Cezar C. Juan Jr.

#6091 Al Madinah Al Munawarah Rd., Jeddah , Kingdom of Saudi Arabia
email: [email protected]

Objective
To seek challenging profession and willing to utilize my field of interest in a growth oriented organization where ones contribution, hardwork, dedication and loyalty are recognized and valued. Bringing career advancement and security and to be an asset to my employers with my integrity and commitment to the work I handle.

Professional Skills
• Self motivated, initiative, high level of energy.

• Verbal communication skills.

• Decision making, critical thinking, organizing and   planning.

• Tolerant and flexible to different situations.

• Self-Discipline and Personal Integrity

• Sense of Responsibility and Commitment

• Organizational skills and customer service orientation

• Adaptability and ability to work under pressure

Education
Bachelor of Science in Civil Engineering
Tertiary

University of the Cordilleras (UC) formerly

Baguio Colleges Foundation (BCF)

June 1997 – May 2001

Secondary

Juan C. Laya National High School

San Manuel, Pangasinan

April 1997

Employment Skills
●  Exceptional listener and communicator who effectively conveys information verbally and in writing.

●  Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

●  Computer-literate performer with extensive software proficiency covering wide variety of applications.

●   Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

●   Proven relationship-builder with unsurpassed interpersonal skills.

●   Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

●   Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

●   Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.

●   Confident, hard-working employee who is committed to achieving excellence.

●   Highly motivated self-starter who takes initiative with minimal supervision.

●   Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate         new concepts.

Employment History
Travel Agent/ Customer Service Agent/Sales and Ticketing Staff

PHILIPPINE AIRLINES – Al Tayyar Travel Group

JEDDAH, Saudi Arabia

Oct 23, 2012 to present

●   Provide travel information, itineraries and prices.

●   Use selling techniques to promote packages and to increase               revenues.

●   Handle customer complaints.

●   Answer inquiries regarding information such as flight schedules, procedures and policies to ensure a positive travel experience.

●   Determine whether space is available on travel dates requested by customers, assigning requested space when available.

●   Make and confirm flight reservations all partners and affiliates.

●   Ensure all reservations are accurately processed within the same working day.

●   Helping passengers in checking-in their reservation using the airline websites and print their boarding passes.

●   Process flight time/date changes to all reservation issued by the                company.

●   To ensure that all the information provided by the client matches on the passport, example name, date of birth, passport expiration etc.

●   Process payments and refunds.

Travel Consultant/ Flight Reservation Agent/ Customer Care Specialist/ Hawaiian Airlines Web Support

HAWAIIAN  AIRLINES, HA

(SITEL ) Baguio City

(Jan 2007 – Jan 2012)

●       Attends to customer’s queries and resolve customer’s complaint/assist the clients in getting the best travel, hotel and car rental rates.

●        Provides clear inbound/outbound communication through telephone and excellent customer service solutions pertaining to client’s flight information and other inquiries.

●    Book flight reservations, hotel reservations, car rentals and arrange other travel plans for the clients/ informs customers about mandatory requirements covering their journey.

●        Book regular reservations and mileage reservations (Hawaiian Miles) and seeking at the same time opportunities to up-sell products and services to increase revenues.

●        Rebook Tickets/Validate Tickets.

●        Provides the highest standard customer service to all clients.

●        Provides flight/ travel information with the carrier and other partner airlines to all passengers.

●        Provides clear inbound/outbound communication through telephone and excellent customer service solutions to clients.

●        Follow through on customer issues that requires additional research in order to provide feedback and recommendations for workflow management

●        Coordinating flight schedule change to travel agency and different airlines.

●        Managing customers issues to deliver seamless service to all clients.

●        Provides assistance/ helping other clients in booking their flight reservation thru Hawaiian Airlines website.

Sales Supervisor (retail-freego jeans & shirts)

SM  Department Store

EINSCO  Co., Inc

Baguio City

(May 2002 – Jan 2007)

●  Αssisting   the needs of the customer and providing the latter

With a suitable product.

●  Ηave a friendly disposition.

●  Courteous and proactively determine the needs of the customer by

asking the right kind of questions and seeking answers

●  Prepare a variety of status reports, including activity, and

adherence to the goals

●  Develop and implement special sales activities to reduce stocks

●  Coordinate company staff to accomplish the work required

●  Communicate new products and service opportunities, special

Development, information, or feedback

●  Identify and resolve client concerns

●  Prepare presentations, proposals and sales contracts

●  Participate in marketing events

●  Coordinate shipping schedules and delivery of merchandise and

Services.

Training

● GDS Training

● Dairy Farming

Personal Information
∙    Birth date:                       February 03, 1980

∙    Age:                                  38 y/o

∙    Height:                            174 cm. / 5’ 7”

∙    Weight:                           150 lbs.