CHRISTINE GABITO ABALAJEN

4798 B Sampaguita St. Marimar Village 1 Paranaque City

[email protected]

+63.915.263.65.90/+63.961.142.38.20

SUMMARY:

Highly trained and knowledgeable in Banking Transactions. Customer Relationship Specialist proficient in customer service, with the competence in fostering positive relationships, undertake challenging concerns which results in increase customer loyalty thus increasing sales and generating business expansion. Excellent organizational and interpersonal skills, able to work under pressure and reliably meeting deadlines. Skilled in handling multiple tasks with guaranteed excellent results. Trained in building good relationship with clients and team members.

PROFESSIONAL EXPERIENCE
ePerformax

Scape Bldg., Macapagal Ave. corner Pearl Drive, Central Business Park1, Brgy. 76, San Rafael, Pasay City 1302

Operation – Sprint Account

May 2019 – Present

– Trained in products and services of Sprint
– Handles concerns about Sprint account, billing statement, payment arrangement and other complaints, requests, and inquiries.
– Handles troubleshooting phones and other gadgets.
Training Attended: Global Communications Training Academy, Product Specific Training

RCBC Saving Bank

RCBC Savings Bank Corporate Center 25th and 26th Street Bonifacio Global City, Taguig

Operations Analyst 1

September 2016 – March 2019

– Handled ATM concerns, Online Banking password reset for personal and corporate accounts.
– Handled Supervisor calls.
– Provide assistance on Consumer Loans and Insurance inquiries and complaint.
– Handle both email and over the phone concerns on loans, insurance, and deposit accounts.
– Receives, reviews, and validates data, documentation and any other information whether manual or electronically generated for the completion of tasks.
– Performs the necessary customer service support in resolving and/or completing tasks at hand.
Trainings Attended: Anti Money Laundering Law, Product Awareness and Competency Training, Signature and ID Verification Training, Counterfeiting, Business Continuity and Security Awareness.

Bank of the Philippine Islands

6768 Ayala Avenue corner Paseo de Roxas Avenue, Makati City

Phone Banking Specialist

April 2013 – September 2016

– Handled inquiries, complaints, and request for deposit accounts, credit cards, consumer loans, insurance, corporate accounts, investments and electronic banking.
– Underwent 5 months of training and completion of the Phonebanking Certification Program
– Became part of the Annual Fee Task Force Group for three (3) months where accounts were evaluated for the approval of annual fee reversal.
– Passed the Certification Exam for Senior Phone banker: Corporate Helpdesk, Insurance, Personal/Auto/Housing Loans and Service Request
Trainings Attended: Business Correspondence Writing, Voice Workshop, Anti Money Laundering Law and Bank Secrecy Law Updates, Information Security, Business Continuity Management, Conflict of Interest, Card Fraud Control: Mixed and Matched Credit Cards (Case Study), Values Enhancement Program

Secretary

Client-based, Mandaluyong City

March 2009-June 2009

Main Responsibilities:

– Filed accounting documents such as Accounts Payable Vouchers, Journal Vouchers, Monthly Sales Reports and other pertinent Accounting documents.
– Encoded Sales and Disbursements
– Organized and arranged files according to date
EDUCATION
Professional Employment Program (PEP) Trainee

LiveIt Global Service, Management Institute

(Oct 2012-Mar 2013)

– Substantially adept in handling high-counter and over-the-phone bank transactions
– Skilled in basic and advanced sales models, including probing, objection-handling, and closing techniques
– Experienced in customer service and support simulations
– Utilized English in contextual business interactions
Jose Rizal University – 80 Shaw Boulevard, Mandaluyong City

Bachelor of Science in Business Administration – Major in Accounting

June 2009-March 2013

– Experienced in accounting software (SAP and Integrated Accounting)
– Skilled in analyzing types of accounts
– Proficient in oral and written English
– Trained in cost accounting and financial statements
– Created a commercial and advertising plan
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