Career Profile   A highly qualified Information Technology manager with more than thirty years of experience in the IT Industry.  Have experience in Software Development, Quality Control, Continuous Process Improvement, as well as Business Continuity Planning and Data Privacy. Possess good communication and problem solving skills.

Objectives         Gain employment in Data Privacy compliance or Software Development Management related work.

Summary of

Qualifications       Information Technology professional with extensive experience in application maintenance/development, BPO Operations, project management and data/voice network infrastructure planning. Result-oriented and effective leader with proven ability to deliver projects on time. Intimate knowledge of software development lifecycle from concept to finished product. With hands-on experience on requirements definition, writing specifications, analyze/mitigate risks, estimate budget and develop project schedules, define and improve processes, and design database schema.

·       Currently working as Data Protection Officer and developing the Business Continuity Plan of RealPage Phils, Inc. Prior to his current role, he was also a Product Development Manager, where he managed a team of Software Business Analysts, Developers and Quality Analyst Testers, who developed new features and maintained the existing Products of RealPage.

·       Worked as a Project, Delivery and PMO Manager at Ayala Systems Technology, Inc. (ASTI), an IT solutions company providing Offshore Software Development, Offshore Testing and Maintenance and Infrastructure Services. As such, involved in Offshore Development, Testing and Maintenance. Also, assigned as IT Manager for 1-year and successfully implemented ASTI’s BCP when a fire broke down in their office location.

·       Worked as Project Manager at Cevera Technology Group, an IT outsourcing company. As such, managed external Application development projects in the Philippines and in North America.

·       Worked as Project Manager at Total Information Management Corp (TIM), a technology services company providing full range of IT solutions for some of the Philippines largest enterprise.

·       Worked as Call Center and Systems Consultant at Spiderware, Inc, specializing in Web development/hosting and Call Center Solutions. As such, gained experience on Call Center Operations Management, as well as on Voice Technology and Call Center System Application

·       Worked as a Manager in the Manila Solution Center of Accenture, specializing in information consulting and systems development. As such, managed Application development projects, as well as a team of System and Network Administrators. Also worked on Project team’s Business Continuity Plan.

Prior to Accenture, had also worked in Arabian Computer Projects Ltd. (ACP), Japan Computer Center Philippines (JCCP), Optimum Technology Resources Corporation (OTRC), and Computer Engineering Corporation (CEC) involved mostly in the development of Financial application programs under the UNIX and PC-DOS environments.

Employment  / Experience

Sept 2011 – Present           RealPage, Inc

Ortigas Center,  Pasig City

Data Protection Officer, BCP Manager, and Product Development Manager

As Data Protection Officer (DPO) :

·       Currently, assessing the existing Data Processing Systems of RealPage’ compliance’ to Philippines’ Data Privacy Act of 2012, which covers the protection of personal information of Filipino citizens.

·       Promoting awareness of the Data Privacy Act of 2012 and the rights of the Data subjects

As BCP Manager:

·       In-charge of developing a Business Continuity Plan for the Philippine Operations.

·       Conducted Business Impact Analysis for all critical functions of Business Units, as well as Philippine Support teams.

As Product Development Manager:

·       Managed day-to-day  operations  of BI/Data, RealPage Exchange, DevOps  and Marketing Dev teams

·       Defined  Development  Team Metrics to measure performance  of the team

·       Continuously provides Career Counseling to Engineering Team members

July 2007 – Sept 2011           Ayala Systems Technology, Inc.

Makati City, Philippines

Service Delivery/Project Manager/Infrastructure Support Manager

·       Managed Infrastructure  Support Team of Ayala Systems

·       Managed Production Support and Application Maintenance team for a Telecom  company Tier 1 application.

·       Managed Offshore  Development  projects for a Japanese  bank using agile approach.

·       Defined  and institutionalized processes to improve  productivity  and quality of software development  products and projects.

·       Defined  processes on how to implement Document Management System, Version Control and Issue Management  tool.

·       Conducted Process Audit on Ayala Systems Software Development projects to ensure process compliance

·       Developed  and provided  metrics and quality review  to senior management  team, i.e Issue Resolution, Review  Effectiveness,  Schedule and Budget Metrics

·       Initiated effort  to conduct gap analysis between the existing projects delivery  processes with CMMI standards

.

February 2007 – June 2007         TIM Corporation

Makati City, Philippines

Project Manager

·       Managed System Integration  project for a government   Office System Automation project, which will implement an online Human Resource and management  Information  System HRMIS,  and Back Office Portal and Office Communication  and Messaging System (OCMS).

August 2005 – January 2007        Cevera Technology Group

Makati City, Philippines

Project Manager

·       Managed infrastructure  setup for Cevera’s  new project expansion office.

·       Managed and defined  processes for Cevera’s  back -end processing projects (BPO), i.e. Data encoding/analysis  and Application Maintenance, and introduced the use of Project Metrics to measure productivity  and quality of work.

·       Managed Cevera’s  other web application and Lotus Notes development project from gathering user requirements,  coding/unit  testing, integration test, system test, and implementation.

November 2003 – August 2005        Spiderware, Inc

Quezon City, Philippines

Systems/Call Center Independent Consultant

·       Researched  and evaluated  the best CRM Solution for an Outbound Call

·       Center.

·       Installed and implemented  Five9’s  hosted CRM/Dialer  software for a

startup Call Center.

·       Managed the Operations  and IT group of a startup Call Center.

·       Defined  and implemented  office policies, procedures,  metrics, and processes.

·       Monitored telemarketers’ productivity.

·       Developed  Business proposal  to prospective  Call Center investors.

·       Designed a Sales Order System used to monitor the productivity  of the

Telemarketers  in terms of sales and its quality.

April 1994 – July 2002         ACCENTURE

Makati, Philippines  and Minnesota,USA

Manager

·       Managed day-to-day UNIX and NT systems activities such as general system support that led to a 99.9% uptime of the development environment with more than 100 users working in 2 locations, Minneapolis and Manila.

·       Developed Project’s Hardware Capacity and Business Continuity Plan.

·       Setup,  managed   and  developed   System   Test   procedures   for  Passenger Revenue Accounting Software’s System Test environment in Manila which was used by developers and testers in 4 different locations i.e. Manila, Minneapolis, Australia and New Zealand.

·       Managed and monitored productivity of an offshore team of 12 application developers  for Passenger  Revenue  Accounting’s  continuous  software improvement   using  productivity  metrics,  i.e.  budget,  schedule,  quality  and overtime metrics.

·       Proposed  training  and  team  building  activities  to  improve overall team and employee performance.

·       Proposed development process improvements, conducted code reviews for functional accuracy, adherence to programming standards and code efficiency that minimized errors and defects.

·       Managed and implemented Y2K bug fixed for an Airlines Revenue Accounting software,  which made the software Y2K compliant  2 months prior to January 2000.

·       Developed  programs  in C Language,  prepared  potential  test conditions  and data, and conducted unit tests.

March 1992 – Oct 1993          ARABIAN COMPUTER PROJECTS,LTD

Riyadh, Saudi Arabia

Analyst/Programmer

·       Designed and developed a standard bi-lingual General Ledger System which was designed to run in PC/DOS, LAN and AIX platforms.

July 1990 – Dec 1991                JAPAN COMPUTER  CENTER

Makati, Philippines

Analyst/Programmer

·       Conducted Training in UNIX Fundamentals and C Language.

·       Developed a standard Medical Report Inquiry and Billing System.

·       Developed a Student Information System.

April 1989 – April 1990          OPTIMUM TECHNOLOGY  RESOURCES

Makati, Ph ilippines

Analyst/Programmer

·       Maintained application programs for Optimum’s in-house General Ledger System using Informix 3.3 and C Language under the UNIX environment.

Sept 1984 – March 1989         COMPUTER  ENGINEERING  CORP.

Makati, Philippines

Analyst/Programmer

·       Developed different accounting systems and Materials Requirements Planning System for CEC’s in-house System and clients.

Technical

Experience

Education

Interest

Applications:

Property Management, Airlines Revenue Accounting System, Predictive Dialer and CRM, Embedded Payment Application, Payroll System, General Ledger System, Accounts Receivable,  Materials Requirement  Planning System

Hardware:

Windows Server, Sun Server, NT Server

Environment:

VMWare, Client Server,  UNIX,  Solaris, Windows OS, Verix

Packages:

OneSite Property Management Products, Passenger Revenue  Accounting (PRA) System, Softpay Embedded Payment

System, Five9 Predictive Dialer and CRM

Languages:

Working knowledge of Informix  RDBMS, Dbase/Foxpro

Proficient in Unix scripting, C Language  and Sybase SQL,MS SQL

Other Software:

Proficient in Microsoft Office, Visio, MS Project, MS Access.

Working knowledge on Project Workbench, SalesForce, Jira, TFS and Remedy

1978 – 1983                         De La Salle University, Manila, Philippines

B.S. Industrial Management Engineering

Basketball, Bowling