PROFESSIONAL SUMMARY
Resourceful and experienced senior executive consultant with proven record of accomplishment in business development during 22 +years experience in hospitality (housekeeping). Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue, streamlining business operations to maximize profit through multifaceted business approaches. Online resources research and explorations expert for oil & gas employers. Provider of innovative-awareness training and business guidebook to prevent conflict and bankruptcy.
EDUCATION & CERTIFICATIONS
• BUSINESS DEVELOPMENT CONSULTANT | HUMAN RESOURCES & LEADERSHIP TRAINING | HIGH BUSINESS INSTITUTE 1993
• HOTEL OPERATIONS MANAGEMENT & FOOD & BEVERAGE TRAINING : ECOLE HOTELIERE INTERNATIONAL HAITI 2012
• Responsible for Customer Relations and consistent high levels of customer satisfaction.
• Supervised Guests Room Attendance and managing different aspects of the hotel operations.
• Adhered to the strict supervision control standards, whilst helping senior staff with the daily tasks, effectively resolved customer issues and provided business solutions to meet the client expectations.
• Proactively managed clients’ correspondence, recorded all tracking, project documentations and scheduled clients’ conference phone call with the funding sources.
• Researched potential clients and introduced them to new products and services.