DutiesandResponsibilities:
● Takinginboundcallsforcustomerserviceservice.
● Assistingcustomerswiththeircablebillconcern.
● Doingbasictroubleshootingfortheircableissues.
● Inboundaccount-receivingcallsfromcustomerswhomainlyhaveproblemswiththeir
phonesorrequestsontheiraccount.
● WehandleaTelcoaccountintheUS.
● Weperformbasictroubleshootingsteps(Calls,sms,web)
● Weperformbasicchangesonthecustomer’saccount.(Devicechange,phonenumber
change,updatesinformation,etc.)