BOB MHTULISI GUMBO
? 00263775484711
? 6 wessex drive mablereign, Harare,Zimbabwe.
08 January 2020
Dear Sir/Madam
I write to express my interest for the position presented by your organisation. I am a Bachelor of Commerce honours Degree graduate who specialised in Tourism and Hospitality Management. In addition, I am in possession of a marketing qualification specialised in Internet marketing, Marketing 1 and Public Relations.
My area of interest is on guest relations, marketing and food service delivery. I am also keen to learn other operations within the hospitality industry. I am particularly interested in the opportunity presented by Costa Cruises because it presents a multi-cultural environment to meet with different people. This gives me exposure and keeps me abreast with the ever-changing international tourism trends.
I have gained experience in the tourism industry as part of the Zimbabwe Tourism Association and as a food service entrepreneur. In these positions, I have successfully engaged with customers, operators and investors, putting my innovative ideas, communication skills, public relations, customer care and problem solving skills to good use. I am therefore confident that my academic background, business knowledge and professional experience presents the much needed credentials for me to be considered for these positions.
I am extremely impressed with the company’s reputable name and approach to customer service delivery. I would therefore appreciate the opportunity to interview with your company for the available positions.
Please find enclosed my resume and photograph for your review. For further communication, I can be reached on my cell +263 775484711 or email: [email protected].
I enthusiastically look forward to hearing from you soon.
Thank you for your time and consideration.
Yours Sincerely
Bob M. Gumbo
Assistant Guest Relations Officer.
handled customer queries.
Marketing hotel operators around the destination.
Contacting and negotiations with suppliers.
dealing with the inflow and outflow of operators licenses.
Handled all outgoing and incoming calls.
delivering the purchasing and procurement of office supplies.
Generation of work reports.
Reviewing hotel operations on periodic bases.
Hands on deck hotel experience (front office, housekeeping, food and beverage).