Resume
Name : Andrew J. Lloyd

Experience : November 1, 2007 – Present
Computer Laboratory Technician
Moneague College
Moneague P. O.
St. Ann

Soft skills Written and oral communication
Contribute to effective workplace relationships
Support leadership in the workplace
Participate in work teams
Monitor performance and provide feedback
Supervise the team to ensure goals are achieved
Plan and manage meetings
Maintain workplace safety
Display human relations skills
Provide workplace information and resourcing plans
Research, prepare and present information
Manage conflict
Lead work teams
Manage time
Coordinate implementation of policies and procedures

Hard Skills Running Ethernet wires to connect all computers to the network
Configure computers so as to add them or take them off the network
Creating user profiles in the Active Directory in MS Server 2012, 2016
Repairing computers and server issues as required
Troubleshooting computers and network
Upgrading hardware & software
Install and troubleshoot operating systems and other related software.
Install IP Cameras and DVRs
Deploying wired and wireless networks, perform network performance scans
Deploy new computer systems and maintain hardware and software
Ensure Internet security hardware/software is updated and running properly
Test and implement new software
Setup and maintain secure backups for all devices
Replacing and assembling of computer parts
Experience using MS Windows 7, 8, 8.1, 10
Experience using MS Office Suite (2007, 2010, 2013, 2016)
Experience using Windows Server 2012, R2 2016 R2
Upgrading printer BIOS and software
Minor Repairs to printers
Knowledge of use of flatbed scanner
Network configuration (DHCP, DNS, etc.)
Network and USB printers
Network devices such as firewalls, switches, routers
Wireless networking
CAT5/6 cable installation and termination

June 2007 – September 2007
Walt Disney World – Magic Kingdom
Vendor – Quick Service Restaurant- Out Door Foods
Working in a fast paced environment/Interacting with guests

June 2006 – August 2006
The Breakers Hotel
West Palm Beach
Florida 33380
Pool and Beach Attendant
Setting chairs for guests and responding to queries and needs when necessary

January 1999 – October 2007
Moneague College
Assist with telephone operating
Filing
Typing of reports
Duplicating business correspondences and other confidential data.
Duplicating coursework and course outlines and other school related documents
Photocopy documents relating to students’ course of study and for lecturers and confidential documents relating to the institution and for persons who come in to the college from off the road seeking the services.
Troubleshooting the photocopier, call for servicing, making requests for parts for the photocopying machine.

Education : TestOut PC Pro Certification (Pending) 2018
TestOut Networking + (Pending) 2018
TestOut Security + (Pending) 2018
HEART Trust/NTA – Business Management (Supervision) – Level 3 June 2018
Moneague College Evening School October 22, 2009
Cisco Certification – Information Technology Essentials PC Hardware & Software
CCNA Discovery – Networking for Home and Small Businesses – November 30,
2010

Brown’s Town Community College evening School
Subject Grade Year Exam Body
Mathematics 2 2007 CXC

Moneague College
Subject Grade Year Exam Body
Office Procedures 2 2004 CXC
Principles of Business 3 2004 CXC
Information Technology 3 2003 CXC
English Language 2 2002 CXC
Certificate Computer Studies 1999 – 2000
Beechamville Vocational Training Centre
Certificate in Clerk/Typist Receptionist Studies September 1997 – August 1998

Award : Attended Customer Service Workshop – February 11, 2009
Attended Customer Service Workshop – January 2, 2008