of each country.
Creating a relationship between FWA to business agreement for billing purposes.
Reading and understanding the rate card/ quotation coming from the customer and input it to specific template wherein the shipper and consignee understand the terms and billing purposes of shipment and transaction.
Knowledge in some logistic in terms of shipments as per customers agreement. The incoterm used including the movement type, the export or import shipment with regards to the applicable services and trade lane that the contract is requiring for.

Administrative/POC’s Tasks
Serve as POC in the absence of supervisor.
Answers request and escalation of global customers, (APAC, EMEA, AMER) through email and on I-share site.
Highlight any issues that affect the quality and the process.
Communicate to different countries and teams within GSC regarding process and quality concerns in terms of contract migration and any related issues for improvement.
Handle the team and assure to reach and go beyond the team target.
Attending meetings in terms of process improvement capability of the team.
Support for process development such as report designing, tracking, reporting tools and maintaining quality assurance for the team.
Train the team for the procedure of contract migration and how to be more productive.
Enhance the team to have one goal, have teamwork, and work religiously by heart.

Siscarga Data Encoder (September 7, 2015 – December 11, 2015)
Process to insert or update information to Imports Sea freight Files in Logis Ocean.
Creation and editing of Z-files and M-files in Logis Ocean.
Responsible for maintaining, tracking and analyzing all of files processed.
Supporting the team as internal auditor for all processed files to ensure the 100% accuracy and to meet the Business Partner’s expectation.

China Reporting Report Analyst (December 14, 2015 – May 18, 2016)
Collaborate with associates to improve efficiency, productivity and processes.
Responsible for maintaining, tracking and analyzing all assigned reports in accordance to Business Partner’s demand. (e.g. shipment timestamps, currency conversion, transferring of data from documents related to air/sea freight forwarding like MAWB, HAWB, invoice, packing list to standard template)
Responsible for handling Queries and provide Data to Business Partners, Team Leader or Manager on need basis
Support in Logistics process whenever support is needed within the department.

Quoteshop (May 19, 2016 – June 30, 2017)
Responsible for maintaining huge amount of data in the Quoteshop system.
Responsible for handling Quoteshop queries and request from ishare database and provide solution timely and accurately.

Achievements
Awarded as Star of the Month for several months
Awarded as Star of the Quarter for 4th quarter of 2016

April 2011 – June 2011
(3 months)
Practicum / Intern
Bureau of Customs | Port of Manila, Philippines

Compiling of documents and papers for MISTG equipment
Responsible for Installing of Computer Software’s and different Applications
Assisting for Network Testing and Computer Troubleshooting
Computer Hardware Assembling
Support on scheduled weekly preventive maintenance in MISTG

Areas of Expertise

Data Analysis
Tables, Queries, Reports, KPI, Dashboards

Business Systems
SAP System, AS400

Desktop Applications
MS Excel, PowerPoint, Office, Access, OneNote, Notepad++

Computer Networks
Computer Hardware/ Networks System/ Troubleshooting

Education

March 2012
Lyceum of The Philippines University – Manila
Bachelor’s/College Degree in Computer Engineering (BS CpE)

About Me

Birth Date/Place
January 10, 1990 (27 yrs. Old); Candijay, Bohol

Nationality
Filipino

Religion
Roman Catholic

Status
Single

Height
167.64 cm

Weight
200 lbs.

Reference

Available upon request.

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Amerton Buscano