Cheryl Amedo

Cheryl K. Amedo

468 Cocogrove Subdv. Upper Calajoan Minglanilla,Cebu

Phone No.: (63) 230 7919

Mobile No.: (+639432457909)

Email Add: [email protected]

EMPLOYMENT HISTORY

Position: Food Attendant / Waitress

Company: J Park Island Resort and Waterpark Cebu

Address: M.L. Quezon Highway, Bgy.Maribago Lapu-Lapu City,Cebu

Date: April 2009 – Up to Present

Reason for Leaving: Presently Employed

Job Description / Duties and Responsibilities:

• To serve food and beverage to guests and provide excellent service.
• Ensures zero guests complaint on food poisoning, food spoilage and food safety.
• Coaches team members
• Ensures information dissemination on updates and other memos.
• Ensures a compliance to all quality checklist
• Constantly observe the entire restaurant, looking for signs of guests who need help.
• Maintain the service areas clean and tidy, and in good condition at all times.
• Must have excellent knowledge of the food and beverage menu in order to be suggestive to the guests and also to be able to up sell several items from the menu.
• Adhere to the rules, regulation and legal requirements with regards to Health and Safety, hygiene, and emergency procedures.
• Keep the service standard and quality assurance standard to the higher level.
• Checks guest’s satisfaction during their meal or during their departure from the restaurant.
• Responsible for specific Cashiering functions.
• Perform other required tasks and duties that the company would deem appropriate.

Position: Restaurant Supervisor

Company: The Dessert Factory

Address: SM Cebu

Date: February 2008-August 2008

Reason for Leaving: Career Advancement

Job Description/Duties and Responsibilities:

• Ensures product availability
• Ensures food are served hot ,fresh and in good quality
• Ensures all quality checks are conducted
• Ensures passing rating for all quality audits internal or external.
• Ensures zero critical deviation across all audits and customer surveys
• Responsible for monthly inventory of stocks
• Responsible quarterly updating of Production Quality System
• Ensures equipment, tools and utensils are in good condition
• Responsible for new product roll out
• Ensure Food Cost and Paper Cost targets are achieved.
• Ensures manpower targets are achieve
• Ensures crew hired poses values that will drive in achieving company’s vision and mission
• Ensure crews have complete pre employment requirements.
• Responsible in developing and training of crew
• Responsible for scheduling and manpower utilization
• Responsible for conceptualization and implementation of crew motivational program

Position: Telephone Operator

Company: Waterfront Cebu City Hotel and Casino

Address: Salinas Drive Lahug Cebu City

Date: November 2003-August 2006

Reason for Leaving: Career Advancement

Job Description/Duties and Responsibilities:

• Answers all incoming calls promptly and in friendly manner.
• Responsible for all guests requests and where abouts.
• Works effectively to achieve the brand service standards required of the role and maintaining attention to details.
• Works well under pressure and demonstrates high stamina by making sure the job is complete on time.
• Maintains a high standard of personal appearance and manner at all times.
• Understands the purpose of their role by demonstrating a friendly, enthusiastic and confident approach to the guests and listens and responds to their needs.
• Makes a difference by taking ownership in order to exceed guests expectation and deliver a memorable experiences.
• Takes pride in service delivery in order to get it right in first time.
• Handles complaints in a friendly, courteous manner focusing on an acceptable outcome.

Position: Service Crew

Company: Kentucky Fried Chicken

Address: Cebu City

Date: April 2000-January 2003

Job Description/Duties and Responsibilities:

• Responsible for mise-en-place, service, cashiering and maximization of customer’s satisfaction in the restaurant.
• To serve food and beverage to customers and provide excellent service.
• Constantly observe the entire restaurant, looking for signs of guests who need help.
• Take orders correctly, respectfully, helpfully without rushing the customers.
• Ensures zero guests complaint on food poisoning, food spoilage and food safety.
• Prepare the service areas, replenishing stock after adhering to requisition procedures, ensuring that par stock levels are held within service areas.
• Maintain the service areas clean and tidy, and in good condition at all time.

PERSONAL INFORMATION

Permanent Address: 468 Cocogrove Subdv. Upper Calajoan Minglanilla, Cebu

Birthdate: December 4, 1982

Birth Place : Cebu City, Philippines

Height : 5’1 ft.

Weight : 120 lbs.

Sex : Female

Civil Status : Married

Religion: Roman Catholic

Nationality : Filipino

EDUCATIONAL BACKGROUND

Elementary Year [From] – [To]

School: Cebu State College 1989- 1995

Address: Jones Avenue, Cebu Philippines

Secondary

School: Cebu Normal University 1995 – 1999

Address: Osmena Blvd. Cebu City

College

Course: BS Mathematics 1999 – 2003

School: Cebu Normal University

Address: Osmena Blvd. Cebu City

TRAININGS / SEMINARS ATTENDED

Training Center: Imperial Palace Resort and SpaDuration: May 15-17, 2013