Aprilyn Allaga Cungihan
17 corner bautista st. ,taguig city
Benguet, Philippines 1632
Cellphone No.: +639060026308
Email Add: [email protected]
Current Location: Philippines
Availability: I can start for work as soon as possible.
PERSONAL DATA
Age: 26
Date of Birth: Apr 9, 1993
Gender: Female
Civil Status: Single
Height: 148 cm
Weight: 52 kg
Nationality: Filipino
Religion: Christianity – Catholic
Permanent Address: 17 corner bautista st. , taguig city
Benguet, Philippines
WORK EXPERIENCE
I have been working for 1.9 year(s).
1. Position: customer service representative
Duration: Nov 2017 – Nov 2018 (1 yrs)
Company: convegys/concentrix
Company Industry:
Location
Country Philippines
Department:
Job Description:
2. Position: customer service specialist
Duration: Sep 2016 – Aug 2017 (0.9 yrs)
Company: Alorica
Company Industry: Call Center / IT-Enabled Services / BPO
Location Lipa city Batangas
Country Philippines
Department: customer service specialist
Job Description: Customer service representatives help customers with complaints and questions, give customers information about
products and services, take orders, and process returns. By helping customers understand the product and
answering questions about their reservations, they are sometimes seen as having a role in sales.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that we can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
EDUCATION
Highest Education Second Highest Education
Education Level: College Level (Undergraduate) High School Diploma
Education Field: Business Studies/Administration/Management
Course: entrepreneurship
School/University: Saint Louis University Kakiduguen National High School
Location: Baguio City Nueva Vizcaya
Date: Jun 2012 – Dec 2015 Jun 2006 – Mar 2010

Skill Level of Proficiency Remarks
1 computer literate, good
at public soeaking, can
cook
3 – Average I am willing to undergo training. I can multi task, can work without supervision.
LANGUAGES SPOKEN
Language
Proficiency Level
(5=Excellent;
1=Poor)
1. filipino 5
2. english 3
AVAILABLE DOCUMENTS
Passport
Number: P6194314A Expiry Date: Feb 26, 2028
Place of Issue: Baguio Date of Issue: Feb 27, 2018
NBI
Number: 07860401 Expiry Date: Jan 21, 2020
Type: Local
REFERENCES
Arianne Abenojar Team Manager
Convergys/Concentrix
Tel.No.: +639063190084
Email: [email protected]
Relationship: team leader