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Catherine Nicolas Customer Service Supervisor

Philippines

CATHERINE DE LEON NICOLAS
Blk 59 Lot 13 Phase 7 Grand Royale Subd.,
Malolos Bulacan
Mobile No.: 09175781609
Email Address: [email protected]

WORKING EXPERIENCE:

Company: Nippon Express Philippines Corporation
Date Attended: November 8, 2010 up to present
Position: Customer Service Supervisor

Duties and Responsibilities:

1. Receive all information, inquiry and other related documents for import, export, domestic and other transaction including communication of information to internal and external customers.
2. Checks and monitors the documentation, processing and movement of cargo through coordination with counterpart up to delivery and receiving process of shipments which covers maintenance and system transactions.
3. Prepares and submits all requirements in connection to client, administration, accounting and sales matter particularly reports needed and other relevant information to be relayed.
4. Prepares inward foreign manifest to be submitted to carrier prior vessel arrival.
5. Support s the work job activities of Customer Service Assistants but not limited to documentation, monitoring and operation matters.
6. Assists in the checking of billing advice to avoid discrepancy.
7. Conducts regular sales visit to maintain business with our clients.
8. Disburses and liquidates advances for expenses related to processing of documents and cargoes.
9. Monitors the daily consumption of packing materials.
10. Performs other related jobs as required by packing materials.
11. Assist team members for operational inquiries and clarifications

Company: Kintetsu World Express (Philippines) Inc.
Date Attended: September 10, 2008 up January 9, 2009
Position: Import Assistant

Duties and Responsibilities:

12. Receive Heads up or Pre alerts from the origin or importer, inform the clients about incoming shipment.
13. Upon receive of the documents check bill of lading details against the invoice it its correct.
14. Follow-up shipping details to the origin, then prepare the Import Permit and if it’s dangerous goods request clearances from it’s department / division in order to proceed in processing of import permit.
15. Update from time to time the status of shipment to the clients.
16. Prepare all necessary reports needed by the clients.
17. Check the billing coming from the broker, remove charges which is not incurred in processing of entry and then forward to Billing department for billing purposes.
18. Prepare DHL freight collect charges check under UFS
19. Turn-over the work done to the nightshift.
20. Perform other duties assigned from time to time.

Company: Masters Brokerage Corporation
Date Attended: June 2, 2002 – September 9, 2008
Position: Import Coordinator / Tax Declarant

Duties and Responsibilities:

1. Receive Pre-alerts documents and check the completeness of imports documents such as bill of lading, invoices and packing lists and other permit needed in processing from shipping line or importers.
2. Records shipping documents and maintains an orderly file.
3. Prepares computations of duties and taxes as well as consumption entries.
4. Lodge thru SGL (Super Green Lane) entries to BOC via internet.
5. Make follow-ups on arrival of vessels from various shipping line/forwarders.
6. Coordinates the status of shipments with the clients.
7. Monitor shipments status from the processor assigned in BOC.
8. Advise the clients with the status of their shipments.

Personal Information:

Birth date: April 5, 1981
Birthplace: Batangas City
Age: 38
Height: 5’3
Weight: 120lbs
Father’s Name: Antonio de Leon
Mother’s Name: Maxima de Leon

Educational Background:

Tertiary: Bachelor of Science in Customs Administration
LYCEUM OF BATANGAS, PHILIPPINES
1998-2002

Secondary: University of Batangas
Hilltop, Batangas City, Philippines
1993-1997

Elementary: San Isisdro, Batangas City
San Isidro, Batangas City, Philippines
1986-1993

OTHER SKILLS:
Work under pressure
Computer literate (MS WORD, EXCEL, POWERPOINT, XP & INTERNET, E-mail communication)

Character Reference:

1. Name: Mr. Lee Amestoy
Marketing and Revenue manager
RCCL

2. Name: Ms. Charlot de Guzman
Casino Host
RCCL

I hereby certify that the above information is true and correct with my full knowledge and consent.

CATHERINE NICOLAS