Artion Marra
Jumeirah Beach Road, Dubai T: 0585808007 E: [email protected]
Summary
Healthcare Operations Manager with strong financial background, highly experienced in cost effective
management and performance optimisation. Great network and relationship with physicians locally
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Experience
American Hospital Dubai – Business & Operations Manager Dec 2018- Present
• Direct responsible for 65 staff in operations, KPIs in budgeting, PNL & compliance with DHA regulation
• Developed clear reporting system, KPIs and action plan for all staff reporting directly to myself
• Exceeded the financial target at the main hospital with 9% total revenue 690M, exceeded the
financial target at Dubai Media City Clinic with 3% total revenue 11M AED
• Led and implemented the 4 years strategy for improving the volume of surgical procedures, referrals,
recruitment planning and cost reduction of surgical and non-surgical consumables
• Conceptualized and implemented the American Hospital Loyalty and VIP card that achieved 17500
registrations from corporate clients within 3 months with 9.5% conversion rate
Orthosports Medical Center –Operations Manager Dec 2016- Dec 2018
 Led the relocation process to a bigger facility by implementing all policies & procedures, recruitment
planning, healthcare regulation compliance, health insurance agreements and patients records (HIS)
 Re-negotiated the contracts with affiliated hospitals for surgical procedures by improving the revenue
with 18% during 2018 more than the previous year from orthopedic surgeries
 Achieved the highest revenue in 20 years of business in 2018 and exceeded the KPIs with the
relocation by reaching the breakeven point operationally within 8 months from opening
 Signed important collaborations locally and internationally with brands such as Red Bull, Al Wasl
Sports Club, National Swimming, DEWA, ESAAD, AL SAADA and Customs and Free Zone Authority.
Burjeel Hospital Abu Dhabi – OPD Operations Manager Sep 2014 – Dec 2016
 Managed a team of 58 personnel and led daily clinical activities, patients complaints and suggestions,
insurance rejections, approvals for surgical procedures and strictly monitored the stock and supply
 Direct responsible for patients volume KPIs & compliance with the policies and procedures
 Led the JCI accreditation process & inspection in Out-patient department in 2016 (achieved 98/100)
 Conducted regular trainings and informative sessions to all staff clinical and non-clinical
 Coordinated the implementation of the shoulder upper limb unit on time and on budget in 2015 and
established clear referral system between 2 separate orthopaedic units
American Hospital Albania – Hospitality Team Leader Apr 2013 – Sep 2014
 Responsible for customer care training & development of 80 personnel in 3 different hospitals/clinics
 Reduced the admin & clinical errors and increased the patient safety by monitoring and complying
strictly with the policies and procedures of the organisation and health regulation.
 Optimized patients’ satisfaction and reduced the complaint rate significantly
 Created a great team spirit and cooperation between all staff by initiating team building and activities
Everest IE – Financial Analyst July 2012 – April 2013
 Provided support to affiliated divisions in regards to monthly and quarterly closings of the books
 Analysed corporate and consolidated monthly results for operating segments
 Delivered training focusing on monthly close, forecasting and business activities
 Audited work in process balances, reviewed raw material, labour and subcontracting transactions
 Invoiced all division sales approximately 1000,000 $/month
Bachelor of Finance – Accounting, Tirana – 2009 – 2012
MBA Candidate 2020 – 2022