ANGELIQUE A. FERNANDEZ
Address:Tanke 1, City of Naga, Cebu 6037
Contact Details: [email protected]
+63 905 550 3985

SUMMARY
An exceptional and high energy Hotelier engaging w/ and seeking guest’s satisfactory expereince by providing the best personalized service. Efficient with providing accurate details of the hotel/reosrt information and/or facilites. Adept at balancing multiple tasks with a friendly, courteous demaenor.

EDUCATIONAL ATTAINMENT
TERTIARY : UNIVERSITY OF SAN JOSE RECOLETOS Magallanes St., Cebu City
Bachelor of Science in Tourism 2011- 2015
Graduated
Vocational Course: NCII Bread and Pastry
Training Center: MGB Skills Development and Assessment
Center Inc. Approved by: TESDA
Address: Salinas Drive Ext., Lahug, Cebu City, Cebu 6000 Issued on: October 20, 2017
Valid until: October 19, 2022

PERSONAL INFORMATION
Age:24 yo
Gender: Female
Place of Birth: Naga, Cebu

Height: 5’3

Weight: 52 Kg

Marital Status: Single

Religion: Baptist Christian

EMPLOYMENT HISTORY
Agency: Dorchester Manpower Corporation

Assigned: Crimson Resort and Spa Resort Town, Mactan Island Lapu-lapu City, Cebu, Cebu 6015
October 2018 – March 2019

Position: Assistant Villa Host/Guest services agent

Job Description: Serves as a key point of contact for Guests and VIP Guests throughout their
stay at the hotel, fully conversant with all services and facilities offered by the hotel and also about the local vicinity. Serves food courses and alcoholic beverages to guests, Also Provides a courteous, professional, efficient, flexible and personalized service at all times. Always well
groomed, clean, pleasant and creating renowned memorable experiences for the guests.

Agency: Dorchester Manpower Corporation
Assigned: Crimson Resort and Spa Mactan. Seascape Resort Town,
Mactan

Position: Telephone Operator
Job Description: Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

Casamia Furniture Center Inc. Treasury Assistant/ November 2015 – OUR HOME Administrative assistant June 2016
SM City Seaside
Mambaling St. Cebu, City
Job description: Acts as a fund custodian of the store by handling two funds; Petty Cash Fund and Loose Change Fund, that keeps both fund balanced everyday in both actual and in the system. Calculates the sales cash/check collections of the store and makes sure that it Encodes the everyday transaction; Sales cash collections, fund release, fund returns, replenishments, account transfers, fund disbursemnets, etc. Makes the daily report of the daily cashflows. Prepares the cashloans for the cashier. Acts as the Admin Assitant assisting concerns, complaints and clarifications.

SKILLS

 Computer Literate
 Reservations and Ticketing using
Global Distribution System
(Amadeus System)
 Airline Operations with Global
Distribution System 3 (Amadeus
System)
 Time Management Skill
 Communication Skills
 Retail operations
 eTreasury System
 Guest Service Magnagement

 Self motivated, initiative, high level of energy
 Customer Service
 Tolerant and flexible to different
situations
 Can handle multi tasking  Hospitality Management  Front Office Skills
 Telephone Operator Skills  World Geography
 Front Office Skills
 Telephone Operator Skills

CHARACTER REFERENCES
Ms. Madelaine Aguas
Duty Manager
Crimson Resort and Spa Mactan Seascapes Resort Town, Mactan Island, Lapu-lapu City, Cebu 6015
+63 933 415 8184

Ms. Marlyn Jane Villamor
Villa Host
Crimson Resort and Spa Mactan Seascapes Resort Town, Mactan Island, Lapu-lapu City, Cebu 6015 +639666901227

Ms. Roselyn R. Rosacena
Guest Services Supervisor
Crimson Resort and Spa Mactan Seascapes Resort Town, Mactan Island, Lapu-lapu City, Cebu 6015 +639334824022

Ms. Joelyn Tulang
Coordinator-Area Supervisor Dorchester Management Corp.
+63 918 648 0421
1706 E Rodriguez Sr Avenue,
Quezon City, Metro Manila