ANAND SANKARAN IYER
: Chennai, Tamil Nadu, India | :+91 9952979949 | : [email protected]
: www.linkedin.com/in/ anand-sankaran-12793714a | : anand.sankaran88 CAREER SNAPSHOT
 ITIL & CEH certified professional with hands on experience in Amazon Web Services (AWS) Administration & Support , Global Access/Account Management , IT Asset and Peripheral Management , IT endpoint security and delivering of IT services to the client’s across diverse sectors
 Intellectual in analyzing information system needs, evaluating end-user requirements, custom designing solutions, installing, Configuring, Upgrading , scripting, testing, and troubleshooting for networks, servers, hardware and software’s.
 Proactively plan, install, configure and optimize the IT Asset and Peripheral management to consistently achieve high availability and performance.
 Skilled in standardizing policy and procedure on Remote Desktop PC, Server, Software, Security, Browsing, E-mail, Web Navigation, Customized Application, Logins, Internet, Communication Service Provider and so forth
 Extensive experience in imparting technical training sessions for new joining staff, employees and pertaining to organization policies, procedures, process, project, current technologies and network products & services
 Demonstrated ability to understand IT infrastructure project specification, resourcing, project planning, control, effort estimation, scoping, quality, impact of risks on client network based on configuration, device solutions to critical downtime issues, escalations and on-site-offshore client co-ordination.
 Strong understanding of the principles and practices of IT administration, budgeting, operations management, IT endpoint security and personnel management.
 Excellent troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.
CORE COMPETENCIES
 Amazon Web Services (AWS) L2 Operations & Support
 IT Infrastructure Administration & Operations
 IT Global Access Management
 LAN & WAN Administration
 Maintenance & Repair Management
 Network & Server Administration
 Manpower Planning & Recruiting
 IT Asset & Security Management
 IT Service Desk Management
 Incident & Escalation Management
 Windows & Desktop Administration
 Onshore/Offshore Team Coordination
 IT Hardware & Software Administration
 IT Endpoint Security
 IT Procurement
 IT Technical Support
 Staff Training and Development
 Disaster Recovery Management
 Network Control & start up/close
 Vendor Management
 Customer Relationship Management
 Supply Chain Management
 Material & Stores Management
 Warehouse & Stock Management
 Device & Accessories Management

SCHOLASTICS
 Diploma in Computer Engineering from Adhiparasakthi Polytechnic College , Melmaruvathur, Tamil Nadu, India – 2008
 ITIL – Certified in Information Technology Infrastructure Library
 CEH – Certified in Ethical Hacking (CEH)
TOOLS / SERVICES
 Amazon Web Services (AWS)
 SLACK , PostMan , LogDNA , FreshDesk Ticketing Tool
 Active Directory (AD)
 ServiceNow (SNOW) Ticketing Tool
 JIRA Ticketing Tool
 DHL / FedEx / UPS Cargo & Warehouse Management Tools
 Designated as a L2 Senior Engineer for the Technical Services Team for the product called “QubeWire”. The organization is a provider of end-to-end digital cinema technology and solutions. The company draws on decades of experience in cinema and provides a seamless digital environment for exhibitors, filmmakers and post-production companies with DCI compliant products that are flexible, reliable and cost-effective.
 Responsible for installing and configuring the product logically from the backend at the Theatre/Exhibitor locations globally and taking over the L2 technical AWS related escalations which could be related to an Encrypted Digital Cinema Package (DCP) on the Amazon Web Servers/Services (AWS) , wherein it would sometime fail to get downloaded via Servers on the QubeWire product based on the Booking or Work Order placed by the filmmaker , distributor etc , where we would step in to ensure the content delivery takes place within the required time to the Theatre for the exhibitors and to avoid show losses at any cost.
 Was responsible for monitoring the QubeWire product at 300+ locations worldwide as a routine check and to ensure to resolve any kind of technical glitches before the theatre show timings .
 Hands on experience of the PUTTY application using the Ubuntu/Linux terminal commands to ensure the transfer of contents take place globally without any issues .
 Few of the other supporting applications which were being used are SLACK,LogDNA , PostMan and the FreshDesk Ticketing tool is being used for recording the raised escalations .
CERTIFICATION
CAREER TRAJECTORY
QUBE Cinema Technologies, Chennai, Tamil Nadu, India
Senior Engineer – Technical Services August 2019 – Current

 Coordinating between the Theatres & various Internet Service Providers (ISP) who are a vital bridge in ensuring the timely services and delivery could be done for the worldwide filmmakers and distributors to the exhibitors/theatres.
 Was responsible to ensure the timely delivery of the content to the QubeWire based on the raised bookings on a daily basis, as to avoid any kind of financial losses to the filmmakers / distributors globally .
 Playing a pivotal role in assisting IT project called Old Mutual Wealth (a.k.a) QUILTER which is into complete wealth management and a financial institution. Had been part of the Offshore- IT team as an IT Administrator – GAM (Global Access/Account Management) and was investigating the beneath utilizing the ServiceNow Application which was later upgraded to SIAM (Service Integration and Management) Model.
 Responsible for assigning the IT devices to the new joining employees based on their job role and their Line Managers request i.e. Laptop, Desktop, Blackberry/apple handheld gadgets and so on , the same goes vice versa i.e. to collect back the issued gadgets during their exit from the organization
 Authorizing the IT access via Active Directory and adding them to the appropriate predefined AD groups & OU & arranging the official hardware requirements to a new employee joining the organization based on his/her department and team.
 Amending and modifying the IT Access of an employee based on the organizations security protocol and parameters, if he/she is getting transferred to a different department internally or externally.
 Making changes to an employee’s name and implementing the same logically to all the IT applications that he/she has access to via Active Directory (AD)
 Responsible for giving complete access to iSeries / AS400 applications and modifying the roles & authorities to the above mentioned users logically based on their job roles and team requirement .
 Revoking all the IT physical and logical access to the applications & collecting back the provided official hardware equipments from the employee who is leaving the organization temporarily / permanently
 Provide the ID cards / access cards to the new joiners and to ensure that they are provided with a dedicated laptop/desktop to perform their job responsibility based on their respective departments.
 Ensure that all the employee and users comply to the IT Security parameters and trigger alert/banner proactively if there is any security breach to their respective line/group managers .
 Responsible for loss/damage of devices inside the repairing premises and during the transit period from one service location to the other
 Responsible for Manpower planning & hiring for the service centre which includes repair engineers , QC engineers , Packaging Vendors , Logistics Vendor , Housekeeping , Security etc.
 Coordinated, assigned and reviewed the work of team members engaged in the following duties such as shipping, receiving, storing, distributing, maintaining inventories of materials, parts & products and processing purchasing transactions
 Planned, organized and spearheaded the operational logistics of the organization, established work schedules & procedures, resolved work-related issues, prepared & submitted progress and coordinated the activities with other supply-chain work units or departments.
HCL Technologies, Chennai, Tamil Nadu, India
Senior Analyst – IT GAM Administrator February 2016 – July 2019
TVS Electronics Limited, Chennai, Tamil Nadu, India
Program Management Executive Oct 2015 – Jan 2016

TVS Electronics Limited, Chennai, Tamil Nadu, India
CRM Executive
Dec 2013 – Oct 2015
 Coordinated with the warehouse & repair factory regarding the stock availability of spare parts and accessories for their movement back & forth with the support of logistics vendors through inbound / outbound & dispatching team
 All the above activities were initially performed using eBiznet Application which was later upgraded and taken over by ASA (After Sales Accelerator) Application, Which is a commercial web-based repair and logistics management solution and it is developed and supported by eBuilder (Creators of current Nokia Logistic System (NMS)
 Recorded the overall incidents as an individual JIRA Ticket on the eBuilder Application and based on the and based on the SLA agreement it shall be processed accordingly
Career Highlights:
 Tüv Rheinland Certified Auditor & Felicitated with “Best Internal Auditor” award
 Handled a team Of 15 members & resolving escalations related to ISP & IT product & services
 Monitored IT asset and peripheral technical requirements onshore and supported the front end users via our
official online portal.
 Responsible for carrying out recruiting of the team members and interviewing them to ensure technical/non
technical requirements are attained
Career Highlights:
 Felicitated with the “Best Team Leader” award for handling team
 Handled the AT&T ISP & IT product related technical escalated issues
 Responsible in assisting the front end users to purchase the IT /ISP related products online from their own web
portals
 Convinced the front end users and responsible for converting all the DSAT users to CSAT based on weekly
surveys
Career Highlights:
 Felicitated with the award for rendering outstanding services in resolving issues and zero errors consecutively for one quarter
References shall be furnished upon request
IV Support Technologies, Chennai, Tamil Nadu, India
Team Leader – CRM May 2012 – Aug 2013
Sutherland Global Services Limited, Chennai, Tamil Nadu, India
Technical Support Consultant – AT&T Aug 2011- Mar 2012