Carlo Mark A. ASEJO
Blk 3C Lot 28 Jasmine St.
Victoria Homes, Muntinlupa City
0916 631 0004
[email protected]
Working Experience

Genpact Services LLC – June 2015 to Present
Plaza A Northgate Cyberzone, Dotcom Drive, Muntinlupa, Filinvest Corporate
City,1781 Metro Manila

Green Dot (CSR)

 Ability to resolve product or service problems by clarifying the customer’s
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve customer concerns.
 Accountable for multi-tasking, as well as answer all inquiries from
specified queues when needed.
 Accurately document and report product defects outlined by members.

Paypal (CSR)

 Answer phone calls, emails, from customers and work to
resolve their queries in real time or work with the most
relevant PayPal department so it can be dealt with
appropriately.
 Proactively recommend and educate the customer about
features and benets of PayPal products in order to improve
their satisfaction and deepen their relationship with PayPal.
(Back Office)
 Complete account reviews on a variety of KYC
process by validating documents submitted by our
customers. Respond to customer KYC inquiries via
e-mail in an efficient and effective manner.
 Work assigned queues, emails, and service
requests, as well as other CIP related items on a
daily basis.
Teleperformance – April 2013 to May 2015
Santana Grove, Dr. A. Ave. (at Soreena Ave.) 1700 Paranaque City Philippines
(Sales Representative) Expedia
Expedia (CSR)
 work with customers to plan out the duration of their stay and
then send booking confirmation to guests after processing
payments.
 providing customer service support if there is a problem with
payment confirmation or issues navigating a hotel website to
book a stay.

Educational Background
2000-2005
Colegio de San Juan de Letran
151 Muralla Street, Intramuros, Manila
Bachelor of Science in Business Administration
Major in Entrepreneurship
1995-1999
Sisters of Mary Immaculate School
Fr. Domenico Masi St. Holiday Hills, San Pedro, Laguna
(Secondary)
1989-1999
Sisters of Mary Immaculate School
Fr. Domenico Masi St. Holiday Hills, San Pedro, Laguna
(Elementary)
Personal Details

Age 38
Birth date December 10, 1981
Nationality Filipino
Civil Status Married
References

Paolo Catiis
Supervisor
Genpact LLC Services
Jerry C. Tabat
Supervisor
Teleperformance

Ms. Helene P. Cortez
SRP2 Coordinator
Colegio de San Juan de Letran