Dalkeith Lonsdale Jnr.
Resume
Tripoli Heights, Runaway Bay, Jamaica W.I.

Email: [email protected]
Cellular: +1 (876) 379-2641
Telephone: +1 (876) 331-2627

SUMMARY
Multifaceted professional with lifelong interest and background in Customer Service, Sales and Marketing, Operations, Property Management, Hospitality, Entertainment, Production and Technology. Hands on management style, supported by a strong customer service attitude.

STRENGTHS
 Strong customer service skills capable of motivating sales, troubleshooting queries and handling heightened levels of conflict if required.
 A people person who represents his company with confidence and relates to customers and their queries effortlessly
 Efficient and respected multitasker capable of positive results
 Comfortable leading a dynamic team or being part of one
 Flexible working schedule including public holidays and weekends
 Strives for thoroughness and accuracy when completing tasks
 Technically proficient individual collaborating issues and solutions
 Willingness to learn and share in related skill sets and departments
 Reputable for being one step ahead of problems and always has a solution to suggest and/or implement
 Excellent communication and customer service related skills
 Adapts well to working environment and learns quickly
 Strong Management skills capable of training and motivating team
 Supportive of company needs in emergencies, events and activities
 Computer literate, fluent in:
Microsoft Office – Word/Excel/PowerPoint/Publisher/Visio
Graphic and Video Editing Programs
Point of Sale Systems and Hardware
Audio, Video and Lighting Programming

ACHIEVEMENTS
 Signature “how may I help you” attitude
 Strong customer service experience in hospitality, sales, marketing, entertainment and emergency / disaster environments
 Reputable for handling and developing special needs customers with above average favourable results
 Proven operational, creative, customer service and technical problem solving skillsets
 Always genuine to his job and the functions that he is required to complete – enjoys his interaction with customers and staff
 Planning, organising and execution of large scale events (Sandals Ultra Awards, Resort Anniversaries & Special Events)
 A proactive individual always willing to assist

OUTSTANDING ACHIEVMENTS
 Development and maintenance of customer relations in a multiple industries ranging from retail, hospitality and operation
 Pioneering LED / Intelligent Lighting Equipment in Jamaica
 Trained Accomplished Entertainment Professionals and helped create Operational Industry Standards
 Employee of the Month September 1988 (Gilbert Hurricane)
 Technical Consultant for Audio, Video and Lighting Solutions

PROFESSIONAL EXPERIENCE
X-IT Sales & Services
Position: Freelance Consultant/Contractor/Manager in Technology/IT, Customer Service, Sales & Marketing, Entertainment & Production, Operations & Property Management (2013- Present)
 Provide daily customer support to client operations, inclusive of operational, sales and technical support to offset any negative impact from daily functions, upgrades and/or obsolete programs/procedures.
 Integration, training and motivation for management and staff (new products, incentives, procedures)
 Represent client and their customers interests financially, functionally and strategically in investments and resolutions.
 Sales and Marketing skillsets through digital and traditional ventures.
 Research and develop revenue centres from existing / dormant assets or potential investment opportunities
 Organize administrative, structural and operational layouts complete with job descriptions, paper trail, security and Point of Sale integration.
 Assessment of operations and procedures to provide options for improvement (secret shopper, quality checks, spot  inventories, emergency procedures, and troubleshooting)
 Conduct customer service audits (questionnaires, referrals, feedback/comments)
 Develop communication channels for incidents/accidents on tours to ship and/or head office
 Develop and manage entertainment and event production (décor / stage / lights / audio / video / food & beverage / transport / orchestra / cabaret / floorshow etc.).
 Training for computer software – windows / point of sale / accounting / word processing / spreadsheets / presentation / administrative / audio / video and graphics.
 Integrate technology and internet standards – e-mail, social media (apps and functionality), web site development, data (management and backup).
 Digital conversion of paper processes to digital documents and procedures – managing and structuring small and large compliments of staff and procedures.

Tingles Distributors – (Freelance Consultant)
Operations/Special Projects Manager (2012 – 2013)
 Primary responsibilities to assess, organise, and restructure a multiple location company to operate in a single complex integrating Administration, Accounts, IT, Transportation, Beverage, Liquidation, Production, Maintenance, Sales and Marketing Departments.
 Assess and revamp customer service standards within the company to meet needs of the businesses digitally, socially, and promotional.
 Create operational standards and ensure employees adhere to company procedures on a daily basis (motivate staff and resolve daily internal operational issues)
 Assist with customer related issues resolve complaints, warranties and deliveries
 Assume responsibility of various departments in the absence of Manager / Supervisor
 Create, manage and meet weekly operational targets
 Monitor sales and promotion assisting with billing and credit details for goods and services
 Production Manager for mega promotional events, sponsorship endorsements and events
 Integrate, manage and execute transportation and delivery of inventory
 Daily Fleet management (schedule maintenance and upkeep of automobiles and trucks)
 Train staff and monitor the execution of daily responsibilities/duties
 Create and implement security check-in and check-out procedures and extended formalities inclusive of staff, vehicular and guest controls.

Freelance Contracts
 Systems Manager – Teleservices Jamaica Ltd. / Island Village Shopping Centre Cove Theatre
 Sales & Marketing Consultant – INTECH Research / Electro Tech / WEBfx / BlackSpider Network / Maverick Media / JBL of California / Cool Connections / CyberTel Communications
 Entertainment & Activities Manager/Director – EDEN II Resort / Grand Lido Negril / Enchanted Garden / Sandals (Inn/Royal/Dunn’s River) / Holiday Inn SunSpree resort Montego Bay / Mirage Entertainment / Island Village Shopping Centre / Cove Theatre
 Lighting Director & Programmer – INTECH Research / Electro Tech / John Swaby / Digital FX
 Operations, Property, & Warehouse Management – Aeromarine / Universal Freight handlers Ltd. (Regional Facilities Manager)/ Teleservices Jamaica Ltd. / Island Village Shopping Centre / Cove Theatre
 Sales & Marketing Manager – INTEC Research / Electro Tech
 Production Manager – Sandals Ultra Awards, Couples Sans Souci / Grand Lido Negril / Sandals Dunn’s River (Shirley Show, Jon Secada)
 IT, Internet Marketing, Social Media Consultant & Services – Robinson, Phillips & Whitehorne / P&D Pest Control / Gem Palace / TECH Factory / Thee Divine Villa Laughing Waters

TRAINING & EDUCATION
Jamaica Tourist Board
 Entertainment Techniques / Microphone Training
 Entertainment Techniques II / Entertainment Standards & Stage Etiquette
 First Aid & CPR
 Public Relations, Hospitality and Public Speaking Standards Creative Learning
 Hospitality Team Management and Development EIS / Portal Connect
 CPS V6.2 Telemarketing Operations and Administration – (Washington D.C.) Internet/Online Courses
 Online Software Development
 Internet Marketing and Sales
 Internet E-Commerce and Development
 Social Media Networking and Management
 Internet Sales and Marketing
 Entertainment Strategies
 Website Development
 Introduction to Search Engines and Related Resources

 Internet Resources

REFERENCES
Available upon request