Professional Experience

January 2016 – Present

HR Manager

Next BPO Solutions, Inc.

Davao City

• Directs and coordinates human resources activities
• Develops, implements and monitors implement overall human resources strategies, systems, procedures and initiatives
• Manages recruitment and selection process
• Determines and maintains competitive compensation plan and benefits program
• Plans and conducts new hire orientation
• Performance management and improvement systems
• Identifies legal requirements and government reporting regulations in compliance to the labor standards
• Policy development and implementation
• Establishes partnership with the academe, training institutions and government organizations for research, training, employment and knowledge exchange
• Keeps employment records
• Employee engagement
• Company-wide committee facilitation
• Employee safety, wellness and health

July 2012 – December 2015

Technical Recruiter

Next BPO Solutions, Inc.

Davao City

• Manages company’s online job placements
• Search for qualified candidates from online resume banks.
• Matches clients’ requirements from available talent pool.
• Screens/pre-qualifies prospective candidates
• Identifies networking activities such as attending career fairs, professional association meetings, calling on technical schools and outplacement services
• Develops creative recruiting resources to attract qualified professionals
• Responsible for administering, checking and interpreting pre-qualification tests for pre-screened candidates
• Conducts initial interviews, reference checks and background investigations
• Presents job opportunities to qualified candidates and negotiate contract terms
• Coordinates with clients and their representatives in regard to scheduling of pre-final and final interviews
• Prepares candidates’ profiles for presentation to clients before the final interviews
• Coaches candidates through the interview process with clients
• Coordinates with the Team Supervisor on the training program of the selected candidates; while ensuring that they comply with the required pre-employment documents
• Presents a weekly monitoring and tracking report on the status of job openings, hiring and deployment
• Ensures constant availability of talents for critical positions

August 2011 – April 2012

Marketing Supervisor

Empire Media Consulting

Davao City

• Researches and determines new markets
• Carries-out marketing strategies in promoting print media advertising.
• Discusses benefits of advertising through print media to prospective clients.
• Conducts follow-ups on sales prospects
• Meets established marketing targets and maintains compliance with established reporting structure.

November 2010 – May 2011

Customer Service Representative

APAC Customer Services, Inc.

Lot 1 Cyberpark, Araneta Center, Cubao, Quezon City

• Provides a variety of customer services through inbound calls and serves as liaison between customer and client.
• Receives and handles routine inbound customer telephone calls.
• Determines a course of action based on available information to resolve customer issue.
• Takes steps to ensure customers are satisfied with the action taken to bring closure to the calls and asks for additional service requests.
• Resolves basic customer questions, complaints and requests.
• Documents the pertinent facts surrounding customer call in computer system to maintain accurate account history.

June 2010 – October 2010

Telesales Representative – Australian Campaign

Pearl Media Phils.

17th  Floor, Strata 100 Building, Emerald Ave., Ortigas Center, Pasig City

• Responsible for proactive outbound prospecting, lead activity management, with the goal of qualifying prospects from lead status into the sales pipeline
• An integral part of the marketing team, and assists in identifying and executing lead generation thru outbound calling
• Responsible for meeting or exceeding monthly metrics such as lead conversions and identifying new prospects·
• Builds rapport and relationships with prospects through courteous and professional service
• Maintains complete and accurate records of all prospecting activity

December 2009 – March 2010

Marketing Executive cum Administrative Staff

AJH Profit Corporation

1st Flr., Lot 81-18, Block K, Jalan Ikan Juara Satu, Sadong Jaya,

Karamunsing, 88000, Kota Kinabalu, Sabah, Malaysia

• Carries-out marketing strategies in promoting the company’s product.
• Conducts product presentations to clients.
• Meets established marketing targets and maintains compliance with established reporting structure.
• Reception duties includes answering phones, booking appointments and meeting and greeting clients
• Undertake duties such as data entry and other errands for the office as required
• Prepares business correspondence & performs general administrative duties.

November 2007 – August 2009

Senior Recruitment Associate

Sutherland Global Services Philippines Inc.

Building-B Luisa Complex, Jacinto Extension., Davao City

• Certified English Language interviewer
• Extensive experience with high volume recruitment responsibilities.
• Participates in recruitment, interview and selection of candidates for various levels of position openings.
• Meets established hiring targets and maintains compliance with established reporting structure.
• Source, screen, evaluate and selects candidates through a structured recruitment process designed to obtain best candidates.
• Informs applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company policies, promotional opportunities and other related information.
• Ability to handle volume recruiting in a fast-paced, structured environment and adhering to strict deadlines.
• Conducts employment advertising campaigns and programs by developing and managing a network of recruitment and referral resources including but not limited to networking with schools, colleges, minority organizations, government employment services, other employers and professional associations.

June 2006 – September 2007

Administrative Assistant cum Customer Service Officer

Valore Incorporated

15/F Landco Corporate Centre J.P. Laurel Ave., Davao City

• Reception duties includes answering phones, booking appointments and meeting and greeting clients
• Receives inbound calls from customers and renders excellent customer service.
• Attends to customer inquiries/feedback on issues relating to consumer sales.
• Undertakes duties such as data entry and other errands for the office as required
• Responsible for providing administrative and secretarial support to senior management executives.
• Receiving, distributing & issuing mail and correspondence.
• Gathering data and compiling various reports for management.
• Assists in recruitment activities.

October 2004 – April 2006

Customer Service Associate

Hinduja Telecommunications Media Technology (HTMT)

Formerly Customer Contact Center (C3)

#86 E. Rodriguez Ave., Brgy. Ugong, Quezon City

• Receives inbound calls from credit cardholders and renders excellent customer service calls for a financial account.
• Process account maintenance requests, card activation, payments, disputes and card replacement requests.
• Answers customer inquiries/feedback.
• Objectively and systematically analyze the situation and propose resolutions to achieve win-win situation.

November 2003 – May 2004

Data Analyst

Commission on Elections (COMELEC)

Palacio del Gobernador, Intramuros Manila

• Encodes personal information of voters using the Data Capture System which involves capturing of biometrics intended for the VRR (Voter’s Registration Record) or Voter’s ID.
• Data editing of both validated and newly registered voters.
• Prepares consolidated reports on received, sorted, verified and dispatched VRRs,  EDCVLs (Election Day Computerized Voters List),  PCVL (Provincial Computerized Voters List) for the election.
• Receives, sorts, and verifies printed VRRs, EDCVLs and PCVLs and checks data for errors. Distributes workloads to co-employees.

January – April 2003

On-the-Job-Trainee

Malayan Insurance Company

Binondo, Manila

• Tasked to do clerical works such as encoding and file management.

 Education
2000 – 2003                   Philippine Women’s University        Taft, Manila

Bachelor of Science in Information and Computer Science

1996 – 2000                     Agape School                                     Cotabato City

1990 – 1996                     Agape School                                     Cotabato City

Other Related Studies

Cisco Networking Academy Program (CNAP)

2 Semesters (2002-2003)

Philippines Women’s University
Top Skills

• BOSH Certified
• Employee Relations
• Performance Management
• Recruitment / Talent Acquisition
• Interviewing
• On-boarding
• Conflict Resolution and management
• Decision Making
• Team work and collaboration
• Reports Generation
• Training Modules Preparation
• Policies and procedures formulation
• Customer Service & Call Handling Techniques
• Proficient in Microsoft Office Applications; Adobe Photoshop
• Internet Savvy
• Excellent written and oral English
• Basic PC Troubleshooting

Trainings and Seminars Attended
August 31, 2018

Employers Orientation for Persons with Visual Impairment

“Career Connect 2018”

Resources for the Blind. Inc.

Royal Mandaya Hotel, Davao City

June 11 – 15, 2018

Basic Occupational Safety and Health (BOSH) Training Course

Department of Labor and Employment

Occupational Safety and Health Center

El Bajada Hotel, Bajada, Davao City

May 16 – 17, 2018

Training on Emerging Health Issues in the Workplace

Occupational Safety and Health Center

The Regency Inn, Davao City

December 7 – 8, 2017

Intro to Lean

Globe myBusiness

Quimpo Boulevard, Davao City

November 9, 2017

HR Day – “XYZ: Recruiting Talents Across Different Generations”

Jobstreet.com

Seda Abreeza, Davao City

October 21, 2017

Leadership Development Training – Module – 1

Next BPO Solutions, Inc.

Quimpo Boulevard, Davao City

May 6, 2017

Team Building Seminar Workshop

“Building and Empowering a Better Team”

PSGTC Training Services

Green Banana Business Hotel, Davao City

August 24, 2016

HR Day – “Staying Competitive in a Candidates’ Market”

Jobstreet.com

Seda Abreeza, Davao City

June 9, 2009

WHO Training for Sups and Team Leads

Sutherland Global Services Phils. Inc.

Building-B, Luisa Complex, Jacinto Extension, Davao City

November 12-14, 2008

Customer Service Training

Leadership Development Training

Sutherland Global Services Phils. Inc.

Building-B, Luisa Complex, Jacinto Extension, Davao City

September 24-26, 2008

Support Services Management Development Program

Philippine Leadership Learning Team

Sutherland Global Services Phils. Inc.

Building-B, Luisa Complex, Jacinto Extension, Davao City

May 22, 2006 – June 16, 2006

Finishing Course for Call Center Agents

JIB e-Academy and Solutions

Mabini St., Davao City

References
Mrs. Rowena Kimpo

Administrative Officer

Next BPO Solutions Inc.,

Davao City

+63925-858-8674

Mr. Rudolph Leong

Team Manager

Pearl Media Phils.

Ortigas Center, Pasig City

+63917-843-3653

Mr. Mahesh Balakrishnan

Recruitment Manager

Sutherland Global Services Phils Inc.

Jacinto Extn., Davao City

+63917-865-1282