Current Address: 108 Zone Sibuyas St. Brgy. Paknaan Mandaue City
Email Address: [email protected]
Mobile No.: (+63) 9612742633
Passport No.: EC82693200

CAREER OBJECTIVE:
To achieve high career growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world that will utilize my extensive knowledge Interpersonal skills and significant expertise in customer service

KEY QUALIFICATIONS:

• customer service experience
• professional, team player, resilient
• pleasing personality
• ability to multitask
• ability to connect with people and address customers unstated needs
• competent at managing responsibilities in a high-volume atmosphere
• proven ability to identify, analyze, and solve problems
• have good business ethics, excellent communication skills and interpersonal skills
• persuasive, customer-oriented and attentive to details
• able to work under minimal supervision
• ability to be flexible, adaptable at work
• willing to work in swap schedules, holidays and extensive working hours
• Proficient in Microsoft Office (such as Word, Excel and PowerPoint) and Internet Applications

EMPLOYMENT HISTORY:

JP MORGAN CHASE & COMPANY
Customer Service Representative (Fraud Specialist for Credit Card Services)
8th FL JP Morgan Bldg, Jose Maria del Mar St, Lahug Apas,
Cebu City 6000 Cebu Philippines
March 04, 2016- January 16, 2019

TELEPERFORMANCE
Customer Service Representative (Fraud Specialist for JP Morgan Credit Card Services)
10th FL Teleperformance Bldg, Cebu IT Park, Inez Villa St, Apas,
Cebu City, 6000 Cebu Philippines
January 22, 2015- March 03, 2016

Job Description:
• Maintain and keep credit card account information confidential, safe and secured
• Verifying customers with security questions that only true card holder should be able to answer before releasing personal or account information
• Assist customers on reporting fraudulent transactions on their chase credit cards
• Contact customers and alert them for potential or suspected fraudulent activities
• Do outbound callback for customers for skip verification, customer satisfaction and satisfaction of suspicions
• Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Share achievements and takeaways to colleagues to achieve same goal
• Monitor standing from time to time to make sure all criteria are met and keeping up with the metrics
• Making sure to pass all areas of scorecard and metrics to earn compliments, pay raise and promotions

FIVE KEYS ACHIEVEMENTS:
• Doing the right thing
• Own the Customer Issues from start to finish
• Exceed the expectations
• Always be courteous and professional
• Build lasting relationships

IMS-PHILIPPINES OF FEDERAL FINANCIAL GROUP
Marketing Sales Representative/ Call Center Agent
Lavache Bleue Incorporated
Unit 1002-C 10th FL, Keppel Tower
Cebu Business Park, Cardinal Rosales Ave,
Cebu City, 6000 Cebu Philipines
March 15, 2013-Jan 03, 2014

Job Description:
• Does appointment setting: set appointment with clients to attend for a webinar for insurance/ sales agents and sign up FFG Insurance job opportunity; closes solid appointments into sales via phone calls, around thousands of outbound calls per shift; provides outbound customer service; satisfies customer queries and concerns and maintains good image for the company by applying the elements of building positive rapport with different types of clients over the phone

ORIX METRO LEASING AND FINANCE CORPORATION
Intern (On the Job Training)
Door 2C, 4/F Metrobank Plaza, Osmena Blvd.,
Cebu City, Cebu Philippines
July 2014 – October 2014

Job Description:
• Telephone Operator
• Data entry and record keeping
• Maintains correct filing system, makes important reports
• Maintains cleanliness and organization in the office files
• Scan important documents to different branches
• Photocopy Documents to update company/enterprise profiles

WEALTH DEVELOPMENT BANK
Intern (On the Job Training-Compliance Department)
Taft Financial Center, Cardinal Rosales Ave.
Cebu Business Park, Cebu City
Nov 2013 – March 2014

Job Description:
• Maintains correct filing system, makes important reports
• Call out different branches all over the philippines to update sending of reports on time for bank compliance
• Monitor compliance reports of branches
• Maintains cleanliness and organization in the office files
• Remind officer of schedule for compliance reports to be submitted
• Record date and time of submission of reports per branch via system

EDUCATIONAL ATTAINMENT:
Bachelor of Science in Business Administration Major in Financial Management
University of San Carlos
Pantaleon del Rosario Street Cebu City 6000 Cebu Philippines
S.Y. 2009-2014

PERSONAL INFORMATION:
“go confidently in the directions of your dreams, live the life you have imagined” –Henry David Thoreau
Age: 27
Gender: Female
Civil Status : Single
Birthdate: May 05, 1991
Birthplace: Lanang Agdao Davao City
Height: 164 cms
Weight: 104 lbs
Nationality: Filipino
Religion: Roman Catholic
Language: American English, Tagalog and Cebuano

CHARACTER REFERENCE:

Rhea Papas
Manager, JP Morgan Chase & Co.
8th FL JP Morgan Bldg, Jose Maria del Mar St, Lahug Apas,
Cebu City 6000 Cebu Philippines
Contact No.: (032)-401-9700; (+63) 917 323 3799 Email: [email protected]

Jenelyn Lasaga Rigonan
New Accounts Teller, Philippine National Bank
Lot 3 Blk 13 Archbishop Reyes Ave, Cebu City, 6000 Cebu
Contact No.: (032)-232-2786; (+63) 917 895 2243 Email: [email protected]

Andrew Emerson Villanos
Chief Director of Operation, IMS-PHILIPPINES OF FEDERAL FINANCIAL GROUP
Lavache Bleue Incorporated, Unit 1002-C 10th Floor, Keppel Bldg.,
Cebu Business Park, Cebu City, Philippines 6000
Contact No.: (032)-233-3925; Email: [email protected]