WORK EXPERIENCE

Google Cloud Support

Google

December 2018 to April 2018 (Present)

I am currently working as Google Support for G Suite. I was recognized for having 50 CSAT(customer satisfaction) for month of March alone, thank Heavens. Quiet accomplishment for a newbie. I can adopt to any Job. This is easy for me, I have been through worse, poverty and what not.

Uber Driver

Uber-

July 2016 to December 2017

I drove for Uber for almost a year. I had to resign from IngramMicro, as my wife’s schedule was changed, she works with IngramMicro as well as Quality Data Analyst.

Designated Support Rep

Ingram Micro-

August 2014 to July 2016

I worked for Ingram Micro as the only direct contact here in Manila, my counterparts are located in Buffalo, NY. Basically, IngramMicro is the largest Technology Distributor, I am on the POS side (Point of Sale). I am fix everything post sales. Something new to me, but I was able to help up to 6 counterparts in Buffalo.

Tech Support Representative

West Contact Services-

May 2011 to July 2014

I resign from the Sykes as it moved to a far location. I worked as Tech support rep as well for Comcast. We troubleshoot Internet/phone and TV issues. We also do up-selling, for example, if customer does not have Internet and has TV and phone, we offer them Internet, and vice versa. Was top 2 seller at one time.

Tech Support Representative

Sykes Asia Marketing-

November 2007 to April 2011

I worked as Tech support rep. We fix issues with Audio/Video product for Panasonic like home theater systems, Tv’s, Dvds, VCR’s and what not. We cater American customers via phone calls.

Market Vendor

Family-

June 2001 to October 2007

I was a market vendor for my Grandma. Basically, I wake up at 4am in the morning, go to the market, by vegies, eggs, all dry goods you can imagine. Go back home at 6 am, prepare to sell the goods. Close the store at 12noon, re-open at 3:30pm, close at 8pm. Me and my brother do this every single day. No day off for years. That is how tough my life was.