Chahat Nischal
Mobile: +918527324842✶ E-Mail: [email protected]

Project Management / Contract Management / Service Request Management / Procurement/Billing/Pricing/Customer Service/Delivery Management

ORGANSATIONAL SCAN

May’18 – Till Date Bank of America, Gurgaon
As Application Packing Engineer

Significant Highlights:

☑ Performing UAT on wrapped applications
☑ Created application packages and deployed using SCCM globally to workstations and/or servers
☑ Prioritized application packaging requests to meet hard dead-lines and Service Level Agreements (SLAs)
☑ Working closely with application owners on any or all of the application request phases until completion
☑ Repackaged applications using Adminstudio Repackager.
☑ Developed a custom install prompt used globally for user interface push deployments to enhance end user experience by allowing end users to install or defer installs
☑ Scheduled UAT work stations to business testers using Testing Scheduler tool
☑ Used SCCM to deploy the application first to the UAT environment and then to the Production environment
☑ Virtualization and troubleshooting of application installations using AppV Sequencer.
☑ Integration and troubleshooting of vendor supplied .msi installations using Wise Package Studio, AdminStudio, and Orca.
☑ Support and contribute VbScript scripting solutions.
☑ Supply application management consultation and documentation as needed.
☑ Work on Wise Package Studio (WPS) to package application for various departments of the company based on the user group specifications
☑ Work on VMWare for creating .msi, ORCA for validating purpose, and Install shield for creating .msi.
☑ Use VB Scripts and Wise Scripts to add various functionalities in packaging and to automate/schedule the tasks. Also worked on Batch files migrate them to VB Scripts
☑ Work on Various applications to build MSI packages and perform customization by using Transforms and work on Silent Installs for certain application to automate them for software distribution
☑ Work on .dll and .ocx files registration and version compatibility for packaging applications

Mar’16 – Mar’18 British Telecom, Gurgaon
As SRM Associate

Into Order Management (WAN, LAN & IPT) eDCA & SQE

☑ Receive, Add or Modify Cease requests from Account Managers and Project Managers pertaining to services which requires to be added, changed or ceased according to AIS form and Genesis.
☑ Validate the requirement and get the quotes for the particular request from the Sales Quote Engine
☑ Raise CSD for the order progression and provide it to PM and BTI Team.
☑ Coordinate with BTI team for further progress on orders
☑ Raise MPLS orders via eDCA and SQE Tool –APBR
☑ Created SOP and helped streamlining the business
☑ Supported the team member and trained the new resources on the process

Into Revenue Assurance

☑ ROC Revenue Assurance captures revenue and eliminates losses; optimizes existing investments and assets; slashes total cost of ownership; and accelerates root cause investigation by reducing dependency on IT.
☑ Worked as a bridge between supplier and Customer. Supplier charges to BT Retail and BT Retail passes on these charges to customer after adding mark-ups. In RA we find out revenue leakage in revenue system and ensure :-
o Customer is being charged for the services they are using
o Customer is getting services they are being charged off.

Oct’13 – Oct’15 Arvato Services, Gurgaon
As a Customer Service Representative (British Airways)

☑ Provided accurate and appropriate information in response to customer disputes. Addressed customer service inquiries in a timely and accurate fashion.
☑ Assisted with training of newer team members and provided leadership assistance during supervisor absence.
☑ Identified the ways of process improvement by weak points and the areas of opportunities for improvement.
☑ Coordinated and interacted with clients on several updates and send daily reports.

ACADEMIA

2017 Graduation in Arts from Delhi University.
2010 Higher Secondary from CBSE.
2008 High School from CBSE.

PERSONAL DOSSIER

Father’s Name : Ram Prakash Nischal
Date of Birth : 29st Aug 1991
Marital Status : Single
Languages Known : English and Hindi
Postal Address : FG1, 82C Vikas Puri New Delhi – 110018

DECLARATION

I hereby declare that the above details are true to the best of my knowledge and that I’ll do my best for the good of the organization.

Date:
Place: (Chahat Nischal)