Antonette Martha B. Abella
Blk 2, Lot 14, Sta. Elena Village, Antipolo City
0967-280-1334
[email protected]

Professional Summary
Experienced Service Delivery Administrator with a demonstrative history of working in the manufacturing and customer service industry. Personable and professional under pressure.

Work Experience

July 2013 – Present Service Delivery Administrator, Specialist 2 at Vertiv Corporation
formerly known as Emerson Network Power
7th Cybergate Plaza Edsa, Mandaluyong City

April 2011 – May 2013 Hotel Reservations Specialist at Aegis People Support
Rockwell Business Center, Ortigas Pasig City

January 2010 – March 2011 Travel Associate at IBM Daksh
IBM Building Shaw Boulevard, Pasig City

August 2006 – March 2008 Market Research Associate at ICT GROUP PHILIPPINES
ICT Building, Riverbanks mall Marikina City

Educational Background

2017 – 2018 Spanish 1 / Spanish 2
University of the Philippines Diliman
Roxas Avenue, Diliman, Quezon City

2003 – 2007 Bachelor in Advertising and Public Relations
Polytechnic University of the Philippines
Sta Mesa Campus, Sta Mesa Manila

Seminars Attended

Six Sigma Certified ( Yellow Belt )

May 13, 2014 The 7 Habits of Highly Effective People
Emerson Network Power
Cybergate Plaza, Edsa Mandaluyong

March 17-18, 2014 Collaborating for Success
Makati City

Skills
● Customer interface expertise
● Strong problem solving aptitude
● Customer service award
● Exceptional communication skills

Computer Applications

● Microsoft Office
● Sharepoint
● Adobe Photoshop
● Citrix

I hereby certify that the above information are true and correct from the best of my knowledge.

ANTONETTE ABELLA
Applicant