OBJECTIVES
– To obtain a position at your company that focuses on transaction quality and efficiency, customer relations, professional growth and teamwork.
– To continue my career with an organization that will utilize my MEDICAL, MANAGERIAL, SUPERVISORY &
ADMINISTRATIVE skills to benefit mutual growth and success.
– Apply additional knowledge where my skills and experience can be effectively utilized for increased profitability.
EMPLOYMENT
1. Bin Omran Trading & Contracting L.L.C December 9, 2015 – Present.
Position Acquired: Corporate Medical Coordinator
2. QBS International March 13, 2015 – October 27, 2015
Position Acquired: Personal Assistant to the Managing Director
3. Transguard Group of Emirates LLC
Dubai Airport Freezone, UAE November 10, 2012 – July 1, 2014
Position Acquired: Training Supervisor – Communications Centre
4. Teletech Holdings Ltd. May 2008 – 2010
Position Acquired: Technical Support Supervisor, Customer Service Representative
SPECIAL SKILLS:
EXCELLENT COMPUTER SKILLS:
– Well versed in all kinds of Microsoft Office programs
– Well verse in operating Tally ERP 9 Software
– Well verse in operating Concept Evolution Software
EXCELLENT INTERPERSONAL SKILLS:
– Ability to negotiate thinks critically, adapt and manage change.
– Strong analytical, problem solving, decision making.
– Have strong organizational skills with ability to prioritize an often-conflicting workload.
– Effective in handling paper works, able to prioritize and manage deadlines, fast learner, goal-oriented, can perform task under pressure Independent and self- motivated.
EDUCATION
Bachelor of Science in Nursing S.Y. 2002 – 2006
University of Saint La Salle
Bacolod City, Negros Occidental, Philippines
ACCOMPLISHMENTS:
– Successfully handled diverse administrative and secretarial duties related to Medical Services Department.
– Successfully optimize the workflow procedures spread at the Main Office, sites and/or camps for BOTC and its subsidiaries – SIDRA, STROM and Al Aliya complying with ISO standards.
– Spearheading the maintenance of office systems including data management and filing.
– Instrumental in the implementation of a client scheduling program that significantly decreased scheduling time.
– Put in place a central appointments system that took information from online forms filled out by patients and allotted them a dynamic appointment number
– Prometric Passer – Grade: 53/100 Date of Exam: 11/20/2016 Valid until: 11/20/2019
-Employee of the Month – Bin Omran Trading & Contracting W.L.L, Doha, Qatar – March 2016
– Employee of the Month – Transguard Group L.L.C. – Dubai Airport Freezone, Dubai U.A.E.- July 2013 – Performance Excellence Selected from 48,285 Staffs
– Excellent skills of leadership. Multi-Cultural Staff Supervision
– Report Generation, Software Management, Project Management.
– Fluent in Business English.
– Registered Nurse – 2006
GRADUATED FOUR-YEAR COURSE IN NURSING LEADING TO THE DEGREE OF BACHELOR OF SCIENCE IN NURSING
• Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Cloud-based information delivery and storage
• Interacts with wireless, broadband, satellite, and cable companies engaged customers.
• Build loyal relationships in order to retain households, up-sell customers, and cross-sell services
• Writes and administers performance reviews for skill improvement
• Ensures employees have appropriate training and other resources to perform their jobs.
• Delivers superior customer experiences that drive shareholder value for communications and media companies.
• Schedules and coordinates appointments, meetings and events, including registration and travel arrangements as necessary.
• Transcribes drafts, proofreads and revises correspondence, memos, flyers, agendas, minutes, resolutions and policies.
• Assists in the completion of various forms, notices, press releases and other communications, which may require posting and/or publication. Organizing office documents.
• Maintaining up-to-date filing Systems/Index (physical and email) and ensure provision of accurate and up-to-date information.
• Manages schedule for the General Manager. Making all sort of travel arrangements and hotel bookings and other related matters.
• Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data; coordinating case preparation.
• Managing Petty Cash with Invoices, assisting the Accounts Department.
• Exhibits ability to constructively deal with conflict and afford effective resolutions.
• Oversee daily activities of the ground staff and ensure that the Customer Service Center operation runs smoothly.
• Ensure that all calls are properly logged and processed through the appropriate recording system.
• Ensure that all substantial information for crew and service deployment on tracking and cencon systems are submitted on time.
• Monitor the employees’ performance to improve quality and minimize errors.
• Monitor operational breaches, pending callouts and relayed to operation’s team for immediate action.
• Deal with difficult or escalated calls and handle customer complaints satisfactorily.
• Implement and ensure that the operational procedures are being followed.
• Handles the learning and professional development of an organizational workforce.
• Identify training needs of new hires, organizing training, and delivering staff training.
• Ensure a smooth changeover of relevant information, record statistics, user rates and performance levels for management use.
• Motivate and support the team to continually improve their performance.
• Deal with any lapses in discipline in an appropriate manner.
• Assist the MD.
• Screen telephone calls and visitors for MD.
• Formatting Company correspondence and documents using Company defined standards.
• Devising and maintaining office systems, including data management and filing.
• Arrange meetings and send invitation to attendees.
• Air ticket and hotel booking.
• Record, transcribe and distribute minutes of meetings, and monitor, respond to and distribute incoming communications
• Determine matters of top priority and handle accordingly.
• Assisting the G.M. in a timely manner of all communications, both written and via telephone, E-mail; compose formal business letters and proposals
• Handling all administrative and secretarial duties related to Medical Service Department to support and optimize the workflow procedures spread at the Main Office, sites and/or camps for BOTC and its subsidiaries – SIDRA, STROM and Al Aliya complying to ISO standards.
• Receive and review insurance claim requests for accuracy and completeness before processing and submitting them to the insurance broker. Follow up and manage the distribution of claim cheques.
• Works closely with other healthcare professionals to support the daily operation to ensure smooth run.
• Well-honed office management skills, including hiring and supervising clerical staff; scheduling, calendaring and event planning; preparing reports; administering records management systems; and developing Excel spreadsheets and PowerPoint presentations;
• Screen and review the documents of employees with medical claim requests to make sure they met the requirements before submitting to insurance broker.
• Maintain an organized filing system with proper backup database. Keeps separate records of the weekly and monthly patient visit records, material requisitions, etc.
• Managing petty cash.
• Prepares and issue invoices of each subsidiaries.
• Coordinate with other departments for any underlying issues that affects our working environment (e.g: Direct communication with Maintenance and Welfare department for maintenance issues, IT Department for IT related issues, HR, Procurement Department, Payroll and Finance Department).
• Perform all job activities with and in support of the Corporate Medical Services Manager with very close communication and confidentiality