MY CURRICULUM VITAE

NAME                                    :           BUGEMBE HENRY TITUS

DATE OF BIRTH                  :           15TH.05.1996

SEX                                        :           MALE

MARITAL STATUS              :           SINGLE

NATIONALITY                    :           UGANDAN

PHYSICAL ADDRESS         :           MUTUNDWE

CONTACT DETAILS           :           +256 757 053 140

+256 781 242 305

EMAIL                                   :           [email protected]

PERSONAL PROFILE

A sincere, dedicated, self-motivated and customer service oriented person with a successful background in the delivery of exceptional customer service and committed to the delivery of high service standards, encouraging collaboration, satisfaction, with proven ability to work towards targets.

CORE SKILLS

·         Multi-line phone systems

·         Room key management software

·         Leadership skills

·         Complaint handling
·         Marketing skills

·         Microsoft office (word, excel, power point)

·         Written and verbal communication

·         Problem solving
WORKING EXPERIENCE

TRAINEE,

Buganda Heritage & Tourism Board (May 2019 – July 2019).

Key responsibilities and achievements:

·         I booked reservations for individuals, families and groups as required.

·         Communicated guests’ requests and complaints to the appropriate departments.

·         Provided brief information about Buganda’s historical sites as well as giving prices for different tourist packages to visitors who made inquiries at the reception.

·         Participatedin finding exhibitors that would be willing to exhibit in the Buganda Expo 2019, through selecting and delivering letters to them and the turn up was good.

·         Assisted in calling to Embassies, corporates companies, government officials as well as individuals that were invited as special guests to different occasions of the Buganda Expo 2019.

·         Guided tourists, both local and foreign at Bulange site through providing hints about history of the building, the kingdom’s culture, ethics and system of rule, among others.

HEAD RECEPTIONIST,

Macsedo Resort Hotel(August 2017- April 2019).

Key responsibilities and achievements:

·         I trained all receptionists and trainees in the building in company procedures and policies.

·         Planned the duty rotor for receptionists regarding working hours and off days.

·         Resolved all complaints and problems of the guests during check in and refer general ones to the manager.

·         Monitoring the reservation of rooms allocated rooms and made necessary arrangements for the group guests.

·         Managed working relationship with other hotel departments and ensured that co-operations with the front office were vital.

·         Arranged weekly and monthly meetings with receptionists to plan where improvement is needed for better results.

RECEPTIONIST,

Macsedo Resort Hotel(July 2016-July 2017).

Key responsibilities:

·         Greeting and welcoming guests, providing them with a positive, first impression at the hotel.

·         Issuing room keys and assigning rooms to the guests.

·         Complying with procedures, rules and regulations keeping safe and clean reception area.

·         Answering inquiries over telephone and also notifying guests about visitor arrival.

·         Providing exceptional guest service as a receptionist among other duties.

EDUCATION BACKGROUND

YEAR
INSTITUTION
AWARD
2017-2019
Metropolitan International University
Diploma In Tourism And Hotel Management
2014-2015
Mityana Trinity College
Uganda Advanced Certificate Of Education
2010-2013
Mityana Trinity College
Uganda Certificate Of Education
2002-2009
St. Noah Kiyinda P/S
Primary Leaving Examination.
 

LEADERSHIP BACKGROUND

YEAR
INSTITUTION/ORGANISATION
POSITION
AWARD
Aug 2017- 2019
Metropolitan International University
Class Representative
C/O
Aug 2017-April 2019
Macsedo Resort Hotel
Head Receptionist
Certificate Of Appreciation
December 2016
Macsedo Resort Hotel
Best employee and receptionist
Certificate Of appreciation
Feb 2014- Feb2015
Mityana Trinity College
Head Boy
Certificate Of Merit
2015
Mityana Trinity College
Chairperson Anglican community
Certificate Of Appreciation
December 2014
Office of the President
Participant patriotism development course
Certificate of attendance
 

LANGUAGES

Mother tongue(s)
Luganda
Other language(s)
English
Language
Reading
Speaking
Writing
1.      English
Very good
Very good
Very good
2.      Luganda
Very good
Very good
Very good
HOBBIES:

·         Reading and watching news

·         Fitness exercises

·         Music

REFERENCE:

1.      Ms. Wanyana Zainab

+256 702 970 508

Mother,

Wankulukuku.

2.      Ms. Mariam Nakimuli

+256 782 608 012

Ag. Executive Director,

Buganda Heritage & Tourism Board.

3.      Ms. KatasiLucy

+256 703 656 978

Human Resource Manager,

MacsedoResort Hotel.

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I BUGEMBE HENRY TITUS certify to the best of my knowledge,that the information above is correct.