Education

2008-2010 Master of Business Administration at University of the Philippines

ESSCA – UP MBA STUDENT EXCHANGE PROGRAM (2009 – BUDAPEST, HUNGARY)

2003-2007 BS Business Administration at University of the Philippines

GRADUATED CUM LAUDE

Experience

2018 - 2019 SUPERVISOR / CASHIER at SHOPPERS DRUG MART (NORTH YORK, ONTARIO)

• Prepares paperwork in cash management office and daily cash balancing operations
• Supervises workflow of front cash teams and coordinates scheduling to ensure efficient operations
• Handles customer queries and complaints in-store and over-the-phone while providing excellent customer service
• Ensures awareness of promotions, advertisements and loyalty programs to maximize customer adoption and retention
• Maintains sales floor displays, ensuring sufficient inventory levels based on planograms
• Guarantees loss prevention systems and procedures are performed according to guidelines
• Reached target rate of 25% or higher for self-checkout usage upon assignment

2014 - 2017 CUSTOMER SERVICES AGENT / GROUND STAFF at QATAR AIRWAYS (DOHA, QATAR)

• Welcomed passengers at check-in and boarding gates; verified tickets, identity papers and luggages conformity; solved potential issues in transfer desks and at multiple touchpoints
• Facilitated formalities and passengers follow-up; booked flight arrangements and encouraged additional sales by promoting frequent travel rewards and loyalty programs
• Maintained contact with local authorities such as border police, civil aviation institutions, various airline services and flights management
• Assigned temporarily in call center department to conduct phone interviews to candidates from different countries and answer customer queries
• Received commendation for exceptional customer service; passenger missed a connection and was promptly rerouted to arrive at the destination with only a few hours difference

2013 - 2014 IMMIGRATION OFFICER I at BUREAU OF IMMIGRATION (MANILA, PHILIPPINES)

• Implemented the Philippine Immigration Act as frontline personnel at international ports of entry
• Worked towards securing the country’s borders, regulating immigration, cutting crime and protecting national security
• Interviewed passengers seeking entry into the country and examined travel documents
• Trained in passenger assessment & profiling, impostor detection & fraudulent document detection
Performed administrative functions (i.e. filing of Visa Upon Arrival, Waiver of Exclusion Grounds, Order of Exclusion etc.)

2010 - 2013 BUSINESS DEVELOPMENT OFFICER at HEALTHYWAY SKINCARE ESSENTIALS (QUEZON CITY, PHILIPPINES)

• Developed and implemented growth strategies for the achievement of revenue goals
• Analyzed financial data reports and provided strategies to cut costs and increase revenue
• Responsible for administrative work, generating financial reports and filing income tax returns
• Formulated marketing strategies for different products and advertisements to be cascaded to distributors/resellers
• Managed local distribution channels in the different regions of the country
• Handled customer queries and complaints on company’s social media accounts, online accounts and over the phone

2002-2013 SENIOR COUNCIL MEMBER / YOUTH COUNCIL CHAIRMAN at BARANGAY E. RODRIGUEZ, SR. (QUEZON CITY, PHILIPPINES)

• Legislated resolutions and ordinances that promote the development of the community and its constituents
• Organized and implement projects and activities in coordination with government agencies, NGOs and other organizations that promote societal welfare
• Awarded Most Outstanding Youth Council for 3 consecutive years from 2005-2007