DAPHNE VIADO ALBANO

Home Address: 35 Engineer’s Hill, Baguio City

(+63) 9055729808

[email protected]

CAREER GOAL:

A profession that will use my skills and knowledge to deliver excellent service and improve company profitability. At the same time, this position enables me to develop my potentials and allow me scope for upward movement.

EDUCATION:

Bachelor of Science in Nursing – March 2012

University of Baguio, Baguio City

High School – Dominican School, Dagupan City

2001 to 2005

Elementary – Calasiao Educational Center, Calasiao, Pangasinan

1995 to 2001

QUALIFICATIONS SUMMARY:

§  Ability to write clear, comprehensive and grammatically correct documents.

§  Skill in managing change and maintaining flexibility in a variety of challenging environments.

§  Ability to work in diverse teams and to communicate well with others.

SKILLS/INTERESTS:

§  Ability to work under pressure

§  Good communication and interpersonal skills (English and Filipino)

§  Self-motivated, flexible

§  Decision making

§  Highly Organized

§  Leadership

§  Time Management

PERSONAL:

Date of birth: January 12, 1989

Nationality:    Filipino

Civil status:   Single

Parents:        Engr. Eduardo L. Albano

Ms. Janet M. Viado, RN,

Language/dialects spoken and/or written: English, Filipino, Pangasinan

WORK EXPERIENCE:

Macy’s Account (Sitel Baguio)

Customer Service Representative (July 2012 – January 2015)

Voice: July 2012 – January 2014

Email: February 2013 – January 2015

International Email: March 2014 – January 2015

Chat: November 2014 – December 2014

Frontier Airlines Account (Sitel Baguio)

Customer Service Representative (February 2015 – April 2015)

Escalations Team (March 2015 – April 2015)

DVA Food Shop & Catering

Owner (July 2016-2017)

DVA Trading

Owner (July 2016-2017)

CHARACTER REFERENCE:

Brenda Tolentino

Supervisor (Sitel Baguio)

(+63) 9175062841

Belinda Sotelo

Learning Specialist (Sitel Baguio)

(+63) 9566892648

Karen Ann Silver Grace Fontanilla

Docket Clerk III (RTC – Br 17)

(+63) 9177341956

Michael Frialde

Registered Nurse

(+63) 9179234157