MJ Café – Ponte 16 – F&B Operation Manager    20/11/2017 – 17/05/2019
·       Overall in charge of F&B operation

·       Maintain consistent revenue, through new creative and effective actions.

·        YOY maintain and increasing F&B revenue

·       Increase monthly headcounts trough a continuum and effective marketing actions from a standard monthly 2000+ headcounts to a growing 3500+

Wynn Palace – Café Fontana – F&B Supervisor 06/06/2016 – 18/09/2016

·       Part of the preopening team, supervising, supporting and training a team of over 80 staff with different background and nationalities

·       Fully responsible of the F&B day to day operation for the All Day Dine In Buffet with a capacity of over 350 seating

Heart Bar – Bar Manager 15/08/2015 – 31/05/2016

·       Fully responsible of the Preopening & Opening aspects, team training and recruiting.

·       Overall in charge of the F&B operation for Bar, Restaurant & Terrace

·       Acting and performing as Marketing and GM in absence of the respective position

Freelancer & Privet Personal Trainer 01/12/2014 – 15/08/2015

·       Providing services as Fitness & Privet Personal Trainer

·       Freelancer activities within modeling and acting or entertainment area

D2 Night Club – Entertainment & Operation Manager 15/10/2013 – 30/11/2014

·       Fully in charge of operation and Entertainment Events and Activities

·       Recruiting, supervising, organizing, designing and implementing new operative approach and entertainment programs

Café L’Amour – Manager Operation (personal business) 15/01/2011 – 01/10/2013

·       Fully in charge of this personal business

·       Overall day to day operation

Prestige Club – Event & Entertainment Manager 08/03/2010 – 05/12/2010

·       Responsible with all aspects including, recruiting, training, supervising, designing and implementing new events and entertainments activities

·       Managing a team of over 40 artists, staff and professionals with different nationalities and background

Experience
·       Experienced F&B Operational Manager with a proven track record of success in the hospitality industry. Skilled in Sales, Professional & Personalize F&B Customers Service provider, Event & Marketing Management, SOP Staff Training and Company Policy implementation through effective and supportive demonstrative actions and lecture. Strong professional with an eye focused on details, creative and innovative solutions. Highly professional and confidential approach in order to achieve company targets and personal goals.

·       Deliver excellent customer service standards, obtain relevant and accurate information to manage the operational cost-effectively and efficiently within budget.

·       Supervise and coordinate with the team the day-to-day operation, motivate and lead them to excel in guest personalize service delivery.

·       Overseeing the productivity of the F&B operation, coordinating F&B promotional activities and events with the marketing department and providing F&B advice for new projects.

·       Managing inventory and labor productivity, administration task, coordinate the F&B operation true all day service program.

·       People management: training and developing new and existing staff, motivate and encouraging them to achieve better knowledge and company targets.
·       Work, and develop relationship, with external suppliers to ensure the very best reputation within the industry, and receive the service required to ensure that the operational F&B team can deliver the highest quality product, services and financial return.

·       Promoting and maximizing beverage sales, ensure that all beverage stocks are used, stored are accounted for, estimates and orders bar supplies, liquors, wines, beers and other beverages to meet the daily business demands.

·       Create, prepare and coordinate new artistic and marketing programs for upcoming events and special promotion.

·       Control the daily activities of the entertainment team and bar operation

·       Prepare relevant daily reports for events, promotions, bar sales and stocks as required.