Sept 2012 till date         Microsoft, Beirut, Lebanon

HR/Recruiting & Operations Specialist, MEA

•       Provided operational support for the GTA team (Global Talent Acquisition) & hiring managers throughout the recruitment cycle

•       Worked with different business partners such as HR services (handles the pre-onboarding), Headcount management tool & support, new hire set up team, HRM, CELA (legal department), Immigration agencies, Leadership Team…coordinated between them in order to resolve/respond to any related matter

•       Managed background checks across MEA through our external agency or performed offline reference check

•       Strived to gain customer satisfaction (business, stakeholders and especially candidates) by making sure expectations/deadlines are met with the outmost professional approach and standard.

•       Ensured smooth process flow for candidates put into recruitment process (from interviews up to the pre-onboarding) and that all is met within the requested time frame

•       Ensured hire process flow is met for related hire/offer matters by recruiters, and assist them accordingly

•       Successfully managed assessment centers for hiring projects.

•       Contributed in identifying deficiencies, tackled them and helped enhancing standards and processes; Ensured of its implantation, to provide a smoother experience for different parties, be it GTA or other.

•       Took the initiative & partnered with the HR Services lead in Immigration, to put Immigration process in place, for Morocco and Jordan

•       Trained new comers for RA related tasks, and managed any issues arising, whether related to the tasks or interpersonal relations.

•       Answered/assisted in immigration queries or issues & any general queries related to processes/compliance/timelines…

•       Coordinated with HR Services closely (pre-onboarding and onboarding) to ensure hire process completion and in case of immigration/relocation handling.

•       Worked with CELA and different HR partners for drafting/amending contracts or policies

•       Became the super user of Dynamics scheduling tool, and the lead to all its related matters in coordination with the program managers in Corp; Trained different teams throughout the IMEA region.

•       Provided recruiting reports and analysis, to Talent Acquisition Leads to keep track on number of hires, diversity, time to hire etc.

•       Supported hiring projects, such as MEA BIG MACH (Microsoft undergraduate program), before there was any structure in place for such events; this was a simultaneous event happening throughout the region, where sometimes candidates had to be flown in to have a final’s day interview

•       “HR Q3 subsidiary winner” for bringing the necessary support, in partnership with the talent acquisition team, for the challenging market of North Africa/East Mediterranean & Pakistan.

•       “MEA HR start award FY14 Q2 winner” for successfully running the MEA BIG MACH project

April 2008 – May 2010        Computer Information Systems, Beirut, Lebanon

HP Training Center Coordinator

CIS is part of an international group of companies in the Middle East, Africa and North America established with activities in consulting, integration and outsourcing & distribution to resellers. CIS Lebanon is HP’s distributor since 1983. My role consisted of:

•       Set up official HP courses for IT clients, in coordination with HP in Dubai, and made sure all relevant material/logistics were in place with a trainer also flown in from an outside location.

•       Handled all trainings & exam reservations for the employees of CIS whether in Lebanon or abroad; including travel procedures & booking hotels, and ensured they met the required annual certifications

July 2005 – July 2006         IQRA’ Association, Beirut, Lebanon

Program Officer

A non-governmental organization addressing education and literacy among the youth of Lebanon, aiming at encouraging reading by distributing books to public schools and implementing various cultural and educational projects.

Managed dissemination of information, report writing, produced periodical bulletins, translated & edited useful data, and schemed structural material for website formation
Maintained & updated a database system of local & regional contacts, essential for donation events
Aug. 2002 – Sept. 2004       InterContinental Le Vendôme Hotel in Beirut,

Room Reservations Supervisor

Handled room reservations
Established action plans, in coordination with the Sales & Marketing department, to meet hotel objectives efficiently & effectively
Trained employees on Holidex Plus & room reservation
“Employee of the Month of January” at InterContinental Le Vendôme Hotel
Aug. 2000 – Aug. 2002      Food & Beverage Public Relations

Organized, coordinated (banquets, business meetings) & promoted special events for the Food & Beverage department (by Tele sales or one to one when at hotel premises)
Updated the database of local & regional contacts (Guest history: personal data, preferences…), aiming for a higher customer satisfaction & to target/promote events related to their preferences