AY T. GUIA
MOBILE:
+971561989125
Email:
[email protected]
ABOUT ME
A reliable, capable and enthusiastic person, who is able to take on the management and coordinating duties of any leadership role, developing and
motivating team to do better and to drive continuous improvements across a range of work activities. Currently looking to join suitable organization that rewards hard work and offer good opportunities for career development and growth alongside with achieving company goals.
PROFESSIONAL OBJECTIVES
*To enhance my acquired knowledge and skills towards career advancement in the field of customer service and sales with applied business development and marketing expertise.
*To succeed in an environment of growth and excellence and earn a job which provides self- satisfaction and development and help me to achieve organizational goals
EDUCATIONAL ATTAINMENT
BACHELOR OF SCIENCE IN BUSSINES MANAGEMENT
San Pablo Colleges (2009 — 2010)
CERTIFICATE COURSE IN CAREGIVING
MSC Institute of Technology (2004 — 2005)
EMPLOYMENT BACKGROUND
Let’s GO Gym -Al Reem /Al Ain Branch
Membership Consultant September 1-2018 – Present
 Responsible for generating external sales of fitness membership to prospective members.
 To Increase the revenue of the business through achievement of present membership targets.
Carrefour Hypermarket-Al Ain City UAE
After Sales Service (Customer Service) January 2014-August 2018
 Responsible with the returned and exchange policy and procedure.
 Communicate to all suppliers through follow-up calls and mailings.
 Maintain accurate files of all documentation needed.
 Attending all customer complaints in regards with appliances
orders, deliveries, follow up’s etc.
 Conserve all customers with the excellent wow experience
Toby’s Sports & Hobbies/Adidas Phil.
Sales Associates /Cashier/Store Supervisor September 2010-January 2014
 Assist customers in product selection
 Responds with product inquiry and other clientele concerns
 Keep a check on the inventory, sales goods, increase sales
and the profitability of the store,
 Responsible for over-all supervision of personnel assigned in
the branch monitoring and review sales performance of the store.
SUMMARY OF SKILLS
Supervisory and Leadership skills
Adept knowledge in Customer Service
Cost control and forward planning
Cashiering and Monitoring
Food preparation and services Communication & Technical skills
Skills and knowledge in MS Office applications Humanizing positive relationships with clients